Hyundai of Dundalk

I am actually sharing on behalf of my sister's experience. Not going to make this a long story but hopefully with enough reviews someone will reach out to her and be honest about the status of her experience. Not going to make this a long story but hopefully with enough reviews someone will reach out to her and be honest about the status of her car so I can call our legal representation and let them know we wont need them. For a warranty car (or any car really) to be at a dealership for over month for a thermostat is insane. And yes I can say that because I have worked as a Service Advisor so I know xxxxxxxx when I hear it which I why I advised my sister to reach out to Hyundai corporate office from the beginning. Especially when she was told on the 14th of August (in which the car had already been sitting at the dealership for two weeks) that the part was being ordered but she has also been communicating with Hyundai corporate office and her case manager was given a different story when they talked to the service advisor. It's bad when the corporate person at Hyundai expressed frustration with the different stories they have been receiving. She also called this morning early and a man picked up and informed her that he worked in the shop, when he asked what kind of car she had and she told him, he stated "oh that car. they haven't even ordered the part for that yet". Just because someone is in a loaner car does not mean they want to be paying a car note for a car they don't have. Whatever you do, take your vehicle to an actual Hyundai dealer and not Hyundai of Dundalk which we found out is owned by Easterns which started to make sense why there is no communication or my sister hasn't received a call back when she leaves messages. They are not the greatest business to deal with (and yes I know from experience because I've given Easterns two chances at buying vehicles from them)I know it gets busy as a service advisor but when you have a car (especially a warranty customer) sitting for over a month, they should escalate the communication to a service manager/director if they are unable to keep up with their assigned service vehicles. And by the way, these 5 star reviews have to be coming from the employees friends/families or someone who may have just purchased from them and has not yet experienced the service center. If you want to see real reviews, visit Yelp and Google reviews. More

Do not recommend buying a car from Dundalk in another state. Delays and mixups at every turn and though speaking to multiple representatives little and slow response. Promised concessions (water proof ma state. Delays and mixups at every turn and though speaking to multiple representatives little and slow response. Promised concessions (water proof mats) never arrived. They talk a nice talk, but little to no follow-up. Car listed at 10 miles-actually had over 400. They even forgot to release their Bluelink controller, so I could not use immediately. More

Had such a great experience at Hyundai of Dundalk! Kesean was helpful, funny, reassuring, and most importantly honest, which made the whole process feel comfortable and easy. Everyone there was genuin Kesean was helpful, funny, reassuring, and most importantly honest, which made the whole process feel comfortable and easy. Everyone there was genuinely nice, the managers and other sales guys kept us laughing, one brought my little guy crayons, and another even tossed us some Doritos while we waited it took a total of 3 hours but that's expected. Financing with Zee was fast and efficient, and he even helped get my interest rate about 3% lower than the good Navy Federal rate I came in with. Overall, I was really impressed with the entire experience and absolutely love my new Santa Fe. Nothing but good things to say! More

Took hours to be seen, staff were very unorganized with no communication. When calling the dealership no response ever. no communication. When calling the dealership no response ever. More

Adam was super helpful. I walked in with no idea of what car I wanted and he helped me find the vehicle I wanted. He was able to let me get a mobile mechanic out there as we I walked in with no idea of what car I wanted and he helped me find the vehicle I wanted. He was able to let me get a mobile mechanic out there as well to inspect the car and had a great test drive. Very funny guy as well. Definitely request to work with him if you can. More

I have dealt with many dealerships, and sales people in the past, but the salesperson i dealt with was on the ball. Always focused ,answered all my questions, polite, and just the kind of guy you would wa the past, but the salesperson i dealt with was on the ball. Always focused ,answered all my questions, polite, and just the kind of guy you would want guiding you threw the pressures of car buying. His name is Rajivh. And goes by Raj. Just great. And I can also praise dealing with a manager named Colin. He made the deal that i offered happen. And in my 60 years of buying cars, this may have been the best deal I ever negotiated. It probably had much to do with end of the month incentives. So when buying a car, have a plan and offer in mind. Thanks Colin and Raj. More

Worst dealership practices, horrible communications. No one keeps you updated with what going on with the car. Just horrible horrible. No one keeps you updated with what going on with the car. Just horrible horrible. More

Great sales if you come prepared. Need to work on wait times. Other than that it was great service. Definitely recommend shopping here for a call. Need to work on wait times. Other than that it was great service. Definitely recommend shopping here for a call. More

ILLEGAL PRACTICES! DO NOT PURCHASE FROM THIS DEALERSHIP. They are currently under fire from the MVA, BBB, MD attorney general, and have broken many laws just to make DO NOT PURCHASE FROM THIS DEALERSHIP. They are currently under fire from the MVA, BBB, MD attorney general, and have broken many laws just to make a quick dollar from naive customers. No one in the dealership has a sales license which is highly illegal for a dealership, they never ever give customers their money back unless they say they will take legal action. They will pay stuff your monthly payment, tell you they're giving you the best apr when in reality they're giving you the highest percentage they can to make more money for themselves, they will make you run your credit (mandatory according to them) before they can give you your numbers on your vehicle which is also highly illegal. Please do yourself a favor and research OFAC, the EEOC and you will see they fail to uphold the rights of consumers. I purchased a vehicle from here in FEBUARY and have yet to receive my tags I'm in NJ. All this dealership does is lie lie lie lie. Don't listen to the one sentence reviews. Read the ones from REAL ACCOUNTS and experiences. All 5 star reviews are fake or from day of purchase before their lemon stops working. They are a highly shady, illegal, and scam "business". My lawyer is working on getting this place shut down for good. Good riddance. More

Stress, Frustration, no communication, no response, disappointment, disregard everything, dishonesty , delays , no response, broken promises disappointment, disregard everything, dishonesty , delays , no response, broken promises More