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I-95 Nissan
Riviera Beach, FL
1,320 Reviews
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April 29, 2025
ZERO STARS! ! HORRIBLE CUSTOMER SERVICE BY THE SERVICE DEPARTMENT! A FIRST TIME EVER BEING TREATED THIS WAY! I WENT TO SEE RANDY AND I EXPLAINED I HAVE BOUGHT 2 O ! HORRIBLE CUSTOMER SERVICE BY THE SERVICE DEPARTMENT! A FIRST TIME EVER BEING TREATED THIS WAY! I WENT TO SEE RANDY AND I EXPLAINED I HAVE BOUGHT 2 OF MY NISSAN ROGUE'S HERE IN THE PAST- MY REASON FOR THE VISIT - I WAS HAVING AN ISSUE WITH MY KEY FOB, Subject: Formal Complaint Regarding Service Experience at West Palm Nissan To Whom It May Concern, I’m writing to express my extreme dissatisfaction with the service I received at West Palm Nissan, specifically from a service advisor named Randy. As a returning customer who has purchased two Nissan Rogues from your dealership in the past, I was shocked by the dismissive and unhelpful treatment I received. I came in with a simple concern regarding my key fob, which had a new battery I had installed myself. I asked Randy if he could check whether the battery was installed correctly or if it might be dead. He refused to even open the key fob unless I agreed to a $250 diagnostic fee, stating I would only be charged if the issue wasn’t related to the key fob. Frankly, I found this approach excessive and unnecessary for such a basic request. I asked three times if he could simply check the battery before jumping into a diagnostic fee, and he repeatedly refused. His tone changed the moment I said I couldn't pay the $250, and he dismissively told me he would send me on my way. To make matters worse, I asked about resetting the car’s system and was told that would also cost $250—despite the fact that a basic battery disconnect/reconnect often resolves minor electronic issues and takes just a few minutes. Out of frustration, I visited another dealership—not a Nissan dealer—and explained the same issue. Their service representative immediately opened my key fob, saw that the battery was loose, reinstalled it properly, and the key fob worked perfectly again. They did this free of charge, without hesitation, and with courtesy and professionalism. I was never their customer. The contrast in treatment was staggering. I am deeply disappointed that, as a past customer, I was treated with such disregard by your service department. The refusal to perform a basic check without first demanding a high diagnostic fee felt like a tactic to pressure me into unnecessary charges. As a result of this experience, I will never return to West Palm Nissan/95-Nissan, and I will make others aware of my experience so they can make informed decisions. I hope this feedback is taken seriously. No loyal customer should be treated this way. More
by fusa2457
Employees Worked With
RANDY
January 11, 2025
I worked with Stan Kirtley and he was very professional and thorough. He worked to get me the best deal. Highly recommend I-95 Nissian. I had a great experience. I also take my other vehicles here for serv and thorough. He worked to get me the best deal. Highly recommend I-95 Nissian. I had a great experience. I also take my other vehicles here for service and the service department is very honest. More
by Van
Employees Worked With
Stan Kirtley
January 11, 2025
I would recommend this company to anyone wanting an honest company! Stanley helped my elderly parents buy a vehicle and he was very honest and kind. We will buy here again! honest company! Stanley helped my elderly parents buy a vehicle and he was very honest and kind. We will buy here again! More
by Marissa
Employees Worked With
Stan kirtley
January 10, 2025
Came in to the store and was greeting by Stan and Hakeem. Got a car and it was very fair price!! Will be bringing my mom back to get her car when she is up for a new ride Hakeem. Got a car and it was very fair price!! Will be bringing my mom back to get her car when she is up for a new ride More
by Jr2108
Employees Worked With
Stan Kirtley, Ronnie White, Hakeem Morrison
January 08, 2025
Dealing with Bobby Brouse and manager Eddie Esquivel at i-95 Nissan was and still is a nightmare! They manipulated, lied, and misrepresented prices on lease agreement. They took my trade-in and never paid i-95 Nissan was and still is a nightmare! They manipulated, lied, and misrepresented prices on lease agreement. They took my trade-in and never paid me for it. These people should not be scamming the public. The owner doesn't seem to care employing scammers. Stay away from I-95 Nissan in Riviera Beach Florida. I'm an elderly disabled person and they took advantage of me. That's low and proves that they have no conscious or morals. More
by C21riba
Employees Worked With
Edward Esquivel and Bobby Brouse , Ronnie White
January 05, 2025
I stopped in to get the battery keys replaced. Phil and Matt very quickly and courteously took care of me. As I waited, even another young man from the service department approved to assist me. Th Phil and Matt very quickly and courteously took care of me. As I waited, even another young man from the service department approved to assist me. Thank you for an awesome experience today. More
by krrainey111
Employees Worked With
Matt and Phil
January 03, 2025
Great customer service and communication. The service was prompt and efficient. Overall, excellent experience. Thank you so much Matthew for helping be out today! The service was prompt and efficient. Overall, excellent experience. Thank you so much Matthew for helping be out today! More
by CAG08
Employees Worked With
Matthew Rosen
