Hyundai of Ft. Myers - Service Center

Automated customer service solutions come with trade offs. The trade off in this case is me. Riding off customers who value human interaction is not good for business. When i did get someone on the phon offs. The trade off in this case is me. Riding off customers who value human interaction is not good for business. When i did get someone on the phone, they never gave their name. I was put on hold to leave a message. Your message service does not allow enough time to leave a clear and accurate message. I left a message for service manager and had no response. Dropped my vehicle off on Thursday morning and received no information on my vehicle until I reached out multiple of times Saturday morning. I did however, receive a phone call Thursday morning from a sales department staff wanting to purchase my vehicle. I respectfully declined the offer. I blame no one person for this bad experience. The top down decision to train employees to be nothing more than button pushers is nothing new in the corporate world. I was clear and transparent about the concerns I had with my car. It would have been nice to get some sort of feedback by email, text or phone call. Sorry, I will be taking my $ somewhere else. More

We bought a used car there 2 years ago and have had poor service !!! Call service !!! Call More

Had a great experience working with Chloe. Friendly and courteous customer service. Swift auto service. And in case it had been slower than expected, they offer free Uber transport and pick-up Friendly and courteous customer service. Swift auto service. And in case it had been slower than expected, they offer free Uber transport and pick-up as a courtesy. More

Always a pleasure. They are efficient and the new reception areas are beautiful. Thank You Hyundai They are efficient and the new reception areas are beautiful. Thank You Hyundai More

Had a scheduled maintenance service at 1:45 change some fluids. Was back in my car at 4:10. Not sure if there is not enough help in the service department, seemed very slow. Aly was nice, service was slo fluids. Was back in my car at 4:10. Not sure if there is not enough help in the service department, seemed very slow. Aly was nice, service was slow More

Always welcoming and courteous. They never make me feel like I don’t know what I’m talking about, even though I do not know what I’m talking about when it comes to automotive. They never make me feel like I don’t know what I’m talking about, even though I do not know what I’m talking about when it comes to automotive. More

Robinson was my supervisor for my car servicing and he went above and beyond throughout my appointment. went above and beyond throughout my appointment. More

Extremely pleased with all employees there. Efficient with oil change. Matthew was wonderful, knowledgeable in answering all my questions Efficient with oil change. Matthew was wonderful, knowledgeable in answering all my questions More

The app makes it very easy to make appointments with. Thank you for the service. Appreciate it. Thank you for the service. Appreciate it. More

They told me that this survey is how they get paid. Seems shady. But so does recommending a brake fluid flush at 14000 miles and a 4 wheel alignment on a car that presented no alignment issues. That di Seems shady. But so does recommending a brake fluid flush at 14000 miles and a 4 wheel alignment on a car that presented no alignment issues. That didn't stop them tho. More