Hyundai of Ft. Myers - Service Center

It's a pleasure doing business, the people are friendly the facility was clean, and my vehicle was done in a timely manner the facility was clean, and my vehicle was done in a timely manner More

The dealership looked very nice and clean. My service advisor Nicholas was amazing and very helpful. My service advisor Nicholas was amazing and very helpful. More

The customer service i received was great. Mykeal was great and took good care of me Mykeal was great and took good care of me More

Brought my car in for an oil change and I had a light on the dash board that was on again even though I had it in for the same problem a couple of weeks beforehand. My appointment was at 11:30. No one came the dash board that was on again even though I had it in for the same problem a couple of weeks beforehand. My appointment was at 11:30. No one came to tell me what was going on so at 1:45 I went to the service desk and asked what was taking so long. I was told my service guy was at lunch and should be back by 2:00. At 2:30 I went back and asked again. My service guy was there and told me they were test driving my car to see why the light comes on. As we are talking he got notification they had to drain some fluid and then replace it. It would take 45 minutes. He acted like it was my fault, rude. At 4:15 I went back out and when he saw me he said it was done. Gave me the bill, I paid it and left and will probably not be back. More

Damaged the tire rim when replacing tire that was not fixed the first time I brought the car in. fixed the first time I brought the car in. More

The checkin consultant was absolutely horrible. He belittled my wife so bad. Everything she listed he said was normal for a Sonata. Steering wheel was scrapping when wheel was turned. He said tha He belittled my wife so bad. Everything she listed he said was normal for a Sonata. Steering wheel was scrapping when wheel was turned. He said that was normal. No one would buy a car with scrapping like that. He tried to treat my wife as stupid. She was a manager for over 20 years in the IT Dept. at Liberty Mutual. Does that sound like she’s stupid. He kept her for more than 10 mins. I know because I was watching. Once he finally wrote all the things down, and it went back to the service guy. It was 100% difference. The actual service technician said none of those things listed are normal. He fixed every one of them and even ordered a new radio for other issues. Service technician was great. But the checkin consultant put a bad stain on your dealership. More

Ryan gave my vehicle, the personal care it deserved. He even took the time to come out at the end of the day and discussed fwhat he had done with my car. He even took the time to come out at the end of the day and discussed fwhat he had done with my car. More

I was charged $200 for a diagnosis which was only resolvable by purchase of a part that cost more than the value of the car and was over a month on back order. My other option was to take $1000 or tr resolvable by purchase of a part that cost more than the value of the car and was over a month on back order. My other option was to take $1000 or trade the car in. I bought the part used and had the car fixed for a fraction somewhere else. More

1 1/2 hours for scheduled oil change. ....never advised when it was finished....I went to counter and was told to ask someone else wasn't his customer..... another person check me out and ....never advised when it was finished....I went to counter and was told to ask someone else wasn't his customer..... another person check me out and said car was finished but wouldn't tell me how long sgo More

Your dealership was helpful and courteous during a very vulnerable time for me. Your service team was able to get my SUV in at a moment's notice, had answers, fixed the problem, and my SUV back at home bef vulnerable time for me. Your service team was able to get my SUV in at a moment's notice, had answers, fixed the problem, and my SUV back at home before I knew it. More