I purchased a new 2019 vehicle this past Saturday, 3/9/2019. I was assured by the salesperson that the new owner of the franchise was a stickler for great customer service. Well I know now that there was no truth in that statement. While deciding to purchase the Kona that I was looking at, I was assured by the salesperson that 90 days of XM came with the vehicle purchase free of charge. I was also assured that if there were any problems at all after the purchase, I could call the salesperson on their cell phone number on his business card. What a joke. While driving home with the vehicle, I put the radio on and was looking for XmM...I find no XM. So Monday I call the salesperson (by the way, it was a google voice #, not a cell phone #). I explained my issue and he tells me "oh, the car isn't equipped with XM, you would have to bye a device"...what, are you kidding me? I asked him why he didn't tell me that before I purchased the car. If I had known, I never would have purchased the vehicle. I then ask him for the sales managers name which he provides me. I call all day long, speaking with several different people in order to get resolution. "Oh we'll have someone call you right back" they say...no call back. I get a call around 8:45 from a "Tony"..I call him back, he isn't there. Then I notice that the salesperson did not return my license plates from the car I traded so I go on their website chat. All they do is send me the hours of the operation and say "thank you for being a customer". I haven't driven the car more than 50 miles and I am already fed up with this place. Wishing that the former owners were back. I always received excellent service from them. This is poor customer relations.