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Hyundai of Dundalk
Baltimore, MD
6 Reviews
A Brief History: Serving the Washington Metropolitan Area Since 1988, Robert Bassam founded Easterns Automotive Group, originally known as Eastern Motors, in 1988. Our company began with a unique vision: to provide high-quality used cars to customers with less-than-perfect credit. Our slogan, “Where Your Job is Your Credit,” reflects our mission to make car ownership accessible to everyone.
Over the years, Easterns has grown across Maryland and Virginia by focusing on customer service, community engagement, and innovative marketing strategies. Our memorable commercials featuring local celebrities and sports figures helped establish our trusted reputation.
Today, we continue to offer a wide range of quality vehicles and financing options while staying true to our founding principles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
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Showing 6 reviews
February 06, 2026
Worst new car buying experience ever! I would not recommend this dealership to anyone looking for customer service. All the MVA paperwork was screwed up. Bought the car over a month ago a I would not recommend this dealership to anyone looking for customer service. All the MVA paperwork was screwed up. Bought the car over a month ago and they still have not made it right. They don't return calls. All the people we delt with no longer work there. This dealership is a mess! If I would have known then what I know now, I would have gone to another dealership! Stay away. More
by Mark
Employees Worked With
All the people we delt with no longer work there
January 28, 2026
Spoke with Sales Person Iisha over the phone. The vehicle that I inquired about was waiting for my son to view and test drive. My Son decided right on the spot to purchase the vehicle. The staff The vehicle that I inquired about was waiting for my son to view and test drive. My Son decided right on the spot to purchase the vehicle. The staff as well as Iisha was friendly and quite courteous they also invited us to have some pizza. The Sales and Financial staff spoke directly to my Son because he was the person spending his money. That really made a difference to him and myself. By the way, my Son's vehicle was Sale-Person Iisha's very first Sale since starting her job on the previous Monday. Congratulation Iisha. More
by Proud Mom
Employees Worked With
Iisha, Greg, Finance
January 09, 2026
Worst experience at a dealership. I keep reaching out to them, and everyone who answers behaves like they are working for free. They promise to follow up with the information needed I keep reaching out to them, and everyone who answers behaves like they are working for free. They promise to follow up with the information needed regarding a purchase on December 2025, but 3 different people have not. With that type of service, I don't understand how they can stay in business. When you try to speak to a manager, their bot system answers, and you go nowhere. I wish I could return the car and give my business to a decent dealership. More
by merlin703
Employees Worked With
Jay, David, others that were helpful as well.
January 08, 2026
A very disappointed experience. I drove for close to two hours to be told the vehicle was sold the night before. At no time did I receive a courtesy phone call. I drove for close to two hours to be told the vehicle was sold the night before. At no time did I receive a courtesy phone call. More
by collindcole
Employees Worked With
sales employee
December 01, 2025
“From the time we walked in to the time we left, everyone made us feel welcome. The vibe was fun, friendly, and easygoing. They were honest and upfront about everything, especially the pricing. Overall, a tr made us feel welcome. The vibe was fun, friendly, and easygoing. They were honest and upfront about everything, especially the pricing. Overall, a true 10 out of 10 experience. We’ll definitely be back!” More
by sozmore96
Employees Worked With
Joel Bassam, Whitney Daniel, Brianna Martinez
