Hyundai of Gilroy

Almost didn't visit this dealership because of the low rating on this site. I'm glad we did in the end. After speaking to several other dealerships and experiencing much of the bait and switch scenario, rating on this site. I'm glad we did in the end. After speaking to several other dealerships and experiencing much of the bait and switch scenario, that was not the case here. Laid out what I wanted and what my priority was and surprisingly presented with exactly that. Secured a vehicle and was delivered from another dealership that same day. Rudy, the manager was pleasant and direct. Joey was accommodating and not overbearing or officious in any way. Definitely worth visiting. It also appears as though the staff listed here needs updating and may be a reason for higher ratings on Google Reviews and more recently on this site. More

Did my autobutler but they lost my rubbermats. been caliing them. Up to now No responce. Be careful guys. Double your stuff before you leave the premises. been caliing them. Up to now No responce. Be careful guys. Double your stuff before you leave the premises. More

Buying a vehicle is never my idea of fun! But my salesperson, Britni Patterson was a knowledgeable, SPECTACULAR woman to take this journey with. Very different than the usual ‘Salesperson But my salesperson, Britni Patterson was a knowledgeable, SPECTACULAR woman to take this journey with. Very different than the usual ‘Salesperson! I never once felt like she was trying to sale me a car. Her intention was for me to find a car that suited me and that I loved. She was only interested in me getting what I wanted, took her time and helped me figure it out by asking the right questions which led me to making the right decision. I really, for once, felt listened to and helped in a way that had to do with me and Not her making a sale! The dealership was very typical of a Dealership Store. Nothing unusual there but the staff was very easy to be with, again not trying to only ‘sell’ or validate their product but make sure I was taken care of. The only other person I really worked with was ‘Moose’, the Contract person. Again, very wonderful, well qualified and personable. I’m very happy overall and actually HIGHLY RECOMMEND this Dealership due to the people. The vehicle I drove away in was the KONA Crossover. But my 5 STARS ⭐️ ⭐️⭐️⭐️⭐️ goes to the one and only Britni Patterson‼️ P.S. the Hyundai KONA is rated #1 in Sub Compact SUV by the US News. And I LOVE IT‼️ For once I’m very happy not just because of the car but because of my experience via Britni. More

This is probably the worst time in history to buy a new (or used) car. Anyone who has been in the market can tell you that. Due to limited inventory, dealers have all of the leverage, and they know it. (or used) car. Anyone who has been in the market can tell you that. Due to limited inventory, dealers have all of the leverage, and they know it. Some will abuse that leverage, others will not. In my case Hyundai of Gilroy came through by finding us an Ioniq 5 after the one I'd placed a deposit on was mistakenly sold to someone else. Robert (Sales) and Chay (Internet Sales Manager) worked hard to find us another car in this tight market- Robert personally delivered the vehicle and spent a lot of time going over its functions with my wife and me. We love the Ioniq 5 so far, and look forward to many years of enjoyment. More

Really bad bait and switch on the price of a vehicle. Was told one price and was told to come in and reserve it and then when it came in they added another $5000. The sales rep was unattentive and did no Was told one price and was told to come in and reserve it and then when it came in they added another $5000. The sales rep was unattentive and did not really care. He could not explain any of the features on the car. DO NOT GO TO THIS DEALERSHIP. They were also to busy to answer text messages and return a call. More

Not sure why the folks at this dealership don't answer the phone or return calls. I've had a few questions I wanted answered about buying an extended warranty and after a month of trying to get a hold of the phone or return calls. I've had a few questions I wanted answered about buying an extended warranty and after a month of trying to get a hold of someone, I gave up. I have been dissatisfied with the customers service for a bit and am over it. Additionally, I am not happy about how my car is handled when in their care for basic maintenance. I've had too many issues that I shouldn't have had to deal with. At this point all I can say is I don't recommend this company. I walked away feeling like they didn't want my business and don't care that I'm unsatisfied. More

These people attempted to steal $2,000 in rebates from me and lied to me about the terms of my contract. Their employees also post so many 5 star Yelp reviews that Yelp had to put a disclaimer on their page and lied to me about the terms of my contract. Their employees also post so many 5 star Yelp reviews that Yelp had to put a disclaimer on their page and put the fake reviews in their own section. Here are the notes: -They tried to pocket $2,000 in rebates I was due. The service manager told me that not everyone knows about the rebates, so they don't include them in the sales price. -They initially offered me an interest rate of 1.9% (Hyundai's going rate at the time). When I demanded my rebates, they gave them to me, but then they jacked up the interest rate to 3.5% without telling me. This (not so coincidentally) made the monthly payment exactly the same as me not taking the rebates and paying 1.9%. -The sales manager told me that they had to make their money one way or another, so I could either take the rebates and pay a higher interest rate or I could forget about the rebates and pay the lower interest rate. He also said that I could take the higher interest rate and refinance after four months. If I refinanced before four months, I would forfeit all rebates I was given. -I reviewed the sales contract. He pointed out the part about prepayment. There was no language in the contract about a prepayment penalty. The sales manager assured me that I had to keep the loan for a total of four months. -I called Hyundai Motor Finance and they had no idea what I was talking about with regards to a prepayment penalty. They said I did not have to keep it for any period of time, and it was fairly common for people to refinance within days of making their purchase. -Searching through Yelp reviews, I discovered I'm not the only person who they have lied to about needing to keep the contract for four months. -Speaking of Yelp, Hyundai of Gilroy's Yelp page is flagged with a suspicious activity warning. Their employees posted dozens of five star reviews (all on the same date from the same IP address) to get a decent Yelp rating. Yelp saw through this and segregated the suspicious reviews. -They have failed to provide an owner's manual. Despite me requesting one over a dozen times over the course of almost six months, I have yet to receive a manual (except one that was more than two years old) or any kind of estimated timeframe of when I would get one...meaning they're not going to provide it. More

Trust all the one start reviews. Advertised price on their website is misleading. Drive almost 3 hrs and BAM. $5000 extra cost not listed anywhere on the site. At no time did Robert even hinted that the their website is misleading. Drive almost 3 hrs and BAM. $5000 extra cost not listed anywhere on the site. At no time did Robert even hinted that the price I see online isn’t what they are asking. More

If I could give - stars I would. This place has the worse customer service. When you try to get in contact with the finance department they will not return your call or help you with your concerns. All the o customer service. When you try to get in contact with the finance department they will not return your call or help you with your concerns. All the old reviews that I read are exactly what this dealership is about. Scamming people, rude, unhelpful when you have concerns about a car you just bought. Would never recommend this dealership to anybody. More

Before I arrived, I was having a Great deal with the seller, Fernando. after I arrived, they changed their promise. Everything is scam on their deal. They would tell you that all of the car s which y seller, Fernando. after I arrived, they changed their promise. Everything is scam on their deal. They would tell you that all of the car s which you really want were out of stock. Then, they told you "I help can order one from somewhere else ". They made you very upset and disappoint. Finally, they tried to sell the car which they want to sell and increase a lot fee. However, thIs is how their strategy would be. Completely, wasting your time and patience until you give a higher price to get your favorite car. Moreover, if you are having language barrier or accent as me, they fool you for funny. At the end, I highly don't recommend anyone to that store. More