Hyundai of Dundalk

Worst dealership practices, horrible communications. No one keeps you updated with what going on with the car. Just horrible horrible. No one keeps you updated with what going on with the car. Just horrible horrible. More

Great sales if you come prepared. Need to work on wait times. Other than that it was great service. Definitely recommend shopping here for a call. Need to work on wait times. Other than that it was great service. Definitely recommend shopping here for a call. More

ILLEGAL PRACTICES! DO NOT PURCHASE FROM THIS DEALERSHIP. They are currently under fire from the MVA, BBB, MD attorney general, and have broken many laws just to make DO NOT PURCHASE FROM THIS DEALERSHIP. They are currently under fire from the MVA, BBB, MD attorney general, and have broken many laws just to make a quick dollar from naive customers. No one in the dealership has a sales license which is highly illegal for a dealership, they never ever give customers their money back unless they say they will take legal action. They will pay stuff your monthly payment, tell you they're giving you the best apr when in reality they're giving you the highest percentage they can to make more money for themselves, they will make you run your credit (mandatory according to them) before they can give you your numbers on your vehicle which is also highly illegal. Please do yourself a favor and research OFAC, the EEOC and you will see they fail to uphold the rights of consumers. I purchased a vehicle from here in FEBUARY and have yet to receive my tags I'm in NJ. All this dealership does is lie lie lie lie. Don't listen to the one sentence reviews. Read the ones from REAL ACCOUNTS and experiences. All 5 star reviews are fake or from day of purchase before their lemon stops working. They are a highly shady, illegal, and scam "business". My lawyer is working on getting this place shut down for good. Good riddance. More

Stress, Frustration, no communication, no response, disappointment, disregard everything, dishonesty , delays , no response, broken promises disappointment, disregard everything, dishonesty , delays , no response, broken promises More

I went in to look at a car and everything was handled quickly and easily. Adam made the process simple and straightforward, no unnecessary steps or stress. It was a smooth overall experience quickly and easily. Adam made the process simple and straightforward, no unnecessary steps or stress. It was a smooth overall experience More

Nice and simple experience. Adam helped keep things easy. Everything went fine. Thanks to Tarek Adam helped keep things easy. Everything went fine. Thanks to Tarek More

Adam was very helpful and easy to work with. The whole process was simple and smooth without any complications. I appreciate the support The whole process was simple and smooth without any complications. I appreciate the support More

Worst car buying experience ever. It took 4 weeks since purchase for them to get a key for the used car.here is a list of the empty promises : 2 free oil changes More oil changes W It took 4 weeks since purchase for them to get a key for the used car.here is a list of the empty promises : 2 free oil changes More oil changes Weatherproof floor mats (After the service experience I would not trust them to do basic oil changes) I had the car for 1 week, scheduled service to get some issues fixed under warranty. Its been over a week with absolutely no communication about the status of the car. Service agent said he didn't even know about the car being there. Said he would call back and never did. I called to escalate to the service manager, manager never called either. The lot has so many cars there is no where to park. Its just an uncomfortable place to be honest. They will say anything in person to apease you but it is all just xxxxxxxx. At this point I am asking them to cover my insurance premium for the months they have had my car, since they have had it longer than I have. Update: I dropped the car off March 27th and still have not had any updates on the status of the car. Today is April 20th. I still dont have my car. @Hyundai_of_dundalk_owner your empty words are meangless. If you cared about customers you would contact them about the status of service. I have heard the words "escalated" so many times I am starting think your service department doesn't know what that word means. More

I had a very frustrating experience with Hyundai of Dundalk service department. I brought my car in because of an issue my oil light on, and was told nothing was wrong with the oil but I needed new sp Dundalk service department. I brought my car in because of an issue my oil light on, and was told nothing was wrong with the oil but I needed new spark plugs. I was charged $209 for the repair—only to receive a call the next day saying that the spark plugs were not the problem. That’s unacceptable. I paid for a service that didn’t address the actual issue, and now I’m left questioning the accuracy of their diagnostics. On top of that, communication was extremely poor. When I made the appointment, no one mentioned they were running 48 hours behind in service. I had to call approximately 15 times just to get an update. That level of unresponsiveness is incredibly frustrating and unprofessional. I ask to speak with the service manager named Marcos, and unfortunately, the experience did not improve. Overall, I feel like my time and money were not respected. The operator who answers the phone, Tina, was a total waste of time. I would not recommend this service department based on my experience. Customers deserve accurate diagnostics, honest communication, and basic responsiveness—none of which I received. More

RUN. Run from this dealership as fast as you can. This was, without question, the worst car-buying experience of my life—and one of the most stressful, Run from this dealership as fast as you can. This was, without question, the worst car-buying experience of my life—and one of the most stressful, heartbreaking experiences my family has endured. We purchased a 2016 Mustang on December 31, 2025. From the very beginning, there were problems. The radio screen wasn’t working, so they kept the car to fix it and told us it would be ready by Monday, January 5th. Monday came and went—no call. We called—no response. We called again the next day—still nothing. So we drove 20 miles to the dealership just to get answers. We were given apologies and told the car would be ready January 7th and delivered to us. Wednesday at 5 PM—still nothing. When I called, I was unknowingly speaking to an AI system instead of a real person. Ten minutes later, Anastasia texted me. I explained everything—and she read my message and never responded. Completely ignored. An hour later, the service general manager, Patrick, called and apologized. He told us the replacement radio arrived damaged and had to be reordered. He promised to keep us updated and said he would call Thursday when the part arrived. He didn’t call Thursday. He didn’t call Friday. Friday night—after I reached out through another contact—he finally called again with more apologies. At that point, we were told we could take the car with a damaged radio and bring it back later, with a loaner provided. We agreed to pick it up Saturday, January 10th. When we arrived—no one knew where our car was. It wasn’t even there. Five days later, we got a message saying the car was ready. We went to pick it up, turned it on… and the radio was still not fixed. They had installed another defective unit—the same issue they claimed caused the delay in the first place. At that point, we gave up on them fixing anything and left. But it didn’t end there. When our first payment was approaching, I noticed the loan wasn’t showing in my Capital One account. I called Capital One—and they told me there was no auto loan for me at all. Let that sink in. We went back to the dealership yet again. This time, they blamed a finance employee who had been fired and told us they needed to redo the contract. Another week passed. Nothing. We called—no response. We drove back again on February 21st—still no answers, just more excuses. While sitting there, we started getting alerts—they were running our credit again without proper communication. Then they tried to tell us Capital One denied us, which we later proved was not true. We were told the contract would be ready Monday, February 23rd. Monday came—nothing. Tuesday—nothing. By Wednesday, February 25th, we had enough. We went to another dealership, were immediately approved by Capital One, and purchased another Mustang without any issues. We then drove back to this dealership, dropped the keys on the desk, and said: “We’re done.” Even then, they dragged their feet returning our trade-in value. What should have taken days turned into nearly two weeks—and it only got resolved after we mentioned legal action, as advised by our attorney. Only then did they finally give us our check. What makes this experience even more devastating is that two days after purchasing this car, my husband’s mother passed away. We told the dealership what we were going through. We were grieving, overwhelmed, and needed support and basic communication. Instead, we were met with silence, neglect, broken promises, and complete incompetence. This dealership didn’t just fail at customer service—they failed at basic human decency. Save yourself the stress, the frustration, and the emotional toll. Go anywhere else. More