I-95 Nissan

I am very,very happy with the quality service that I experienced at Napleton Nissan. Robert Alarcon was AWESOME!! The guys (Charlie and Malik) in finance was awesome as well. They all had great person experienced at Napleton Nissan. Robert Alarcon was AWESOME!! The guys (Charlie and Malik) in finance was awesome as well. They all had great personality and great customer service. I am really looking forward to coming back to the dealership for my future purchase, and I will highly recommend any and everyone that I know that is looking for a car to go to Napleton Kia. Thanks guys!!! I look forward to dealing with you again in the future. More

2nd Update: I just received my car back from Nissan. Eddie Barros, the Service Manager, did everything he promised during our first exchange. He completely exceeded my expectations in the areas of serv Eddie Barros, the Service Manager, did everything he promised during our first exchange. He completely exceeded my expectations in the areas of service and communication. I am glad that I had the opportunity to work with him, and hope that my experience will keep other people from having similar experiences. I will definitely recommend people to this service center after all that has happened, and I would encourage people in the future to use the appropriate forum when you feel things are not the way they should be. Thanks to Eddie and Napleton Nissan for correcting the problem, and thanks to Dealerreater.com for giving me a forum to have my issues addressed completely and properly!!! ********* Update: I was contacted by the Service manager of this facility earlier today about my experience. He expressed a desire to work with me on getting my car taken care of, and changing my opinion of the service center in general. Since I was raid to believe in giving someone a second chance I will take my car back to the service dept. tomorrow, 3/13. I plan to update this forum after tomorrows visit. ******** I made an appointment (my 2nd one, the first was just as bad but a different story) last week or so to service the A/C on my 2013 Leaf. the car only has 5900 miles on it, but the A/C blows only hot air. The person on the phone was nice enough and made the appointment for MArch 4th at 9:30 AM. I arrived few minutes early, told the service person what was wrong, and entered the waiting area. I was told I would receive a ride via the shuttle to my work, as I normally begin working at 9AM. 35 minutes later no one had showed up to take mo to work, so I asked the checkout person what the deal was. Around this time someone else came out of the service department looking for me. He took me back to the service area, and returned my keys to me. I thought the car was finished and I could leave, but instead this guy tells me that the have not and cannot even look at my car. there is currently no certified Leaf technician working at that location. My immediate question was why wasn't I told that when I made the appointment, of course his answer was he didn't know. My next question was couldn't (or wouldn't) they get a certified mechanic to come work on my car, or could they transport my car to another dealer to repair it?? The answer was simply no. I am completely left feeling that these people don't care about servicing any of their customers after the purchase, and essentially it is your problem once you drive off the lot. At this point I am still driving around in S. Fla with summer right around the corner and a car with no A/C. Sadly,this was a better experience than my first service appointment at this dealer, at least this visit didn't cost me anything. Again Id like to state for the record that my car is a lease, and has less than 6,000 miles on it. I would return this car and end the lease today if I could, solely based on the rotten service experiences. I can't imagine anyone expecting someone to actually buy something from this place, at least after what Ive seen. KD/WPB,FL More

This is the 2nd time I've bought a car with Robert Alarcon in two months. He has been fabulous, courteous and has given me the best possible deals. He did not talk down to me as a Chinese which others Alarcon in two months. He has been fabulous, courteous and has given me the best possible deals. He did not talk down to me as a Chinese which others did. I got the new Pathfinder in January and a Versa Note yesterday, I was happy with the deal and met a group of people who aim to please! More

Robert Aaron is a quality salesperson. In fact, he is the first salesman I have GENUINELY liked. He is friendly and there is no pressure. It took me three trips to decide on the car i wanted and never once d first salesman I have GENUINELY liked. He is friendly and there is no pressure. It took me three trips to decide on the car i wanted and never once did he become irate that I was not ready to make a decision on the spot. I closed the deal when I was ready and that made all the difference for me. More

Did not feel presured. Was able to take my time and decide. Michael was genuinely a nice person and very helpful. Would recommend this dealership to anyone buying a car. decide. Michael was genuinely a nice person and very helpful. Would recommend this dealership to anyone buying a car. More

This is the 2nd time I've leased a car with Steve Pearl. He has been fabulous, courteous and has given me the best possible deals. I just referred my nephew from a Honda dealership to meet with Steve Pearl. He has been fabulous, courteous and has given me the best possible deals. I just referred my nephew from a Honda dealership to meet with Steve. I've leased other vehicles from Napleton, but Steve has been the only salesperson that has taken the extra step to make the decisions effortless. I will continue to refer friends and family members to Steve Pearl. My next lease will be up next year and I plan on visiting Napleton Nissan. More

I contacted several Nissan dealerships in my area, a few closer to my home. Napaleton did not talk down to me as a woman which others did on the phone. We were paired with Yefim Koza a very personable sales closer to my home. Napaleton did not talk down to me as a woman which others did on the phone. We were paired with Yefim Koza a very personable salesperson. He was outgoing and energetic and made the buying experience a pleasure. My husband and I were greeted by other employees and the Finance manager, Sam was great as well. I got the new Pathfinder, I was happy with the deal and met a group of people who aim to please! More

The help I received from Steve & Sam was great. I drove home in my new car & am on my way to better credit. Thank you. drove home in my new car & am on my way to better credit. Thank you. More

My experience was superior mostly because the sales people treated my sister and me with respect and did not try to sell us something more than we wanted or different than we wanted. They were attentiv people treated my sister and me with respect and did not try to sell us something more than we wanted or different than we wanted. They were attentive to our needs and listened carefully and exceeded our expectations at negotiating fairly. More

Early on Friday morning November 22 my husband and I started our second day of car shopping. Stopping at Napleton Nissan in West Palm Beach Florida. A sales consultant Tim Mills approached us as we wer started our second day of car shopping. Stopping at Napleton Nissan in West Palm Beach Florida. A sales consultant Tim Mills approached us as we were scanning the lot for a new Nissan Altima. Tim was full of helpful information. It took no time at all for us to choose our style, color and options that suited our needs in a new car. The next step was to negotiate price which I have to say went very smoothly and we feel we got a great deal. Tim made our car shopping experience very enjoyable. I must also add that from the sales manager to the loan finance officer our overall experience was awesome. More