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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,449 Reviews

1,449 Reviews of Hyundai of Wesley Chapel - Service Center

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March 05, 2024

Jasmine was able to get my car in to have an oil leak repaired. Was told I would have to leave my car and wait 3-5days until they could work it in! I was very pleased that Jasmine got it looked at and fi More

by MACOHEARN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Mar 05, 2024 -

Hyundai of Wesley Chapel responded

Hi Macohearn, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! Feel free to reach out to us if you need anything. Have a wonderful day.

March 03, 2024

Brianna was very attentive and helped me solve my problem. She took the time to call the adjuster and help me get the information I needed. She was very courteous and professional. More

by armandogil1
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Mar 03, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, Brianna, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

March 02, 2024

Vic was amazing and worked very hard to get me what I asked and wanted. Very friendly and personable. Thank you!! More

by snuzy24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wetherbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vik Katariya, Joel Rivera
Mar 02, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear that Vic and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

February 29, 2024

Justin Worrell is my guy period. If not for him I probably wouldn't do business there More

by COMMENDABLE815
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Garcia
Feb 29, 2024 -

Hyundai of Wesley Chapel responded

Thank you for providing this feedback. Please don't hesitate to reach out if you have any questions or concerns. We appreciate your business and kind words for Justin, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

February 28, 2024

Very helpful when we showed up. Than took care of everything after Will be coming back More

by ddbrotzman1963
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Feb 28, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

February 28, 2024

This dealership was not as effective because they didn't replace the sim card in the radio. This caused me to return three times to get it right. There needs to be better quality control. More

by mattlex1999
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Rigsby
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Hyundai of Wesley Chapel responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Jose Gesmondi Service Manager

February 28, 2024

They listened to the issues I was having with my vehicle. They explained what they were going to do and the cost of it. More

by Frank
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joel Rivera, Joel Rivera
Feb 28, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share, Frank! We're happy that our team was able to provide you with the high-quality service. Please don't hesitate to reach out if there's anything additional we can do for you.

February 27, 2024

Over charged. Under delivered. Absolutely disappointing. After 2 visits and 3 attempts at repairs, still have same issues and I will not allow you to rob my family More

by martinrood454
Recommend Dealer
No
Employees Worked With
Jasmine Yarwood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Feb 28, 2024 -

Hyundai of Wesley Chapel responded

Martin, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sincerely, Jose Gesmondi Service Manager

February 26, 2024

I was down Florida visiting and was heading home to New Jersey and my car broke down on 75 and was towed there after hours. The next morning Anthony Rodriguez texted me that it would probably be two to thr More

by edj125
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Feb 26, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Anthony and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

February 26, 2024

I was greeted as I pulling into the dealership. I advised that I was here early for my appointment and Justin had called me to let me know that the part for my car had arrived. At that point Just g More

by WILSON33545
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Worrell
Feb 26, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

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