Hyundai of Palatine

My genesis Great customer service from greeting to delivery. Intro to sales manager service manager by salesman Tanner. Salesman did great delivery job explained Great customer service from greeting to delivery. Intro to sales manager service manager by salesman Tanner. Salesman did great delivery job explained most everything and that's a lot of explaing many many features. More

New car purchase Our process was better than we were expecting. The dealership listen ended to our needs and then adjusted their approach to what we were looking for. Our process was better than we were expecting. The dealership listen ended to our needs and then adjusted their approach to what we were looking for. More

Miguel great customer service Miguel help me and my husband to get new cars, we love them, we felt in love with them. This is a great dealer, they help you with any conditions. Tha Miguel help me and my husband to get new cars, we love them, we felt in love with them. This is a great dealer, they help you with any conditions. Thank you Miguel. More

Terrible experience Worst car buying experience. Even after multiple staff members, including the Store Manager, said we were more patient with them than they would be i Worst car buying experience. Even after multiple staff members, including the Store Manager, said we were more patient with them than they would be in our situation, the Used Car Manager had the audacity to accuse me if being condescending. We were discussing their multiple communication issues (multiple disingenuous statements, plus no one being able to confirm the location of the car for a 24-48 hour period of time) and lack of follow through from the salesperson (forgetting to refund a $500 deposit that they forgot to apply to the sale of the car). When they finally had the issue with the car fixed (navigation system was fried, wanting to replace it with a normal radio asking via text "is the navigation system really necessary?") they dropped it off, the salesperson could not leave fast enough, never gave us a chance to look at it before he left. He was in such a hurry he even forgot his water bottle. We got in the car, there was a tube of lip stick (Sangria color, no cap, 50% remaining if anyone is interested) and a tube of lip gloss in the back seat, the nav system was aftermarket, which was not disclosed prior, and after driving the car for less than a mile, discovered a mechanical problem. We found out the next day the torque converter is bad. Thankfully it's still under factory warranty and our local Toyota dealership is taking care of it. This experience makes me never want to buy another car. More

Hyundai Sonata Hybrid Nothing else to say. Great experience all around. Very happy with my vehicle. Please extend thanks to Tobin, Nicole and Tanner for their work. I don't Nothing else to say. Great experience all around. Very happy with my vehicle. Please extend thanks to Tobin, Nicole and Tanner for their work. I don't have anything else to say about this. More

Not a good Experience When you know everyone in the service department by first name its not a good thing. I'm not sure that this dealership is ready to sell the Genesis br When you know everyone in the service department by first name its not a good thing. I'm not sure that this dealership is ready to sell the Genesis brand More

Excellent Experience My experience st Grossinger Hyundai was excellent. My salesman Steve Kim really knows his cars and helped me get the vehicle and options I wanted and My experience st Grossinger Hyundai was excellent. My salesman Steve Kim really knows his cars and helped me get the vehicle and options I wanted and ensured everything was set up and explained to me before I left the lot. Steven Hall in finance was very efficient and made that process practically painless (I still had to write a check). Overall, a great experience. More

E. Tumang I have a pleasant experienced with the purchased of my new car. The staff were very helpful and good listener when I told them my needs. I have a pleasant experienced with the purchased of my new car. The staff were very helpful and good listener when I told them my needs. More

Exotic experience:) The salesman I met was so professional that I was greatly helped to decide the right vehicle for my budget. He is so valuable an asset for Hyundai Gro The salesman I met was so professional that I was greatly helped to decide the right vehicle for my budget. He is so valuable an asset for Hyundai Grossinger Dealership Palatine and customers, I believe. More

Engine light fault warning From starting at scheduled appointment time as requested to completion of diagnosis and repair the service visit was efficient and conducted with prof From starting at scheduled appointment time as requested to completion of diagnosis and repair the service visit was efficient and conducted with proficiency by the service writer and service staff. More