Hyundai of Dundalk

Great experience. Roj worked very hard to get us the car just the way we wanted it. Roj worked very hard to get us the car just the way we wanted it. More

ZERO STARS DO NOT go to this dealership. This has been the worst customer service I have ever received in my life. Their business and ability to communicate with their customers is a disgrac This has been the worst customer service I have ever received in my life. Their business and ability to communicate with their customers is a disgrace and everyone at that dealership should be fired. I purchased a used 2021 Mazda from this dealership on July 30th. In less than a month, the car already had issues. On August 23rd, the car would not start. AAA came, tested the battery, and said the battery was not the problem and that it needed to be towed. I towed the car back to the dealership because I was still under the 1 month warranty. As of today, September 23rd, THEY STILL HAVE MY CAR. This past month, I received no communication about what was going on with my car. Every time I called the dealership to find out what was going on, either no one picked up the phone, or someone picked up the phone, transferred me, and then I was met with an AI bot or had to leave a voicemail. No one ever returned my messages. A week later, I found out the starter needed to be replaced, but there was an issue with the parking brake light they hadn't figured out yet. They said they would fix that issue the next day and take it over to the body shop to get the scratches buffed out that I was originally supposed to take it back in for before it broke down. For a FULL WEEK, I was under the impression that my car was done with service and now at the body shop, but I still received no update on the current status of my car. I called the body shop directly because no one at the service counter would answer the phone, and he then told me he never got my car from them. Guess what, my car was still in the service department, and they weren't done with it. Turns out the calipers needed to be replaced as well, but that was never relayed to me. Eventually, my car makes it to the body shop. I receive no update on the status of my car. On September 17th, I called, and someone decided to actually pick up the phone that day. They told me my car should be done by the 18th, 21st at the latest. The car wasn't ready on the 18th; the car wasn't ready on the 21st. They tell me it will absolutely be ready on the 22nd and to come pick it up by 7:00 that day. I go to the dealership to get my car at 5:45 on the 22nd. When I get there, the body shop is already closed. I go to the service desk. Sarah at the service desk, who was supposedly in charge of my case the whole month and who never picked up the phone, says, “Do I even have a Mazda at the moment?” I tell her they had it for a month and it should be at the body shop, but no one is there, and that someone told me yesterday to come get the car by 7 today. She calls the guy who runs the body shop because apparently, in this whole dealership, there is no spare key to the shop. He then tells her that the day isn’t done yet and still needs to go to detailing. ARE YOU KIDDING ME!?!?!?!?! Sarah then tells me it will be done tomorrow and someone will call me. I told her no one was going to call me because no one has called me or returned my messages this whole month. I then speak to the service manager, Paul, who then starts to get an attitude with me. Eventually, he says we can have someone deliver the car directly to you on the 23rd. I give the address and times. He tells me that someone will call me in the morning to let me know when it will be delivered. It is now the 23rd at 12:00, and I have received no phone call about my car. Shocking. More

This place is absolutely ridiculous. We purchased a truck from them less than 3 months ago, and we have had problems from DAY ONE. Communication has been horrible. Getting someone to We purchased a truck from them less than 3 months ago, and we have had problems from DAY ONE. Communication has been horrible. Getting someone to return a phone call is apparently too much to ask, and when you finally get someone on the phone, you get lip service instead of solutions. On 9/18/26, the truck nearly broke down while my husband was driving it because of an issue they had supposedly already “fixed.” I immediately called Service Manager Marco and left a voicemail. I called again at 9:17 AM on 9/19/26. Marco told me they still did not have a loaner available and that they no longer had their rental agreement with Enterprise because Enterprise “charged too much.” I even offered to use MY rental discount if the dealership would cover the cost. His response? He would not approve it. I told him they needed to find either a loaner or a rental for my husband ASAP because this was their responsibility. Marco said he would check with the sales department to see if they had a vehicle available and would call me back. It is now Monday, 9/21/26. MARCO, I’M STILL WAITING ON THAT CALL BACK. And here’s the part that makes this even more frustrating: this latest issue originally popped up the day after we got the truck back from them on 8/29/26, and we have been waiting for a loaner so they can repair it. And I haven’t even gotten into the fact that they previously had our truck for almost TWO MONTHS, and during that time it was damaged while in their possession and no one told us. My husband discovered the damage himself and had to take it back to have that repaired—which turned into another roughly two-week process. We bought this truck less than three months ago. We should not have spent this much of our ownership dealing with repairs, repeat issues, unavailable transportation, damage, and unanswered phone calls. At this point, I am documenting everything and will more than likely be retaining an attorney to help us address this situation. Based on our experience, I would absolutely not recommend this dealership. More

