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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,456 Reviews
Call Service Center (813) 279-7400

1,456 Reviews of Hyundai of Wesley Chapel - Service Center

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November 19, 2023

I went to get and oil change and they checkex other thinhsdone but I need more work done. More

by MOZAR36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Sincerely, Jose Gesmondi Service Manager

November 18, 2023

A safety recall that was an hour service was 3 hours. Antonio texted me when I got there but never responded to 2 texts I sent to him while there. My car was brought to me in the rain, my door was held o More

by AHODGSON226
Recommend Dealer
No
Employees Worked With
Antonio Brown, Antonio Brown
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Nov 20, 2023 -

Hyundai of Wesley Chapel responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Jose Gesmondi Service Manager

November 18, 2023

Got my repairs done the same when originally it was gonna take 24-72 hours. Got my repairs done the same day when originally it was gonna take 24-72 hours. More

by ANTOINEROB000
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
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Nov 18, 2023 -

ANTOINEROB000 responded

Got my repairs done the same day when originally it was gonna take 24-72 hours settling my transportation concerns. Applied my warranty that wasn't applied to the original quote saving me over $800 which resolved my financial frustrations. She was happy to be providing exceptional customer experience and radiated positivity.

Nov 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

November 18, 2023

Hard to reach service online or by phone. No documentation recalls were done/repaired. Only “addressed.” Sold my Hyundai because couldn’t park in garage. Afraid my house would burn down. More

by CHARRISON21680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lamar Browne
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November 17, 2023

I think they're great - was just a long wait while getting my oil changed More

by karendehaas
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Report | Print
Nov 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you for the review of our service department! We look forward to sharing your compliments with them, Karen, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

November 17, 2023

My service advisor she great and cares about my car and time and made me as comfortable as possible More

by conditions44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saleena crespo six stars
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Nov 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

November 17, 2023

From start to finish this was easy and fast. Selena was super sweet and all in all I am totally pleased with my day. Happy Thanksgiving Pam Marsh More

by greenidlady53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Battinell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Selena
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Nov 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel, we look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

November 16, 2023

Great experience with Saleena. She was nice, courteous, and professional. Everything was explained to me, I had a great experience. Will definitely be coming back for service for More

by cynmar621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saleena
Report | Print
Nov 16, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

November 16, 2023

Prompt and courteous service, remodel of facility looks great. Always a comfortable and friendly atmosphere. More

by BUSYPEGGY14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine 5 star
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Nov 16, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

November 16, 2023

Brianna was very helpful and knowledgeable about what I readly needed to complete service on my car. More

by WILSON5CH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brianna and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

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