I-95 Nissan

Jolenehaire responded

I think the generic canned response is indicative of someone who cares just enough to clock in but not enough to go above & beyond for their job. Being disingenuous with your responses just adds insult to injury. I would have rather no response than this copy paste generic response. It’s insulting. Not interested in doing business with you. Now should you feel inclined to really make this right & refund the bs $20 fee- that would actually mean something. My opinion right now is you are falsely advertising prices illegally and need to be reported to consumer affairs. I’m not interested in spending my time over $20 but I’m sure an attorney that feeds off class action lawsuits would love nothing more than to dive into this.

I-95 Nissan responded

To clarify, the shop fee you mentioned covers necessary costs such as the safe disposal of oil, use of specialized tools, and materials required to complete the service properly. This practice is standard across numerous certified dealerships and service centers to ensure compliance with environmental regulations and maintain quality standards. We understand that these fees can feel unexpected, and we will review how we communicate them to make sure they’re transparent before work begins. We respect your decision regarding future business, but we’d still like to make this right. If refunding the $20 fee would help restore some trust, please contact us directly at 561-537-5224, and we’ll process that promptly. Your feedback is invaluable, and we’ll use it to improve both our communication and customer experience moving forward.

I-95 Nissan responded

Thank you for your wonderful feedback! We’re thrilled to hear you had an excellent experience and that our team provided friendly, professional, and efficient service. Clear communication and timely delivery are priorities for us, and it’s great to know we met your expectations. We truly appreciate your recommendation and look forward to serving you again!

I-95 Nissan responded

¡Muchas gracias por su comentario! Nos alegra saber que nuestro equipo fue amable y que quedó satisfecho con el servicio. Su confianza es muy importante para nosotros, y esperamos seguir brindándole la misma calidad en futuras visitas. ¡Gracias por recomendarnos!

I-95 Nissan responded

Thank you for sharing your experience! We’re delighted to hear your car was completed quickly and met your expectations. We take pride in providing great service and maintaining a clean, comfortable dealership. We’re glad you enjoyed the updated waiting area and amenities. We look forward to serving you again!

I-95 Nissan responded

Thank you for your kind words! We’re thrilled to hear your car was completed quickly and that our service and facility met your expectations. We’re glad you enjoyed the clean dealership and updated waiting area. We look forward to serving you again soon!

I-95 Nissan responded

Thank you for your feedback! We’re glad to hear our team kept you informed throughout the process. Clear communication is a top priority for us, and we appreciate your trust. We look forward to serving you again!

I-95 Nissan responded

Thank you so much for your amazing review! We’re thrilled to hear that you enjoyed a spotless facility, stress-free financing, and a great selection of vehicles. Your kind words about Kylinn and Xavier mean a lot—our team works hard to provide exceptional service, and it’s wonderful to know they made your experience outstanding. We truly appreciate your recommendation and look forward to welcoming you back to I-95 Nissan!

I-95 Nissan responded

Thank you for sharing your experience! We’re delighted to hear that your service was prompt and efficient, and that our service representative kept you informed throughout the entire process. Clear communication and timely service are top priorities for us, and it’s great to know we delivered on both. We appreciate your feedback and look forward to assisting you again in the future!

I-95 Nissan responded

Thank you for your wonderful feedback! We’re thrilled to hear that our team was professional, speedy, and pleasant throughout your visit. It’s great to know the process was explained clearly and that the certified used car benefits came as a pleasant surprise. We truly appreciate your kind words and look forward to serving you again in the future!

I-95 Nissan responded

Thank you for sharing your feedback! We appreciate your patience during the tire delivery process. I’m glad to hear that you were kept updated and left satisfied with the service. Your comments help us continue improving, and we look forward to serving you again in the future!