This was, without a doubt, the best visit I've had to this service center(not that I go frequently). I went in because my car had not been driving smoothly, and had the honor of dealing with Frank. Frank was incredibly helpful and courteous, was able accurately to diagnose and correct the problems with my car, took care of recall I had that I was unaware of, and reminded me of a protection package I had that I had forgotten about, which saved me a lot of money on my repairs. I was never pressured into buying unnecessary services and was treated with the utmost respect and courtesy.
"Very "Lexus Like""
I purchased My 2015 Genesis at your Dealership 4 years ago and have had it serviced there ever since. To be honest,I have never cared for your Service Advisers! They did not seem professional! They struck me like "used car salesmen", often trying to sell me something I didn't need. Spending as little time with me so they could move on to the next customer.
I used to own a Lexus LS400. I was totally amazed by the Lexus Dealers Service Advisers! They would "bend over backwards" to satisfy you. " The Customer was always right"! This has not the case at your dealership, until last Wednesday! When I had my Genesis in your Dealership last Wednesday,I was assisted by a Service Advisers named "Barry Roach". Besides having my oil changed, I complained to Barry about a noise I had in the rear of the car. Barry appeared concerned with my complaint and took me out on a test drive along with the technician. After a few trips around the block, Barry found an object moving around in the spare tire compartment in the trunk. I had complained about this noise on my last trip to your Dealership and the Adviser did nothing. However, Barry gave me "The Lexus treatment"! I mentioned these feelings to Barry before I left your Dealership. You need to have "more Barry's" working for you! Gary Longfellow
Employees Worked With
Other Employees :
Barry Roach, Seth Pini
"my new 2019 Santa Fe"
I came in for an oil change on my 2008 Hyundia Entourage and left driving a new 2019 Hyundia Santa Fe. I am loving it.