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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,442 Reviews

1,442 Reviews of Hyundai of Wesley Chapel - Service Center

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November 19, 2023

My car came back exactly as it was before service. Exhaust pipe still makes the same noise as before, air conditioner still has the same strong smell and they returned it with so much dust, didn’t eve More

by Jocilene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know how attend me
Nov 20, 2023 -

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Jocilene, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

November 19, 2023

Anthony made my visit to Hyundai very easy and relaxed. He explained everything the techs found and was most important to be done and could wait a little while. He never made me feel stressed or bad for ch More

by DWHITEMICE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for Anthony and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

November 19, 2023

Waited while one service tech he would be with me shortly. Kristen came in and asked if I was being helped which I said no. She took me right away. More

by LIFIREFIG2
Recommend Dealer
Yes
Employees Worked With
Kristen
Nov 20, 2023 -

Hyundai of Wesley Chapel responded

Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Sincerely, Jose Gesmondi Service Manager

November 19, 2023

Antonio is great he is very very good ay what he is doing Dealership is great More

by 3689gsk
Recommend Dealer
Yes
Employees Worked With
Antonio Brown, Antonio Brown
Nov 20, 2023 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad Antonio was able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

November 19, 2023

It was fast and friendly The service advisors were friendly and the service was completed quickly. More

by mdickens1675
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Nov 20, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

November 19, 2023

Anthony is great but the prices for an oil change and tire rotation is ridiculous. $59.00 for a tire rotation. And $69.00 for an oil change. More

by JKSCHIAVONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Sincerely, Jose Gesmondi Service Manager

November 19, 2023

I went to get and oil change and they checkex other thinhsdone but I need more work done. More

by MOZAR36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Sincerely, Jose Gesmondi Service Manager

November 18, 2023

A safety recall that was an hour service was 3 hours. Antonio texted me when I got there but never responded to 2 texts I sent to him while there. My car was brought to me in the rain, my door was held o More

by AHODGSON226
Recommend Dealer
No
Employees Worked With
Antonio Brown, Antonio Brown
Nov 20, 2023 -

Hyundai of Wesley Chapel responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Jose Gesmondi Service Manager

November 18, 2023

Got my repairs done the same when originally it was gonna take 24-72 hours. Got my repairs done the same day when originally it was gonna take 24-72 hours. More

by ANTOINEROB000
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Nov 18, 2023 -

ANTOINEROB000 responded

Got my repairs done the same day when originally it was gonna take 24-72 hours settling my transportation concerns. Applied my warranty that wasn't applied to the original quote saving me over $800 which resolved my financial frustrations. She was happy to be providing exceptional customer experience and radiated positivity.

Nov 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

November 18, 2023

Hard to reach service online or by phone. No documentation recalls were done/repaired. Only “addressed.” Sold my Hyundai because couldn’t park in garage. Afraid my house would burn down. More

by CHARRISON21680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lamar Browne
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