Hyundai of Wesley Chapel - Service Center

First let me say I was a walk-in, when I walked in a very funny service employee immediately greeted me and requested I walk I. And someone would help. Not one person at the disks acknowledged me. One gent funny service employee immediately greeted me and requested I walk I. And someone would help. Not one person at the disks acknowledged me. One gentleman was with a customer, one on his phone and the other I’m not sure but I did not see a customer I walked up to one desk and ask for help and he said hold on and someone would be with me…nothing. I walked up to Jazmines desk and she said she would finish her order and be right with me, her co-worker was still on his phone. I believe my car was ready early morning it I had to call several times to get a status….the portal was not refreshed to ready. It was almost 530 by the time I got an answer. The gentleman seem to rely on Jazmine to greet customers. More

Super friendly great fast service won’t go any where else!!!!only place I’ll go else!!!!only place I’ll go More

Nicholas avoided us and wouldn’t be upfront and honest about my car. Your cars are not reliable and do not last. We had a terrible experience and it took forever to get my car when it was time to pick it about my car. Your cars are not reliable and do not last. We had a terrible experience and it took forever to get my car when it was time to pick it up. We purchased a new engine elsewhere. Never again will we come back More

Car was not ready after 8 hours when I was told it would take 1.5 hours. Dropped car at 840am Came back after work at 615pm and had to wait until 7 to get my car. Saleena did not inform afternoon staff and take 1.5 hours. Dropped car at 840am Came back after work at 615pm and had to wait until 7 to get my car. Saleena did not inform afternoon staff and they were confused on the status of my car. More

Jasmine was courteous . .and knowledgeable.. i had to wait a while but it was busy .and knowledgeable.. i had to wait a while but it was busy More

Good customer service! Waiting room very comfortable. Restroom was really clean. Enjoyed the coffee and crackers. Waiting room very comfortable. Restroom was really clean. Enjoyed the coffee and crackers. More

Service was very good. The representative made sure i knew the status of my vehicle. The representative made sure i knew the status of my vehicle. More

Everyone was pleasant and professional. The only issue I had was it took 3 hours to have my oil changed and tires rotated. I think that’s too long when you have an appointment. The only issue I had was it took 3 hours to have my oil changed and tires rotated. I think that’s too long when you have an appointment. More

I wasn’t sure I was going to like my 2024 Hyundai Tucson, but I love it! And Hyundai of Wesley Chapel has done an excellent job of ensuring I continue to love it. My compliments and gratitude to Jasmine and but I love it! And Hyundai of Wesley Chapel has done an excellent job of ensuring I continue to love it. My compliments and gratitude to Jasmine and the entire service staff. More

Work was done well and explained very well. 3 hours for an oil change while I waited wasn’t the best though. 3 hours for an oil change while I waited wasn’t the best though. More