Hyundai of Wesley Chapel

The service department was great. They helped me with the battery issue and with the coolant issue. They kept me informed of the progress along the way. The service manager stepped i They helped me with the battery issue and with the coolant issue. They kept me informed of the progress along the way. The service manager stepped in and ensured the problem was resolved. More

We have had excellent service until this last visit! !! I am so excited to know that my Elantra can now be fixed!!! My husband made an appointment with Wesley Chapel Hyundai for 6/14 @ 1:00 pm. Upon a !! I am so excited to know that my Elantra can now be fixed!!! My husband made an appointment with Wesley Chapel Hyundai for 6/14 @ 1:00 pm. Upon arrival we were informed that they did not have the needed part for our model and that they would call us when it comes in. We were told that it would take about one week. We made an appointment. I would have expected a notification that the part was not available instead of a reminder of the appointment. It would have saved my time and twenty miles out of my way!!! We were not the only ones to be turned away. . Your call center needs better communication with the parts department! The gentleman who waited on us was very nice and he was professional. More

Jasmine was outstanding. She is very helpful and made one feel very comfortable. I would ask for her in a heartbeat whenever I need to go there. Jasmine thanks for all your h She is very helpful and made one feel very comfortable. I would ask for her in a heartbeat whenever I need to go there. Jasmine thanks for all your help and support. She’s a definite keeper do not let her go. More

Never got a return call from Nico. Replacement of backup camera is very pricey considering the part. Replacement of backup camera is very pricey considering the part. More

The sales Rep Nicole was very nice. We had to wait a long time but Nicole made sure we had water and kept us inform when we were next to see the finance manager. I would give her 5 star We had to wait a long time but Nicole made sure we had water and kept us inform when we were next to see the finance manager. I would give her 5 stars. More

Service was great. My only issue is that my car was ready 20-30 minutes before I got up and asked for my car. I saw the service tech put my keys and paperwork on the de My only issue is that my car was ready 20-30 minutes before I got up and asked for my car. I saw the service tech put my keys and paperwork on the desk. I waited and waited and finally went up to the big service desk and ask someone to check me out. More

The overall experience was good, our salesman was very helpful . The selection available was goods helpful . The selection available was goods More

He was very kind and invested in what i was looking for. He took his time and never rushed us. He took his time and never rushed us. More

Had an appointment for an oil change and recall repair. When first greeted was told 1 hour to 1 1/2. After 2 hours of waiting I asked the service writer and he told me he was just about to go check?? Then When first greeted was told 1 hour to 1 1/2. After 2 hours of waiting I asked the service writer and he told me he was just about to go check?? Then he told me they were getting the recall part to put on. 2 hrs and 40 min later the oil change was done but they did not have the part for the recall????? As a FYI we have been in 3 times for this recall and it's still not completed. Your dealership has the worse service department I have every had to use. And I have to go back again for the recall? How would you feel? More

Olivier and the sales mgr were outstanding help us out to the max glad things worked out thank you guys for every thing. Palisade is great the max glad things worked out thank you guys for every thing. Palisade is great More