Hyundai of Palatine

Stay away from this place. Bad experience with both their dealerships. Their customer service team seems to think that by ignoring problems or letting the 6'4 service manager Bad experience with both their dealerships. Their customer service team seems to think that by ignoring problems or letting the 6'4 service manager physically intimidate you you'll go away. They need to watch their Ps and Qs because they do not know customer service at all. CS is easy when there are no problems. But when there are - they lose their minds. They only stand by the problem because that's HYUNDAI'S dictate, but the dealership themselves, needs to go back to customer service school and so does the service manager who really had no business poking his head in above the customer service manager and usurping his position! What does that say about that person?! Why do you have a customer service manager if you just push him out of the way? Because that's the way this place does business. Watch out and stay away. Pretty sad, because the mechanics seem to know their business. More

Came in for a recall service which was scheduled and handled, no problem. I brought to their attention that there is a VERY obvious rattling sound in my engine bay on cold starts, likely the timing chai handled, no problem. I brought to their attention that there is a VERY obvious rattling sound in my engine bay on cold starts, likely the timing chain or the components of the chain. Told them to run a diagnostic test on it and Sam, a service writer, told me it would be tested the following *morning* which I told him is important in order to hear the rattle properly. My previous vehicle, a 2006 Hyundai Azera Limited (great car) died an early death from a timing chain rattle so I know what to listen for. Not even 3 hours later I get a text saying they ran the test and found no issues with the sound despite them telling me EXPLICITLY that they won't be touching the vehicle until tomorrow morning since this wasn't a scheduled service; and I was fine with that since I'm not one to cut lines or cut corners...unlike this dealership. Jokes on them, my car is under warranty which I told them about and why I'm sure they rushed the service, and I've already filed a formal complaint with Hyundai. This dealership has changed names multiple times in a relatively short amount of time and now I see why. Plus, they had a salesman who kept bothering me to try and sell my car multiple times despite me telling him no multiple times. Avoid this dealership. They've tried screwing my family members over on their vehicles in the past too. Hopefully their brand new building upgrade didn't come from taking advantage of other customers! More

Thank you Chris and Michal for the nice service and i heartily recommend hundai Palatine,thank you gays heartily recommend hundai Palatine,thank you gays More

we worked with travel and he was great. super nice and helpful. just remember that there will be an extra cost for the interior protection that all their cars are required with. great sales super nice and helpful. just remember that there will be an extra cost for the interior protection that all their cars are required with. great sales people and very helpful. we got a car with them and are happy. More

Be aware of all the positive reviews. This is a bait-and-switch dealer which up front advertises low prices on all their cars, but then you find out that the advertised price is not true This is a bait-and-switch dealer which up front advertises low prices on all their cars, but then you find out that the advertised price is not true at all. All their vehicles come with two add-ons that add over $3,500 to the price of the vehicle. These two completely unnecessary add-ons are Xzilon Protection & LoJack. While the prices might seem great up front, they soon become obsolete when the final price is presented with little flexibility to the buyer. My recommendation: DO NOT BUY A VEHICLE FROM THIS DEALER! More

Very dishonest. They will try to rip you off any way they can. I wouldn’t recommend you going to this dealership!! They will try to rip you off any way they can. I wouldn’t recommend you going to this dealership!! More

Stay away. These are snakes. They refuse to answer simple questions regarding their on line scam promotions, which are designed to lure you in. These are snakes. They refuse to answer simple questions regarding their on line scam promotions, which are designed to lure you in. More