Would absolutely give this dealership zero stars if that was an option. I highly recommend you to avoid dealing with this place at all costs or it will cost YOU money in the end! They will lie and say whatever to get you to sign the papers and out the door. Worst mistake ever was purchasing a pre-owned vehicle from them in October 2016. A few days after buying the car I noticed the back passenger door handle was loose and the brakes would squeal every time the car was coming to a stop. Called them about both issues. About a week later the back passenger door handle flew off as I was opening it to put my newborn in the car. The dealership is an hour away from my home. They initially acted like they were not going to give me a rental car when they needed to keep the car for several days to fix the handle. When I told them I would need one because that car was my only means of transportation they eventually did provide me with one. They gave me a dusty and dirty CRV with hair all over it. Mind you I have a newborn so I was absolutely disgusted that I had to transport my baby in this car. I'll post pictures of the rental in another review. When I got my car back (a few weeks later because it's winter and I don't often put the window down from the passenger side) I noticed the window no longer goes down from the front passenger side control. They also told me that had nothing to do with anything they did while fixing the back door. I also was told at the time of sale that the sales man would get the spare key from the previous owner who just trader the car in days prior. I was told that the key would be mailed to me. Fast forward months later when I contacted the dealership regarding the key that was never received they said that it was not promised they would get the key. In fact, they totally lied about what was even said at the time of the deal. And per Joe one of the managers they even sell $100,000 cars with just one key. Well why would I even be thinking about a spare key months after the fact if one was not promised to me?! HORRIBLE costumer service!! And then to bring up the fact they gave me a "rental" while they did repairs on my car as if that was a favor and going out of their way to accommodate me?!?! I purchased a $35,000 car and the handle falls off the door weeks later.... Excuse me, yes you should accommodate me with a rental. Or are you just in the business of getting over on people??