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Hyundai of Ft. Myers - Service Center

Fort Myers, FL

4.1
2,822 Reviews
Call Service Center (239) 277-1222

2,822 Reviews of Hyundai of Ft. Myers - Service Center

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April 24, 2024

Started with an appointment at 10:30. Couldn’t see my vehicle until 11:15. Then wanted $752 for a $24 key that falls under a $400 key replacement warranty. Morgan Auto Group are a bunch o More

by RYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
EUMELIO GUTIERREZ
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Apr 27, 2024 -

Hyundai of Fort Myers responded

We're sorry that you didn't have a completely satisfying visit, Ryan. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

April 24, 2024

4 hour wait for simple oil change and tire rotate, tires weren’t rotated at all More

by Luigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Apr 27, 2024 -

Hyundai of Fort Myers responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

April 23, 2024

Good service. Everyone was very welcoming. Our car was done before the time we were given. More

by deniserbrower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan at service desk
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Apr 24, 2024 -

Hyundai of Fort Myers responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Denise, and we look forward to working with you again. Jason Curie General Manager Hyundai of Fort Myers

April 23, 2024

Not a. User friendly company to work with Not a user friendly staff. If your not buying a car forget it More

by kjmfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Dolloff, Megan Rathburn
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Apr 27, 2024 -

Hyundai of Fort Myers responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

April 23, 2024

Very Friendly and convenient for service for my Santa Cruz. Happy to be able to take my car here. More

by tlynw24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob, Mark Ely
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Apr 23, 2024 -

Hyundai of Fort Myers responded

Thanks for sharing about your experience with Hyundai of Fort Myers. We appreciate your business and hope to see you again soon! Jason Curie General Manager Hyundai of Fort Myers

April 22, 2024

They always take forever. They say I can wait for my car, but then it takes four or five hours. Very frustrating. I keep thinking about trading my car to a different dealer so More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Dolloff
Report | Print
Apr 25, 2024 -

Hyundai of Fort Myers responded

Thank you for bringing this to our attention, Sharon, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

April 22, 2024

Had 5 service attendants available. One was with a customer and the other 4 did not even acknowledge my presence when I walked in to get my car serviced. I waited for one of them to ack More

by sarahgonzalez31
Recommend Dealer
No
Employees Worked With
Eddie Braddock
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Apr 25, 2024 -

Hyundai of Fort Myers responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Sarah, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

April 22, 2024

I had to wait 2. 5 hours for an oil change. I can get one at Valvoline in 20 minutes. Once my free oil changes are over I won’t be back. More

by Rivk
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Apr 26, 2024 -

Hyundai of Fort Myers responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

April 22, 2024

Very happy with service and dealing with techs. Arranging service by phone easy. Good company. More

by DAVENU.59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Apr 22, 2024 -

Hyundai of Fort Myers responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Fort Myers to be a positive one. Please don't hesitate to reach out if you need anything else. Jason Curie General Manager Hyundai of Fort Myers

April 21, 2024

Great service! Jonathan from customer service was amazing, very friendly and detailed. Very satisfied with the service and highly recommended. More

by Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Apr 22, 2024 -

Hyundai of Fort Myers responded

Thank you so much, Betty, for your excellent review! We are happy that Jonathan had the opportunity to work with you and thrilled that you found your experience with us here at Hyundai of Fort Myers positive. Please don't hesitate to reach out if you need anything else. Jason Curie General Manager Hyundai of Fort Myers

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