Hyundai of Palatine

After a challenging experience of dissatisfaction with Hyundai, the dealer's service department did an excellent job getting my issue resolved. I'll definitely be back. Hyundai, the dealer's service department did an excellent job getting my issue resolved. I'll definitely be back. More

Excellent professional service from Sam Dicarlo. Always friendly and updating mechanical repair of car with knowledgeable explanation. Will go back to him for any issue. strongly recommended his ser Always friendly and updating mechanical repair of car with knowledgeable explanation. Will go back to him for any issue. strongly recommended his services. More

Service was great very polite and quick did not wait very easy to get appointment when I wanted and was informed what was needed on my car easy to get appointment when I wanted and was informed what was needed on my car More

I was sold products that weren’t installed. When I went back to the dealer I was promised a refund which did not happen. They were sued by the Federal Trade Commission and the Illinois attorney When I went back to the dealer I was promised a refund which did not happen. They were sued by the Federal Trade Commission and the Illinois attorney general’s office for fraudulent and misleading business practices More

I needed a fuel injector service based on miles. I wish they would have let me know up front so I could have had both done together instead of making 3 trips I wish they would have let me know up front so I could have had both done together instead of making 3 trips More

Hyundai of palatine is a nice dealership . The people are nice and they do good work there . The people are nice and they do good work there . More

Polite, professional, communicated every step of all the maintenance. Also washed and cleaned my car when they were finished maintenance. Also washed and cleaned my car when they were finished More

Very prompt and helpful. Updates performed quickly and everything working appropriately. Thanks to the helpful service manager Updates performed quickly and everything working appropriately. Thanks to the helpful service manager More

The customer waiting area could stand to be a bit more comfortable and less noisy. During my most recent visit, I was privy to a salesperson and a potential customer disputing over a sale. They offer co comfortable and less noisy. During my most recent visit, I was privy to a salesperson and a potential customer disputing over a sale. They offer coffee and water, but I told drink coffee. Perhaps tea or some soft drinks? More

Service department is excellent. Attentive to detail. Delivers service as promised. Answers questions honestly. Never need to return due to work being incomplete or not done properly Attentive to detail. Delivers service as promised. Answers questions honestly. Never need to return due to work being incomplete or not done properly. More