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Hyundai of Wesley Chapel

Wesley Chapel, FL

Overview
Employees
Reviews
Vehicles
4.5
3,247 Reviews
Hyundai of Wesley Chapel Welcome to the Hyundai of Wesley Chapel website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Hyundai car, truck, or SUV you will find it here. We have helped many customers in or near Wesley Chapel, Tampa, Citrus Park, Carrollwood and New Tampa find the Hyundai of their dreams! We know that prospective customers are extremely well educated when researching their next vehicle. Hyundai of Wesley Chapel has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle. As a premier Florida Hyundai dealer, we have a huge selection of new and used vehicles from which to choose. Hyundai of Wesley Chapel online and offline customers enjoy vehicle specials every day. We offer Hyundai service & parts, an online inventory, and outstanding financing options, making Hyundai of Wesley Chapel a preferred dealer serving Wesley Chapel, Tampa, Citrus Park, Carrollwood and New Tampa area Hyundai buyers. Ready to set up a test drive? Visit our Tampa area Hyundai dealership in Wesley Chapel, FL today!
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27000 Wesley Chapel Boulevard

Wesley Chapel, FL

33544

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Showing 3,247 reviews

February 13, 2025

Jasmine did an excellent job coordinating the servicing of my car. The wait time was well within my expectations. More

by YANKEEMAN6541
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
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Feb 14, 2025 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

February 13, 2025

They were professional. Did the job in the allotted time and explain everything to me. More

by Alic.brit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
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Feb 14, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

February 13, 2025

Good service. Quick and address all my issues.. Marvin has excellent customer service and is very knowledgeable. More

by DSANTOSWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Arita
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Feb 14, 2025 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

February 13, 2025

If I could give 0 stars I would. I don't know who Mark Salerno is. Never met him or spoke to him and not sure why he is indicated on this survey. I worked with some named Marvin and More

by MGUESS33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin, Jose, Mark Salerno
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Feb 14, 2025 -

Hyundai of Wesley Chapel responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sincerely, Jose Gesmondi Service Manager

Feb 16, 2025 -

Hyundai of Wesley Chapel responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sincerely, Jose Gesmondi Service Manager

February 13, 2025

Jasmine the best person I have dealt with @ this dealership. Most certainly deserves acknowledgment. As far as the dealership - am no longer satisfied with it whatsoever. More

by ERSWEETY01
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Prieto, Fabio Castellon, Tom Caruso, Jasmine Yarwood
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Feb 14, 2025 -

Hyundai of Wesley Chapel responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Jose Gesmondi Service Manager

Feb 16, 2025 -

Hyundai of Wesley Chapel responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Jose Gesmondi Service Manager

February 12, 2025

Just had service and everything went great. Used to have a lot of issues with service at this dealership but it appears to have improved. More

by lji05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
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Feb 12, 2025 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

February 12, 2025

The dealership sold me a car with a bad alternator. Justin had my vehicle 3 days and told me all systems were fine. I took my car to a Nissan dealership up the street. They kept my car overnight and d More

by JAIMAL.SHELTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew YEE, John Guzman, Fabio Castellon, Justin Worrell
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Feb 13, 2025 -

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying experience, Jaimal. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

Feb 13, 2025 -

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying experience, Jaimal. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

