Hyundai of Ft. Myers - Service Center

Work done quickly. The staff was very personable and and helpful. My only issue was in putting the pieces back together after the work was done The staff was very personable and and helpful. My only issue was in putting the pieces back together after the work was done More

I took my car in for a warranty replacement on the tailgate lift struts. Job was completed in a timely manner and efficiently. tailgate lift struts. Job was completed in a timely manner and efficiently. More

Great service. Biggest problem currently is getting through on the phone or getting a callback. Biggest problem currently is getting through on the phone or getting a callback. More

My experience great customer service in the service department theu were up front and honest department theu were up front and honest More

Waiting room was clean. There was coffee available but no water. Rest room available and fairly clean. There was coffee available but no water. Rest room available and fairly clean. More

I was impressed by the ease of scheduling an appointment online. Also, pleased that I received an actual human phone call, confirming the appointment. Once arriving I was greeted quickly and discussed what online. Also, pleased that I received an actual human phone call, confirming the appointment. Once arriving I was greeted quickly and discussed what I needed for my car. Car was taken back for repairs and service rep kept me informed/ updated throughout the whole process, the invoice was discussed with me going over each line item. The waiting room was very impressive too. More

It was fast and simple. As soon as my advisor Aly took me in I was in and out. Asked me what’s wrong with the car got me booked in, and within a matter of 10 minutes I was a As soon as my advisor Aly took me in I was in and out. Asked me what’s wrong with the car got me booked in, and within a matter of 10 minutes I was already taken care of and had a shuttle already ready for me to get home. That is great customer service and I greatly appreciate him for going the extra mile for that. More

My appointment was set for 9 o’clock. I showed up at 8:30 am. I came in to have my dash warning lights that were on diagnosed. It was over three hours before I was informed of anything. O I showed up at 8:30 am. I came in to have my dash warning lights that were on diagnosed. It was over three hours before I was informed of anything. One of which was to change the oil in the rear axle of the Four wheel drive. I asked about how long would that take? I was told about 30 minutes. Ok, it was 2 more hours. Then I checked out. The service four wheel drive light is still on! I took back, the service person said it would go off, it has not. The electronic stabilizer light is on still. He said that I should take it to a Dodge dealer to have that diagnostic checked. It was now 2 o’clock. What a waste of my time, should have gone to the Dodge dealer to begin with. But, I purchased the truck at your dealership, with a warranty? If you can’t work on it you should have told my up front. More

Everything was handled promptly the service folks now are a lot easier to talk to and nicer than before a lot easier to talk to and nicer than before More

I had an email Confirming my appointment both by date and time. The service department had no record of my appointment. This is a management problem, but not a service problem which is why I rated five stars time. The service department had no record of my appointment. This is a management problem, but not a service problem which is why I rated five stars. More