Hyundai of Wesley Chapel - Service Center

Very average experience at the dealership, but they did a very poor job of customer retention afterwords. It took over a month to get a second key FOB for my vehicle that was promised with my car. very poor job of customer retention afterwords. It took over a month to get a second key FOB for my vehicle that was promised with my car. More

Better than I expected to be honest, also a little bit more pricey than what I was expecting, but who expects to have to have service done on their car more pricey than what I was expecting, but who expects to have to have service done on their car More

Saleena made me feel like a valued customer. Her explanation in detail and even willingness to pull up a video to explain further was really appreciated. From the moment I exited my car until I Her explanation in detail and even willingness to pull up a video to explain further was really appreciated. From the moment I exited my car until I received my keys when it was time to leave I feel she kept me informed every step of the way. Because of Saleena, I will return Wesley Chapel Hyundai. My experience with her was a 10/10. More

I had AJ not Mark. AJ has been there awhile and knows his customer service well. AJ has been there awhile and knows his customer service well. More

Efficient, but not necessarily personable. Wish there was some attention to detail, like's vacuum the floor mats, remove the service number from rear view mirror, etc. Wish there was some attention to detail, like's vacuum the floor mats, remove the service number from rear view mirror, etc. More

Since I first stepped in to help a friend drop off a car everyone at Wesley chapel hyundai have been amazing. Im always greeted when I go there. everyone at Wesley chapel hyundai have been amazing. Im always greeted when I go there. More

Waiting time very reasonable. Customer service is very professional and job well done and was well explained. Customer service is very professional and job well done and was well explained. More

I am not happy with the service. My appointment was on a Saturday and they told me they would not work on the car until Monday. So I decided to leave it Monday early in the morning. My appointment was on a Saturday and they told me they would not work on the car until Monday. So I decided to leave it Monday early in the morning. On Monday afternoon almost the end of the day, I got an update. I decided to go in person to see what was happening. After that, I decided to fix the car issue—left the car overnight. I called and texted twice the day after and didn’t get an update. No communication at all. On Wednesday, I called again and no one responded. Finally, they called back and ended up telling me that what they fixed was not the problem of the car, which they told me at first that was it. I understand things like that can happen, but doing your job of looking at the whole system at first and telling me about, it would’ve been better on my end. That excuse of fixing one thing at a time is not acceptable. I felt I wasn’t taken care of and the lack of communication was most of it. It felt like a rip-off. More

Very pleased, efficient, nice area too wait in. Marvin was great , only thing missing was a car wash. Marvin was great , only thing missing was a car wash. More