Feb 13, 2025 -

JAIMAL.SHELTON responded

I am not sure what you can do. You can call me at 618-593-2332 and I will give you the courtesy of discussion. But I really don’t think I should and here is why. 1. When the car started having problems on the SECOND day that I had it, your general manager Matthew Yee avoided a number of my calls. He only responded because I kept calling. 2. Justin had my car for 3 days as a professional technician, and did not think of checking the alternator. Despite me pointing out to Fabio that this was a possible root cause. 3. After Justins alleged diagnostic, he wrote me off. 4. After paying a $1200 repair for a vehicle that I just drove off the lot, I called Fabio. On the first attempt He HUNG UP ON ME. On the next call, he told me in a stern voice that he would call me back and never did. 5. You technician, Justin, put 40 psi into the tires of a vehicle whose recommended psi is 33. Thus making me susceptible to an accident. It is safe to go iver the recommended psi by 10 percent according to industry standard. He had no regard for my life. 6. After not hearing from Fabio, I sent Matthew and him email recapping what happened, informing them of my out of pocket, and informing them that they had 3 days to respond. And this is why I havent responded, because your staff blew me off and did not respond to me. I had to pay $1200 dollars that I had nit planned on paying, it put me in a financial bund and your managers did nit give not a fuck!! It took me a while to save that money! I visited several dealerships before I visited yours! I could have gone anywhere to buy a vehicle. But I chise to spend my money there because I got the vibe that your fellow staff was professional and were not out to take advantage of me. Yet this is what they did. I understand buying a car as is. But I dont think that means taking on a vehicle that has mechanical problems off the lot, at least from a dealership. If that is the case you guys might as well have tried to sell the vehicle to me less the tires. The proper inspections were not performed on that vehicle prior to making it available for sale. I frel this was known and your dealership toop my money nonetheless. You can call me at 618-593-2332. I will discuss with you. But honestly! I dont see why I shoukd not keep pumping out my experience to consumers and making arrangements to not only recover the monies that were paid to fix the vehicle, but also pursuing punitive damages for the disrespect, the disregard, and the inconveniences. I look forward to your call

Feb 16, 2025 -

JAIMAL.SHELTON responded

On a different review I made the point if when customers have negative experiences, the dealership reps respond in a way that creates a manipulative perception of them caring and wanting to make things better. This is nothing but a trick to lure you into their showroom so that they can have the opportunity to convince you as a customer to buy their cars. This is despite the fact that they treat other customers like shit! Jose Gesmondi, a service manager from Hyundai, reached out and asked about contacting me and remedying the problem. I privately posted my phone number for him to call. To this day he hasnt called. So again, be very cautious about buying for the Hyundai dealership of Wesley Chapel. Matter if fact, be cautious about buying from any Hyundai dealership. They have a tendency to sell cars that have mechanical issues, duck phone calls after the sale, and then follow up on negative reviews as if they actually care. I refuse to visit their dealerships to even get a free bottle of water.

Feb 17, 2025 -

Hyundai of Wesley Chapel responded

Mr. Shelton, Thank you for taking my call earlier today. Just to confirm our conversation, we have agreed to assist you financially with the repair cost even though you and I both agreed that the vehicle you purchased was sold "As Is" and had no warranty. The car started and ran normally prior to the sale including during the used car inspection process where we performed normal maintenance, replace 4 tires, and wiper blades. You stated that you declined our offer of a $500.00 credit towards future service or repairs at our shop or if you prefer, $350.00 sent to you to help offset some of you repair costs at Nissan. If you change your mind, please let me know. This offer will be honored for 30 days. Tom Swedberg (813) 382-3344 (cell)

February 11, 2025

I always have a great experience at Hyundai of Wesley Chapel. Jose & AJ are outstanding and are always making sure I'm taken care of. Thank you. More

by kkevin741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, service manager , Arthur "AJ" Wilson
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Feb 11, 2025 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that AJ and Jose met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

February 11, 2025

I’ve been this dealership twice for included oil changes and tire rotations for the first 3 years. 1st visit. Alleged that all maintenance checks were done, but air pressure in all tires was between 28 More

by taychandler
Workmanship
Recommend Dealer
No
Employees Worked With
Arthur "AJ" Wilson
Report | Print
Feb 13, 2025 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely, Jose Gesmondi Service Manager

Feb 13, 2025 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely, Jose Gesmondi Service Manager

February 11, 2025

This was an excellent service i appreciate the care taken with my vehicle nice work aj More

by chieftonto352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson, Devon Thomas
Report | Print
Feb 11, 2025 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

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