Hyundai of Ft. Myers - Service Center

My service advisor was courteous and quiet, but answered all my questions. However, it seems like this dealership is really good at only two things: using technology to avoid talking to people in person and all my questions. However, it seems like this dealership is really good at only two things: using technology to avoid talking to people in person and requesting payment. I want to trust my dealer, but I can't talk to the tech who works on my car; the dealer has no info on my car history at other dealerships; and the text messages from the dealer just say 'User', without any name. Prices for service 'recommended' were much higher than I expected and no explanation was offered. When I mentioned I had no other transportation options, rental vehicles were not mentioned until I asked for that possibility. My Advisor did seem to try to meet my precise expectations, but the overall experience remained poor. He did show me some old parts to verify service was done as stated, but I really couldn't be sure. Lastly, the car was returned dirty (grease/oil on exterior), and I had to return the next day to repair a windshield wiper that had been moved out of alignment. The advisor on that day (Leo?) was excellent! More

Went in for San oil change. Waited outside. Dealership seemed clean, ad was the restrooms. Waited outside. Dealership seemed clean, ad was the restrooms. More

Started out good but when I called to ask a question, I never received a return call. never received a return call. More

Charged me for a free service and tried to up charge me on other services on other services More

Was greeted with a smile and Nicholas found a solution and updated my car from recalls and updated my car from recalls More

Gary is great and very helpful Gary goes above and beyond to assist his customers. He is a keeper. to assist his customers. He is a keeper. More

They were very very very very very very very friendly and kept me updated appropriately. kept me updated appropriately. More

Everything was great -- except my radio replacement was at Hyundai since January 11. If I hadn't called to check the status, I don't know if I would have been called for the installation. at Hyundai since January 11. If I hadn't called to check the status, I don't know if I would have been called for the installation. More

Charged 3 times the amount for parts than purchasing on-line from an OEM site. Requested that the damaged hose be saved so I could verify damage....since supposedly this leak was not covered under warra on-line from an OEM site. Requested that the damaged hose be saved so I could verify damage....since supposedly this leak was not covered under warranty. I did not receive nor were the hoses saved as noted on my account. More

Great experience. Very professional. Great communication. Bishoy was a pleasure to work with. Better service than I get with my BMW Very professional. Great communication. Bishoy was a pleasure to work with. Better service than I get with my BMW More