Hyundai of Ft. Myers - Service Center

One again, Service Advisor, Gary Arabaci had gone above and beyond to provide outstanding customs service! He came to my car when I arrived and quickly checked me in for this service call. During the ser and beyond to provide outstanding customs service! He came to my car when I arrived and quickly checked me in for this service call. During the service period, he kept me updated on progress and discussed options with me. After dealing with many service companies as I’ve repaired my home post-Ian, it was a pleasure to finally have a true professional like Gary make sure my car was in great condition. He could give lessons on excellent customer service! Thank you to Gary and the pros behind the scene for a great experience! I wouldn’t go anywhere else. More

This review is for the service department, as I didn't buy my car here. It has now been two and a half weeks that my car has been in the shop for 2 tires and rims, mainly. I would give it a minus grade if buy my car here. It has now been two and a half weeks that my car has been in the shop for 2 tires and rims, mainly. I would give it a minus grade if I could. I have left messages many times via voicemail, texts, over the phone with actual people. I even complained with customer service relations. They keep the car there and you cannot find out anything unless you go there in person. When you do actually go, they lie to you in your face, saying they will be working on it next. They are either incompetent, do not have enough techs working, and/or overbook. Most likely it is all of the above. It is such a terrible disservice to car owners having to come there due to warranty, as I would not expect anyone to go there unless they really had to, were they to have been treated abysmally. I do not know what it will take for this service department to improve, but one should not wait for a week to find out what's wrong, then another few days to order the part. Only to find out they didn't order all the parts. So wait another 1.5 weeks. And this is not over yet. Disgusting service, I do not know how they are still in business, and I'll be following up with Hyundai Corporation, as this lowers their brand's reputation, as well as putting people off from buying Hyundai vehicles. More

2022 Santa Fe GPS stopped working not covered under warranty. They had my car on day 2 and found out it was a system update. The warranty with Hyundai and the $3000 extra I paid for the warranty do n warranty. They had my car on day 2 and found out it was a system update. The warranty with Hyundai and the $3000 extra I paid for the warranty do not cover system updates. They are going to charge me $231.00 to update it and was told I could update it myself. Most cars that I have bought send you a notification to update. Now they are saying I have 2 updates a year. The question that I have is how would I know what is a system update and what is not. Why didn't the technician know that it was a system update and call me on Monday and tell me? I love the SUV but dealing with this location is far from giving good customer service. You pay BMW price for the car and they do not care about the customer. They are supposed to be sending me a link so I can update going forward. How would I know what is software and what is a part? So, if you purchase a car from them, make sure to get a USB with your contract since they do not give you a copy of the contract. Do leave because I did and it was blank. It was 2 months before they sent me a paper copy of the sales contract. Oh and now they have you sit at a desk during financing and the desktop is a screen that you click to sign your name and initial. Demand a copy of the paperwork! I will keep you posted to see if they send me the Hyundai update system. I told them that I needed my car by Friday and they offered me a LIFT. I do not feel comfortable getting into a stranger's car. Very disappointed with this experience. Not sure who is the Service manager's name. He was with someone so I cannot rate the department manager. Funny, I was reading my review and Jonathan just calledthey need to do another update, I will be charged for that too. More

Aly Napoleon Service Representative of Hyundai Fort Myers was truly exceptional . He would physically keep me updated as to the progress of my car being serviced. He also went through each of the servi Myers was truly exceptional . He would physically keep me updated as to the progress of my car being serviced. He also went through each of the services recommended and assisted me in choosing which service to pre approve.. That particular day he didn’t even have a lunch break and worked continuously so that his customers could get out at a decent time. Aly Napoleon is truly a great asset to Hyundai of Fort Myers. More

Due to so many hands involved. Kristen to the ball and rolled with it! Kudos to her!!! Thank you so much for your above and beyond help, support, and get it done!! 🙏🏽❤️ Kristen to the ball and rolled with it! Kudos to her!!! Thank you so much for your above and beyond help, support, and get it done!! 🙏🏽❤️ More

Do you have a subzero stars option? I am rating the service experience of this dealership. Not sales. I purchased my Sonata in 2020 from O’Brien Hyundai before this ‘group’ bought the d I am rating the service experience of this dealership. Not sales. I purchased my Sonata in 2020 from O’Brien Hyundai before this ‘group’ bought the dealership. The service department of the new dealership is very poorly managed. Wait times for simple services are extended. They spend your time looking for ‘billables.’ When you have been waiting for more than 2 hours to see if your one problem could be fixed, the service person (not a mechanic) emails or texts you with photos of what services are urgently recommended, irrespective of the problem that you came to have diagnosed and or repaired. My most recent experience was no better than other visits, it was worse. I am currently waiting on an email to say that a part has arrived so that I may bring the car in for the warranty work associated with the driver’s seat repair. Hopefully the part (a switch) will actually be into the dealership and available on Monday July 24 and they will fix it properly and quickly, as per the appointment made by Johnathon Bickel of Lancaster, PA. (list below needs to be updated) More