Hyundai of Bedford
Cleveland, OH
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Great dealership to go to the staff was extra friendly consistent in what they told me got me car first day real simple process my far my favorite and I will recommend them to anyway looking to lease or p consistent in what they told me got me car first day real simple process my far my favorite and I will recommend them to anyway looking to lease or purchase a car More
Went there in the late afternoon everything went smooth and fast. The customer service and communication was excellent, the employee that helped me was named Dillion and did a fantastic job definitely reco and fast. The customer service and communication was excellent, the employee that helped me was named Dillion and did a fantastic job definitely recommend More
I had a scheduled appointment at 11am for an oil change and tire rotation. When I got there, I noticed it was crowded so I said if you are behind I will reschedule. I was told no it will take an hour and a and tire rotation. When I got there, I noticed it was crowded so I said if you are behind I will reschedule. I was told no it will take an hour and a half. After 2 hours I asked how much longer because no one would respond to my text messages for updates. I then had to go ask again to find out my SUV was blocked in and they had to find the keys to get it out. After 3 hours I get my car, and they did not even wash it or anything. There excuse is look we are understaffed and I car wash is broke. Terrible customer service. I will never purchase a car or get service here again!!!! More
Thought I had purchased a vehicle and began paperwork. Was then told there was a recall on the car and I couldn’t get it until the recall work was completed (with no timetable for completion). After this Was then told there was a recall on the car and I couldn’t get it until the recall work was completed (with no timetable for completion). After this came out of the blue I was told the only way I could still purchase the vehicle was to pay for it now and then wait an unspecified time period to receive the car. Was given no option to keep the deal that was agreed upon and wait to pay for the vehicle when it could actually be sold. Do not recommend this dealership. Amazed by the poor treatment and communication. 0 stars if possible. More
I have had pretty much the same bad experience with the service department as many other people. My car was towed in on Friday. It is now Wednesday and I am no further ahead in knowing what’s going on or w service department as many other people. My car was towed in on Friday. It is now Wednesday and I am no further ahead in knowing what’s going on or when I will have my car back. I have left multiple messages for Hunter, I have spoken to Jackie, and now have a call into the service manager Andrew. I have made no less than six phone calls. I would not recommend the service department to anyone !when I bought the car I dealt with Nick and he was very good but I would not want to go back here because of the poor and I mean poor service department! More

