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21 Reviews of Hyundai of Eau Claire - Service Center
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May 05, 2025
2018 Honda recall on the fuel pump. Picked it up and days later dashboard lights, flashing. After calling the dealership, they advised I take it to a local and have diagnostic test run. Picked it up and days later dashboard lights, flashing. After calling the dealership, they advised I take it to a local and have diagnostic test run. Did that 2 different times. Then I could smell fumes. It was determined that the fuel tank needed to be repaired. They replaced the fuel tank. I was again called to pick up the car. Drove down to pick up car Unable to do so as then, the fuel gauge did not work properly. I am driving from Hayward Wisconsin to the Honda dealership in Eau Claire. The car is still at the dealership as of now. I am waiting to hear when I can pick it up and hope it will be properly repaired. Very very unhappy with the service. More
by dja15888
Verified CustomerEmployees Worked With
Service department. Did not at any time talk directly with someone from the service dept. Jessica at the service desk was very professional and helpful.
May 04, 2025
No one called to tell me my car was done. When I went to pick it up, the manager took 10 minutes to find my key.. had to call back the next day to ask if my car was actually done or not. Did When I went to pick it up, the manager took 10 minutes to find my key.. had to call back the next day to ask if my car was actually done or not. Did not get the car wash that was offered to me. And I still have no proof that my recall part was even replaced. No paper work... nothing. More
by stephmb.913
May 02, 2025
They have excellent customer service and they really want you to have a great experience. you to have a great experience. More
by beatlejohnkevin
Employees Worked With
May 23, 2022
I was a recurring customer very poor experience, the original customer service rep quoted me $190. I took my honda in because it needed freon for a/c. 2nd year it needed. car was in the shop for 1 1/2 h original customer service rep quoted me $190. I took my honda in because it needed freon for a/c. 2nd year it needed. car was in the shop for 1 1/2 hours. they found a rodents nest and a chewed wire. well when they asked to fix it, the price semed high, I gave them the ok. was I suppose to say don't fix it? they have you by the xxxxx at this point When I got my invoice it over $600. I called on my way home to ask why the labor charge was over $400, I was told a diagnose charge ($190) plus fixing the wire and adding freon. What diagnosis charge,,I told them it needed Freon. So $600 plus to fix a wire and add Freon,, what gives?? and add insult to injury they left 2 dead mice I had to remove from the engine. Never again will I take my service to this dealership. People beware!!!! More
by rshahn
Employees Worked With
Jessica
