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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,686 Reviews
Call Service Center (813) 279-7400

1,686 Reviews of Hyundai of Wesley Chapel - Service Center

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February 12, 2024

Got charged for services that never were done Requested for services and was told thing were done when it was not actually done. More

by CHADOO01
Recommend Dealer
No
Employees Worked With
Joel Rivera, Joel Rivera
Report | Print
Feb 15, 2024 -

Hyundai of Wesley Chapel responded

Chad, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sincerely, Jose Gesmondi Service Manager

February 11, 2024

Good communication Jasmine was very friendly. Timely with the service being completed. Jasmine communicated along the way. More

by JMETZLER4182
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
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Feb 11, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad Jasmine was able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

February 11, 2024

Don't know who Brianna is, but Joel was my service advisor and hi was good. More

by RELISTER
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
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Feb 11, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

February 11, 2024

They were very friendly, cooperative, informative, helpful, and enjoyed to work with. They knew there work really well, planned quickly and finished it in a remarkable time. More

by TRUBELMTT
Recommend Dealer
Yes
Employees Worked With
Joel Rivera, Joel Rivera
Report | Print
Feb 11, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

February 11, 2024

Jasmine was awesome also I did not have an appointment, I had an emergency to get my tires off and all the employees went above and beyond to help me More

by JACKHAWAIILOA
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Report | Print
Feb 11, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, Jack, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

February 10, 2024

Very professional and I am very happy with the service I was provided Comfortable waiting room atmosphere. More

by MTRESHNIK
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
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Feb 10, 2024 -

Hyundai of Wesley Chapel responded

Hi Mtreshnik, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!

February 10, 2024

Amy Bigsby was so attentive and efficient, she made sure my car got serviced in a timely manner. I really appreciate her service and the rest of the team. More

by elvissbalbuena
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Report | Print
Feb 10, 2024 -

Hyundai of Wesley Chapel responded

Hi there, we're so glad you enjoyed working with Amy! We will be sure to share your kind words with her! Feel free to reach out to us if you need anything. Have a wonderful day.

February 10, 2024

Efficient, friendly The place was clean, everyone was personable and service was done very timely. More

by JNELSON797
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Rigsby
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Feb 10, 2024 -

Hyundai of Wesley Chapel responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 09, 2024

The employees are always quick to greet me when I pull in for service to my car. And the waiting area is very comfortable so my wait didn't feel horrible like at some other places. More

by KARENTAUB
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Report | Print
Feb 09, 2024 -

Hyundai of Wesley Chapel responded

Thank you, Karen, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

February 08, 2024

When you call no one answers. When you leave a message they don't call you back. When you walk in to service they ignore you. More

by HEATHERFREIDIN
Recommend Dealer
No
Employees Worked With
Brianna Hacker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Report | Print
Feb 10, 2024 -

Hyundai of Wesley Chapel responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Jose Gesmondi Service Manager

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