Hyundai of Dundalk

RUN. Run from this dealership as fast as you can. This was, without question, the worst car-buying experience of my life—and one of the most stressful, Run from this dealership as fast as you can. This was, without question, the worst car-buying experience of my life—and one of the most stressful, heartbreaking experiences my family has endured. We purchased a 2016 Mustang on December 31, 2025. From the very beginning, there were problems. The radio screen wasn’t working, so they kept the car to fix it and told us it would be ready by Monday, January 5th. Monday came and went—no call. We called—no response. We called again the next day—still nothing. So we drove 20 miles to the dealership just to get answers. We were given apologies and told the car would be ready January 7th and delivered to us. Wednesday at 5 PM—still nothing. When I called, I was unknowingly speaking to an AI system instead of a real person. Ten minutes later, Anastasia texted me. I explained everything—and she read my message and never responded. Completely ignored. An hour later, the service general manager, Patrick, called and apologized. He told us the replacement radio arrived damaged and had to be reordered. He promised to keep us updated and said he would call Thursday when the part arrived. He didn’t call Thursday. He didn’t call Friday. Friday night—after I reached out through another contact—he finally called again with more apologies. At that point, we were told we could take the car with a damaged radio and bring it back later, with a loaner provided. We agreed to pick it up Saturday, January 10th. When we arrived—no one knew where our car was. It wasn’t even there. Five days later, we got a message saying the car was ready. We went to pick it up, turned it on… and the radio was still not fixed. They had installed another defective unit—the same issue they claimed caused the delay in the first place. At that point, we gave up on them fixing anything and left. But it didn’t end there. When our first payment was approaching, I noticed the loan wasn’t showing in my Capital One account. I called Capital One—and they told me there was no auto loan for me at all. Let that sink in. We went back to the dealership yet again. This time, they blamed a finance employee who had been fired and told us they needed to redo the contract. Another week passed. Nothing. We called—no response. We drove back again on February 21st—still no answers, just more excuses. While sitting there, we started getting alerts—they were running our credit again without proper communication. Then they tried to tell us Capital One denied us, which we later proved was not true. We were told the contract would be ready Monday, February 23rd. Monday came—nothing. Tuesday—nothing. By Wednesday, February 25th, we had enough. We went to another dealership, were immediately approved by Capital One, and purchased another Mustang without any issues. We then drove back to this dealership, dropped the keys on the desk, and said: “We’re done.” Even then, they dragged their feet returning our trade-in value. What should have taken days turned into nearly two weeks—and it only got resolved after we mentioned legal action, as advised by our attorney. Only then did they finally give us our check. What makes this experience even more devastating is that two days after purchasing this car, my husband’s mother passed away. We told the dealership what we were going through. We were grieving, overwhelmed, and needed support and basic communication. Instead, we were met with silence, neglect, broken promises, and complete incompetence. This dealership didn’t just fail at customer service—they failed at basic human decency. Save yourself the stress, the frustration, and the emotional toll. Go anywhere else. More

Purchased a used 2018 Honda Odyssey on February 5, 2026. Two issues were present at or near delivery: the check engine light activated within two miles, and the factory DVD/entertainment system was non-func Two issues were present at or near delivery: the check engine light activated within two miles, and the factory DVD/entertainment system was non-functional and displayed a dealer-referral error message. The service department resolved the check engine issue promptly on February 11th and later resolved the DVD issue as well. They were professional and easy to work with. The sales-side communication experience was a different story. Over several weeks, I made close to a dozen phone calls -- roughly half unanswered -- and sent multiple written follow-ups. A manager was identified as someone who would respond to my emails. He never did. I resolved the matter by going around the sales contact and calling the service department myself. Would not recommend based on post-sale communication alone. More

I financed a car with this dealership at the end of January and it has almost been 60 days and that bank has still not recieved the title and paperwork they need for me to register the car in my state. January and it has almost been 60 days and that bank has still not recieved the title and paperwork they need for me to register the car in my state. Any attempt in contacting the dealership is brushed off and I they just send you to different departments hoping you hang up. More

Great buying experience and great price. Friendly and professional staff. Will buy from them again. RAJ (NEW CAR SALES) made sure I got what I wanted. Friendly and professional staff. Will buy from them again. RAJ (NEW CAR SALES) made sure I got what I wanted. More

I had a great experience reaching out to Hyundai of Dundalk about the 2019 Jeep Cherokee Latitude 4WD. The team was very responsive and professional, and they answered my questions clearly and quickly. Dundalk about the 2019 Jeep Cherokee Latitude 4WD. The team was very responsive and professional, and they answered my questions clearly and quickly. It’s always refreshing when a dealership communicates well and treats your time with respect. Everything about the vehicle matched the listing, and the staff were friendly and straightforward when providing details. They were easy to talk to and made the whole interaction feel comfortable instead of pressured, which is something I really appreciate when dealing with dealerships. After my experience, I was honestly a little surprised to see some negative reviews online. Based on how helpful and professional the team was with me, it didn’t match what I experienced at all. For anyone considering working with them, I’d recommend reaching out yourself and giving them a chance. My interaction with them was smooth, transparent, and very positive. Thank me later! Helpful More

I recently purchased a new Hyundai Palisade from Hyundai of Dundalk, and the entire experience was excellent from start to finish. The staff was incredibly professional and made the process smooth and stres of Dundalk, and the entire experience was excellent from start to finish. The staff was incredibly professional and made the process smooth and stress-free. From the moment I walked in, everyone was welcoming and attentive. The team was very knowledgeable about the Palisade and took the time to answer all of my questions without making me feel rushed. They explained the features clearly and helped me find the right options for what I was looking for. What really stood out was how kind and efficient the staff was throughout the entire process. The paperwork and financing were handled quickly, and they kept everything organized and transparent. It was obvious that customer service is a priority for them. I’m extremely happy with my new Palisade and grateful for such a positive buying experience. If you’re looking for a dealership with a professional, friendly, and knowledgeable team, I highly recommend Hyundai of Dundalk. More

I recently saw one of their trucks for sale. I called them, spoke to Justin, and was told the truck was not here, but he would call me when it comes in. So I called today and spoke to Justin and I called them, spoke to Justin, and was told the truck was not here, but he would call me when it comes in. So I called today and spoke to Justin and was told yes, the truck was here, but it was in the process of being sold,I then asked him why he did not keep his word and called me. He said oh sorry, lol. This is not the way to do business folks. This is not a reliable dealership to do business with. More

Adam was excellent in his service. Although I didn’t buy the car yet, he provided me with all the necessary details with a smile and patience I felt a great sense of confidence in the Although I didn’t buy the car yet, he provided me with all the necessary details with a smile and patience I felt a great sense of confidence in the service he offered, and I believe I will return to him in the future when I make my decision More

Bought a vehicle from Hyundai of Dundalk and needed to cancel my tire protection plan. I came in on 2/16 to initiate the refund. Since then I’ve sent two emails to finance, submitted two messages through cancel my tire protection plan. I came in on 2/16 to initiate the refund. Since then I’ve sent two emails to finance, submitted two messages through their website contact form, and followed up multiple times via text. Every time I get either silence or a promise to “check on it” with no follow through. It’s been weeks and I still don’t have a refund or even a timeline. Getting someone to respond at this dealership after they’ve already made the sale is nearly impossible. Save yourself the headache. More