Hyundai of Wesley Chapel - Service Center

Very frustrating experience. It appears to be a lack of help and department structure, or poor management and processes. There are technical tools to communicate with customers b It appears to be a lack of help and department structure, or poor management and processes. There are technical tools to communicate with customers but if no one responds all it does is create more work for the tech. I couldn’t get any information on what time my vehicle would be done so I could arrange pick up. No one answers the phone or text messages through your system. The service department appears very unorganized. The service techs seem frustrated trying to do the best thing. My appointment was at 7:00a with no communication and I was one of the last to pick my car up at end of day. More

The people are friendly. But we have taken in our vehicle several times for the same issue and still no resolve. They also didn’t refill the wiper fluid. It’s the little thin But we have taken in our vehicle several times for the same issue and still no resolve. They also didn’t refill the wiper fluid. It’s the little things. More

Olivier assisted us in the purchase of our 2024 Hyundai Tucson. He was very helpful and informative as we considered the purchase on 11/24/24. The reason for 4 stars for the dealership instead of 5 is be Tucson. He was very helpful and informative as we considered the purchase on 11/24/24. The reason for 4 stars for the dealership instead of 5 is because of the length of time it takes to complete any transaction. It took about 4 hours to complete the sale and about 2 and 1/2 of that was following our decision to purchase. It is not only on vehicle purchases that it takes too long, but also on routine services such as an oil change. It took two hours to complete a scheduled oil change on our 2023 Santa Fe on 01/06/25, which led to a breakdown on the entrance ramp to I75 from Bruce B Downs Blvd when my wife was on her way to work on Wednesday, 2 days later. Apparently, a seal was broken when changing the oil filter which led to the loss of all of the oil. The car had to be towed to Hyundai and repaired. The Hyundai vehicles are very good and reliable overall. I have purchased a number of vehicles from this dealership and would recommend it overall, but would like to see improvement in the time required to complete repairs, particularly in the routine maintenance. More

Awesome job taking care of me 30 mins before closing time to fix my tire to fix my tire More

Very nice dealer ship. The location is perfect and they are very friendly . They answer all my questions. Very knowledgeable The location is perfect and they are very friendly . They answer all my questions. Very knowledgeable More

Thank you! Excellent customer service, I will continue to book my service with this dealer Excellent customer service, I will continue to book my service with this dealer More

Clean facility and friendly staff. Work was done to our Satisfaction . We would buy here again. Work was done to our Satisfaction . We would buy here again. More

If it wasnt for Anthony & the generosity & compassion of Hyundai Wesley Chapel, I would’ve not got thru this challenging time. TYSM ⭐️⭐️⭐️⭐️⭐️ Hyundai Wesley Chapel, I would’ve not got thru this challenging time. TYSM ⭐️⭐️⭐️⭐️⭐️ More

Nicole sold me a new 2024 Venue. She was terrific. Best salesperson I have ever worked with. She was terrific. Best salesperson I have ever worked with. More

I’ve been bringing my car to this dealership for a while now, and I’ve noticed how much they’ve improved over time. So far, they haven’t missed the mark when it comes to service. One thing I really apprecia now, and I’ve noticed how much they’ve improved over time. So far, they haven’t missed the mark when it comes to service. One thing I really appreciate is their attention to customer convenience—if they anticipate a longer wait, they arrange a ride for me, which makes the whole process much smoother. Their commitment to customer satisfaction has definitely earned my trust! More