Hyundai of Ft. Myers - Service Center

Very poor service communication. Made a recall appointment, and after waiting at the service area for approximately 2 hours was told the recall part was not available. Made a recall appointment, and after waiting at the service area for approximately 2 hours was told the recall part was not available. More

Aly Napoleon was very competent and knowledgeable about my car status. He ordered the tire sensor and explained the problem. my car status. He ordered the tire sensor and explained the problem. More

1st Oil change went smoothly. Had to return for Fuel Door Issue. Part was ordered. Dropped off for apt. App Said checked in but never updated as to progress. Had to call severa Had to return for Fuel Door Issue. Part was ordered. Dropped off for apt. App Said checked in but never updated as to progress. Had to call several times to find status of vehicle. Every time was asked who the service advisor was, and I was never told who it was. I was hung up on several times. Then they said they would have to "Grind down the area" on the car that was sticking and repaint!!! And there were many service bulletins on the defect. ??? Finally picked up car and the painted area is still tacky and the door sticks when lever pulled to open. Not a very professional experience! Why if this car was a dealer loaner why did they never fix this issue before the car was sold?? More

I bought my Tucson hybrid here and always keep up with the maintenance. Great service, especially Aly Napoleon, makes sure I know what’s going on & always has a great attitude! If I was a small business the maintenance. Great service, especially Aly Napoleon, makes sure I know what’s going on & always has a great attitude! If I was a small business, I’d steal him!! More

Excellent service and very professional customer service. Well taken care of and excellent communication and repair Well taken care of and excellent communication and repair More

Robinson, the service writer was amazing. Best I have experienced in a lonb time. He does a good job Best I have experienced in a lonb time. He does a good job More

Tries to upsell all services. This to me is not appropriate for the dealership I want to work with. This to me is not appropriate for the dealership I want to work with. More

Suppose to get tire stem you were out of them. Cannot imagine dealership out of tire stem. Cannot imagine dealership out of tire stem. More

I was helped as soon as I got there. Great customer service I was satisfied Great customer service I was satisfied More

We were in the day before with a different issue. The next day I couldn’t open my gas tank. I had my special needs son with me. The gentleman told me it would be hours since I didn’t have an appointm The next day I couldn’t open my gas tank. I had my special needs son with me. The gentleman told me it would be hours since I didn’t have an appointment and they were very busy. I told him if I could get gas, I’d make an appointment and come back. He was very nice and moved us up in like. My wait time was about 30 minutes More