Hyundai of New Port Richey Certified Used Cars

GRRRRRREAT helpful professional staff. The sales man Richard and Jonathan were great they did everything they could possible do to get my self and my wife in the vehicle we wanted and succe The sales man Richard and Jonathan were great they did everything they could possible do to get my self and my wife in the vehicle we wanted and succeed. More

Review The dealership was clean and friendly, the staff was patient and understanding when it came to my 4 year old son. Overall it was a great experience. The dealership was clean and friendly, the staff was patient and understanding when it came to my 4 year old son. Overall it was a great experience. More

Much improvement in customer service is needed I have been coming to your dealership over the past year. The past year the customer service has gone to the waste side. My last experience was by far I have been coming to your dealership over the past year. The past year the customer service has gone to the waste side. My last experience was by far the WORST. I booked my appointment online. When I got to the dealership I was asked by the service advisor (Justin) “what service are you getting done”. After giving him my information upon arrival he said that the computer forces him to create a new appointment because I scheduled my appointment online. After getting the appointment squared away I went to the waiting area. After a few minutes, Justin comes by and states that I need a air filter and a wheel alignment. Reluctantly, I agreed to the wheel alignment because I’ve only put on a bit over 12k on my car. Justin goes back to his computer, I go back to my cup of coffee and start reviewing the scope of work I booked online and discover that the air filter he was trying to up-sell me was included as part of the service. I went to him to inquire why he was charging me for the air filter his response was ”it’s not included”. I pulled up my appointment and showed him that the air filter was included but he was still not convinced. He went to ask someone in the back room (guessing a service manager) and came back to his computer and still was saying that service does not come with an air filter but for a few bucks more he had a service that covers the air filter replacement. At that point I gave up to pay whatever it cost because I did not want to get further agitated and not ruin my day. Once the car was completed Justin asked me did I want my car washed. I agreed, a few minutes later I went to pay the bill. Upon paying the bill I informed the lady at the register that I had a 12% off coupon and she said that she can’t adjust the bill and that it would have to be done by the service advisor. I politely said that I would pay the full bill and rather not go down that avenue after my experience. I would recommend customer service training and learning what is included in services or scopes of work being sold to customers IF you don’t want to lose future customers. I will be reconsidering taking my business elsewhere and will not be recommending your dealership to anyone! More

Awesome Juan Aviles was awesome. Kept me updated throughout my wait. I recommend him to assist with my next service. I brag about my car the my friends a Juan Aviles was awesome. Kept me updated throughout my wait. I recommend him to assist with my next service. I brag about my car the my friends and family. The services are Great!! What more can I say .......................................... More

Service Dept reliability and customer centric My experience, since the purchase of my 2014 Azera, has been entirely with the service dept. When I have called to make an appt, I am always surprise My experience, since the purchase of my 2014 Azera, has been entirely with the service dept. When I have called to make an appt, I am always surprised I can get one quickly, and responsively. I was lucky to have been taken care of, from the start, with Justin. He listens and takes responsibility to make service a customer value experience. He knows the business and has been honest when suggesting certain actions be taken to insure the car is 100% for me, and that I am very satisfied. I look forward to each scheduled service with Justin at ready. More

Excelente servicio My dauther Will go to buy a new Hunday i Been 2 Yeats for buy a car and finally buy to you Thanks God you exist My dauther Will go to buy a new Hunday i Been 2 Yeats for buy a car and finally buy to you Thanks God you exist More

Awesome I dealt with jack on a used silverado and to be honest jack went above the call of duty and looked at the truck on my behalf and honestly his opinion I dealt with jack on a used silverado and to be honest jack went above the call of duty and looked at the truck on my behalf and honestly his opinion was my deciding factor to drive 130 miles to buy it.....hats off to jack and the whole crew at this dealership.....everyone stuck to the promises that they made to me..... you all rock..... More

Good deal Howard did a great job of helping me decide on a certified pre owned car. I wasnt happy with an Elantra, so he suggested a Sonata. Very happy with my Howard did a great job of helping me decide on a certified pre owned car. I wasnt happy with an Elantra, so he suggested a Sonata. Very happy with my purchase. Would recommend the Giant. More

Estimate for damages to my Genesis Roy Landis fixed a damage several years ago through no fault of mine. Again I have a few dings and damage and met with Roy to help me. I just came o Roy Landis fixed a damage several years ago through no fault of mine. Again I have a few dings and damage and met with Roy to help me. I just came off my lease and I want my car to look like new! We went over all the problems and he made several suggestions, that seemed reasonable. He worked up a quote that I could manage in my budget and I've decided to go forth with the work. More

excelent service salesman very knowledgeable and very helpful in getting me my new tuscon everything was put right there in front of me yo make my decision easy salesman very knowledgeable and very helpful in getting me my new tuscon everything was put right there in front of me yo make my decision easy More