This was, by far, one of the worst car-buying experiences I have ever had. At the time of purchase, I was promised that a service issue on the vehicle would be addressed once the necessary parts arrived. I have ever had. At the time of purchase, I was promised that a service issue on the vehicle would be addressed once the necessary parts arrived. I was assured that the parts would be ordered the following day; however, that never happened. After receiving repeated runarounds over the phone and being unable to get a clear update, I had to make an additional trip to the dealership to find out what was going on. Upon arriving, I discovered that the parts had never been ordered at all. What should have been a straightforward process ultimately took nearly a month to complete. To make matters worse, my trade-in has still not been paid off with the previous finance company, and I continue to receive payment requests from them. Communication and customer service have been extremely disappointing throughout this experience. It is very difficult to reach anyone by phone, and voicemail messages often go unanswered. A company's size and reputation do not automatically translate into quality service. Customers place their trust in a dealership when making a major purchase, and that trust should be met with accountability, transparency, and follow-through. Keeping customers informed, honoring commitments, and simply returning calls when promised can make a significant difference in the overall experience. Unfortunately, none of those expectations were consistently met in this situation. This has certainly been a learning experience for me. The one positive takeaway is that I do love the vehicle itself, and it is exactly what I wanted. However, the level of service I received throughout the process fell far short of expectations. More

I am actually sharing on behalf of my sister's experience. Not going to make this a long story but hopefully with enough reviews someone will reach out to her and be honest about the status of her experience. Not going to make this a long story but hopefully with enough reviews someone will reach out to her and be honest about the status of her car so I can call our legal representation and let them know we wont need them. For a warranty car (or any car really) to be at a dealership for over month for a thermostat is insane. And yes I can say that because I have worked as a Service Advisor so I know xxxxxxxx when I hear it which I why I advised my sister to reach out to Hyundai corporate office from the beginning. Especially when she was told on the 14th of August (in which the car had already been sitting at the dealership for two weeks) that the part was being ordered but she has also been communicating with Hyundai corporate office and her case manager was given a different story when they talked to the service advisor. It's bad when the corporate person at Hyundai expressed frustration with the different stories they have been receiving. She also called this morning early and a man picked up and informed her that he worked in the shop, when he asked what kind of car she had and she told him, he stated "oh that car. they haven't even ordered the part for that yet". Just because someone is in a loaner car does not mean they want to be paying a car note for a car they don't have. Whatever you do, take your vehicle to an actual Hyundai dealer and not Hyundai of Dundalk which we found out is owned by Easterns which started to make sense why there is no communication or my sister hasn't received a call back when she leaves messages. They are not the greatest business to deal with (and yes I know from experience because I've given Easterns two chances at buying vehicles from them)I know it gets busy as a service advisor but when you have a car (especially a warranty customer) sitting for over a month, they should escalate the communication to a service manager/director if they are unable to keep up with their assigned service vehicles. And by the way, these 5 star reviews have to be coming from the employees friends/families or someone who may have just purchased from them and has not yet experienced the service center. If you want to see real reviews, visit Yelp and Google reviews. More

Do not recommend buying a car from Dundalk in another state. Delays and mixups at every turn and though speaking to multiple representatives little and slow response. Promised concessions (water proof ma state. Delays and mixups at every turn and though speaking to multiple representatives little and slow response. Promised concessions (water proof mats) never arrived. They talk a nice talk, but little to no follow-up. Car listed at 10 miles-actually had over 400. They even forgot to release their Bluelink controller, so I could not use immediately. More

Had such a great experience at Hyundai of Dundalk! Kesean was helpful, funny, reassuring, and most importantly honest, which made the whole process feel comfortable and easy. Everyone there was genuin Kesean was helpful, funny, reassuring, and most importantly honest, which made the whole process feel comfortable and easy. Everyone there was genuinely nice, the managers and other sales guys kept us laughing, one brought my little guy crayons, and another even tossed us some Doritos while we waited it took a total of 3 hours but that's expected. Financing with Zee was fast and efficient, and he even helped get my interest rate about 3% lower than the good Navy Federal rate I came in with. Overall, I was really impressed with the entire experience and absolutely love my new Santa Fe. Nothing but good things to say! More

Took hours to be seen, staff were very unorganized with no communication. When calling the dealership no response ever. no communication. When calling the dealership no response ever. More

Adam was super helpful. I walked in with no idea of what car I wanted and he helped me find the vehicle I wanted. He was able to let me get a mobile mechanic out there as we I walked in with no idea of what car I wanted and he helped me find the vehicle I wanted. He was able to let me get a mobile mechanic out there as well to inspect the car and had a great test drive. Very funny guy as well. Definitely request to work with him if you can. More

I have dealt with many dealerships, and sales people in the past, but the salesperson i dealt with was on the ball. Always focused ,answered all my questions, polite, and just the kind of guy you would wa the past, but the salesperson i dealt with was on the ball. Always focused ,answered all my questions, polite, and just the kind of guy you would want guiding you threw the pressures of car buying. His name is Rajivh. And goes by Raj. Just great. And I can also praise dealing with a manager named Colin. He made the deal that i offered happen. And in my 60 years of buying cars, this may have been the best deal I ever negotiated. It probably had much to do with end of the month incentives. So when buying a car, have a plan and offer in mind. Thanks Colin and Raj. More