Hyundai of Louisville

Never again I have bought three hyundais. Started off buying one in Florida and loved it, upgraded the next year. When I traded it in for an upgrade at Hyundai of I have bought three hyundais. Started off buying one in Florida and loved it, upgraded the next year. When I traded it in for an upgrade at Hyundai of Louisville I was very excited because I love my car and I had never had any problems with hyundais or Hyundai stores. Bought it brand new off the showroom floor and have never had it serviced anywhere else. So far, this year, I have had two "nails" in my tire, needed a tire plugged and replaced, something loose in my engine after two oil changes, and have spent hours in the service station -- all after going in for routine oil changes and rotations. Today, I came home after I paid $25 to get my tire plugged and literally three hours later it is flat to the ground. Turns out they plugged the tire incorrectly. The last time I was in the service station, I waited for 45 minutes to get an oil change, supposedly because they were really busy, but when I walked around to the service station, three of the guys weren't working -- they were talking and cutting up -- and then when they saw me they all scattered and one came up and asked why I was in there. He told me they were slammed. With only two other cars in the station? So I waited 20 more minutes. Walked back again. They were talking, leaning on my car this time. I was at that oil change appointment for almost two hours before I left, and when I spoke to the manager he simply took up for his employees and did nothing to help. When I left, something in my car was rattling, came back and they wanted me to pay for it. The only reason I have kept going back is because when I traded my last car in to them they tried to say it was in "okay" condition. My car was a year old, didn't have a scratch or dent or stain or rip or anything, and had very few miles for a year-used car. I proceeded to tell them that if something was wrong, it was their fault because it hasn't been serviced anywhere else, and all of the sudden it is worth way more money on a trade in. This was very deceitful and kind of a slap-in-the-face situation because they knew I had never missed an oil change or service since I had the car because they had it all on paper. When I left the lot I told my fiancé we shouldn't have bought another car from them -- I was right. I will never recommend them to anyone. They have ruined my image of Hyundai and I can not stress enough how disheartened I am that someone who claims to be a professional business would do these things to any customer, let alone one who has been as loyal as I have been for the past four years. I am selecting every employee in the service department for my review because honestly I'm sure they have dealt with me at some point and yet have I to be satisfied with my visit. More

Alyssa was amazing! I came in to purchase a Genesis coupe and Alyssa was pretty much the best sales person I have ever dealt with in any type of sales experience. She w I came in to purchase a Genesis coupe and Alyssa was pretty much the best sales person I have ever dealt with in any type of sales experience. She was very polite, friendly, kind, professional, funny, and also helped me keep my son entertained during the hour I was there. I would HIGHLY recommend her! I did not end up purchasing because of my current cars loan value but will return to her asap. More

Thanks for ATTEMPTING to take advantage of seniors!!!! My senior citizen mother bought a 1 yr old Chrysler with 30xxx miles. When questioning the sales rep and Mgr about the Manufacturer Warranty they told My senior citizen mother bought a 1 yr old Chrysler with 30xxx miles. When questioning the sales rep and Mgr about the Manufacturer Warranty they told her the 100,000, 5year Chrysler warranty is non-transferable. Then proceeded to attempt to sell her their $1200.00 Warranty, but thankfully she could read between the lines and knew to do the research herself. A quick call to Chrysler verified that the Warranty is good regardless of how many owners!! Thank You Hyundai of Louisville for successfully giving me the opportunity to make this community and future car buyers aware of the type of service and greediness your buisness is about. You would think in today's world with all the at hands technology and websites like this, these attempted scams would not be going on. Either the company has incompetent sales people that do not know products, or just trying to take advantage of the ones they feel they can! I feel the later!!!! On a positive note, mom loves the car!!! More

The service to my car was good and everything is running fine but when I was greeted by the service writer John he reeked of cigarette smoke. It was a really strong smell and while I was waiting he stepped fine but when I was greeted by the service writer John he reeked of cigarette smoke. It was a really strong smell and while I was waiting he stepped out to smoke every chance. the smell lingered in my car a little too. I'm happy with the service but the smoking was a little much More

I brought in my wife's Sonata for an oil change and chatted with Rocky during the wait. He gave me the scoop on a great new Tucson at the dealership and took me on a test drive. I really liked the ve chatted with Rocky during the wait. He gave me the scoop on a great new Tucson at the dealership and took me on a test drive. I really liked the vehicle and it's ease of handling. Rocky really knows the cars he offers, as well as their special features and safety ratings. He took the time to present me with several different purchase strategies. I expect that the price offered was very reasonable, but I'm not looking to buy a new car at this time. I enjoyed the good information Rocky gave out and the low pressure, friendly approach. It was a great way to spend the wait time for an oil change! I will definitely go back. I recommend Mr Coy as a knowledgeable and helpful salesman. More