Hyundai of San Bruno

Advisor was curtious, professional. Cleaning of my car was a plus. A recommendation of clensors (leather protection, car wash detergent or better if given samples…) for the car would Cleaning of my car was a plus. A recommendation of clensors (leather protection, car wash detergent or better if given samples…) for the car would have added extra recognitions. More

I would have given 5 stars but the 3 stars is deserved. The sales associates were great but the sales floor manager did not fair so well. I came in 2x. First time to test drive and collect info on the car The sales associates were great but the sales floor manager did not fair so well. I came in 2x. First time to test drive and collect info on the car I was interested in. Will Ng met up with me to answer my questions and let me test drive the vehicles. He didn’t try to upsell me on a different trim line or pressure me to close the deal that day. Towards the end he did try to close the deal with sales manager in tow, but I politely declined. They gladly provided a worksheet with a decent offer and I told them I would think about it. After some back and forth for a few days, I decided to go back and finalize the deal. Will informed me he would not be there but his colleague Thomas would help me. I met up with him and briefed him on my situation and what Will and I went over. He let me drive the vehicle again this time in the car that was on the and worksheet. We went over the numbers. I’m not going to lie but it was a decent deal…..but the way the acting sales manager or floor manager at the time I dealt with the final price could have been better. I could have walked if I hadn’t all ready spent so much time with them all ready. The price was decent but I had a cashiers’ check in hand with the desired amount. Which of course they offered a little over which at 1st I didn’t mind. I could have paid the difference regardless……I approached the acting sales or floor manager myself and tried to have them settle with the cashiers’ check amount. He said he couldn’t and had to charge me credit card service fee if I used a credit card to pay the difference which was not even $1k. I asked if I could finalize the deal and drive home with the car and pay the small difference the next day since I had my elderly mom and my sister in tow and had no way home, since we took an uber there. I told them they would have all my information and they could find me if I didn’t return. Of course the sales manager said no which was understandable…I again said just cut the difference and accept the cashiers check amount and he declined and so I said can you just cut the service fee from the credit card transaction and he sternly said no and didn’t suggest the alternative which I later brought up. I mean a credit card service fee is tiny compared to the amount I had on the check and he even had the nerve to bring up financing after this discussion. Showed no compassion for the time I was there and I family in tow. I then brought up debit card and asked if they charged a service fee for that which I heard in the past there was no service fees attached to debit card transactions, if there was any truth to that, I don’t know. The sales manager said no service fees for doing so. So I made the final payment using my debit card. Again it wasn’t really the money, it was more of how the sales manager handled it and didn’t even consider offering me the debit card solution. I bought the car from them in the end regardless of how the sales manager handled the situation and since the sales associates Will and Thomas were very respectable. I know most people would have walked out if the sales manager was less than desirable. More

My service experience has been less than positive unfortunately. The communication was very poor. I would go 2-3 days at a time before I would get any updates and when I called, the call back was rar unfortunately. The communication was very poor. I would go 2-3 days at a time before I would get any updates and when I called, the call back was rarely the same day or even the next. I had to hound my service rep to get updates. :/ Dan was always respectful on the phone and in person, but the lack of communication was very frustrating. I had to re-rent out a rental car twice because the date of my car's readiness was not clearly communicated or updated. I'm also hearing a weird rattling noise from my car that was not there before. Gonna need to take it back in again. More

Every time I’ve had my car serviced here, I have been treated with respect and the staff has been very professional and competent. I especially compliment Mr. Ladue for his help and courtesy when we nee treated with respect and the staff has been very professional and competent. I especially compliment Mr. Ladue for his help and courtesy when we needed it. He was so professional and knowledgeable and explained everything clearly. I commend him on a job well done and I thank Hyundai for maintaining employees with this kind of integrity. More

Dan helped us so much when we went to go buy a new car, from talking us through the trim differences to the test drive and then the different options for purchase. He went out of his way to make the sale w from talking us through the trim differences to the test drive and then the different options for purchase. He went out of his way to make the sale work for us, thank you! More

Kudos for the dealership store manager, Bruce Andrews, for solving an issue that neither the sales staff or maintenance service representatives could not figure out. Bruce’s customer focused skill set for solving an issue that neither the sales staff or maintenance service representatives could not figure out. Bruce’s customer focused skill set is pitch perfect. The rest of the dealership’s staff could learn a great deal from him and how well he listens and is responsive. Thank you, Bruce! Your dealership is well served by your efforts. More

I want to thank Daniel & Hyundai San Bruno! I went there for my 2nd Maintenance for my 2023 Tucson. Daniel quickly greeted me as I signed in. Instantly, we started the process to get my car tak I went there for my 2nd Maintenance for my 2023 Tucson. Daniel quickly greeted me as I signed in. Instantly, we started the process to get my car taken care of. Daniel went above and beyond suggesting certain maintenance that can be taken as well as the normal maintenance. Daniel went out of his way to get me a ride home which was fantastic! He gave me a timeline and said he would call me when my car was ready. I told him that I do need my car by 2pm because I have to go to work. He said he was trying to call me but unfortunately the phone were down so I called with no answer and got the answering machine so I just made my way back. Daniel made sure that my car would be ready and he did! Greatest customer service ever! Thank you Daniel and Hyundai San Bruno! More

I had a great experience there with Tommy, Luis, and George. When I first started looking for a car, Tommy took me on a test drive in the Kona. He knew I was just getting started in the car buying proce George. When I first started looking for a car, Tommy took me on a test drive in the Kona. He knew I was just getting started in the car buying process, so there was no "high pressure" to buy anything that day, unlike my experience with other dealerships. This is what made me feel comfortable in going back and completing my purchase with him. I would highly recommend this dealership to anyone! More

Came in during a holiday weekend and they were busy, but Will helped us patiently and answered all our questions during a test drive. Will helped us patiently and answered all our questions during a test drive. More

helpful staff. the mechanic team could be more through in their inspection notes. the woman helping me was apologetic on their behalf b/c they didn’t take good note the mechanic team could be more through in their inspection notes. the woman helping me was apologetic on their behalf b/c they didn’t take good notes on tire thread and she had to page them a few times to get specifics More