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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,686 Reviews

1,686 Reviews of Hyundai of Wesley Chapel - Service Center

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February 08, 2024

Amy was very helpful and communicated throughout the process. She also was very friendly and very hard working! She was detailing cars taking care of if customers and doing it all it seems. Outworking e More

by CHARITYH20S
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Rigsby
Feb 09, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Amy here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

February 08, 2024

Very quick and professional with very knowledgeable technician who took the time to locate the part I needed and replaced it ASAP! More

by Lion815
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Feb 08, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

February 08, 2024

Always a pleasure dealing with AJ Wilson Greater us with a smile, was polite. Work was finished in the time frame that I was told. No problems. More

by RAHWAY65
Recommend Dealer
Yes
Employees Worked With
AJ Wilson??
Feb 07, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with AJ and our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

February 07, 2024

Everyone was very kind and happy to serve me. I have no complaints with any of the employees that I talked with More

by krisnturner
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Feb 07, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Anthony and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

February 07, 2024

Jasmine did all she could, but technician refused to adjust tailgate so that it would be flush with back of truck . Said there was nothing wrong with the latches, they lined up perfectly. If tailgate wa More

by lilien19
Recommend Dealer
No
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Feb 07, 2024 -

Hyundai of Wesley Chapel responded

Lilien, Thank you for this feedback. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Jose Gesmondi Service Manager

February 06, 2024

I left my car for 6 hours for an oil change and tire rotation at dealership. Never heard anything, I was about an hour away to pick up. Called sent to Anthony's voicemail and left a message I was on my More

by RCOURSON
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Feb 07, 2024 -

Hyundai of Wesley Chapel responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, Jose Gesmondi Service Manager

February 06, 2024

He was very good letting me know the status of my Tucson. A part had to be ordered and he texted me to let me know it was in. The repair was done in a timely manner. Very happy with Anthony and Hyundai of WC More

by Rgar18
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Feb 06, 2024 -

Hyundai of Wesley Chapel responded

It's great to hear that Anthony and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

February 06, 2024

The staff was great, but I feel that the sales pitch they were given could have been clearer. Before making the purchase, I was told "free oil and filter changes for 3 years". However, when I called about t More

by Jim Fox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Hyundai of Wesley Chapel responded

Thank you for this feedback, Jim. We're sorry to hear that you weren't fully satisfied with your recent experience and we'd like to learn more. Please don't hesitate to reach out to us directly if you would be willing to discuss this issue in more detail. We appreciate your business and would like to see if there is anything we can do to turn this around for you. Sincerely, Jose Gesmondi Service Manager

February 06, 2024

We have met Anthony here a this location and always feel happy because he talks to us and let us know what are our options. He is very easy to work with and even if it's a drive for us we still do it!!! More

by Lmrmattk904
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rodriguez
Feb 06, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. Anthony and our team appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

February 06, 2024

I had some bad experiences with this dealership and started going to a different one. Amy renewed my faith in Wesley Chapel Hyundai. She was very attentive and courteous and she found the problem and r More

by Tbrink6919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

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