I-95 Nissan

I would like to mention that I was really happy with the services of Mr. David Ciporkin at Napleton Nissan in West Palm Beach. He is a very personnable, happy, smiling, courteous, I felt that I got a very services of Mr. David Ciporkin at Napleton Nissan in West Palm Beach. He is a very personnable, happy, smiling, courteous, I felt that I got a very honest diagnostic which usually I am very spectic. I was there twice in the last couple of months and he was the same on each occasion. The service waiting area is not what we would expect in "West Palm Beach" but is better than it was a couple of years ago. I hope Mr. Ciporkin will still be there on my next visits. More

I've had my car serviced at a few dealerships over the years but by far Napelton Nissin has been my best experiance. David in service was great. He took his time to explain everything to me and I found th years but by far Napelton Nissin has been my best experiance. David in service was great. He took his time to explain everything to me and I found the price very fair. The best part was that the service was quick which was great because I had a lot of holiday shopping to do. Napelton will be the only Nissan dealer servicing my car for now on. More

Wow, this dealer’s service center is amazing. I have had Wow, this dealer’s service center is amazing. I have had a better experience in this dealership's service center than any other in my life. I trust Wow, this dealer’s service center is amazing. I have had a better experience in this dealership's service center than any other in my life. I trust that they will do what is in my best interest; they are friendly, knowledgeable and professional. Management should be commended for their choice of employees. This dealership should be proud. Sincerely, Sandra Arvanitis More

This place is the embodiment of a stealership. We went there looking for a 2012 Altima Coupe. I was told on the phone that they had plenty in stock, large volume dealership, never undersold, the whole spi there looking for a 2012 Altima Coupe. I was told on the phone that they had plenty in stock, large volume dealership, never undersold, the whole spiel etc, and they were "very interested in my trade in" due to its "low mileage". First, they didn't have any of the cars advertised (scam #1). Second, every single car had a $1,995 "exterior package". When asked what this was, the sales person Tony told me "professional paint protection" or as informed customers know it as, 100% dealer profit/snake oil (scam #2). When asked to see the Altima Coupes, they said they only had two on the lot, both loaded in their own ways. After further prodding, Tony said, "oh, let me check in the back, we move vehicles around all the time." He takes me to the back. They had at least EIGHT Altima Coupes in the back. Yeah, those first two were "all you had." (Scam #3) The dealership itself was disorganized and unprofessional. Where most showrooms have cars on their sales floors, this place had little cubicle desks. And of course, these desks were not assigned to salesmen, so my wife and I were asked to get up and move several times. We even saw one sales person, I guess on his break, surfing Facebook and the internet at one of the desks, IN THE MIDDLE OF THE SALES FLOOR. I guess they have their priorities straight. While negotiating, Tony pulled all the usual ponzy schemes. "I'm new here, only been working 2 weeks." "I don't make money unless I sell you a car, lets make a deal." (Scam #4) That trade in they were so interested in? $5,000. $1,500 lower than the first dealership we went to. It took them over an hour to do a trade in evaluation that they said would take only 15 minutes. In the end, they wouldn't negotiate, wouldn't budge on pricing despite several quotes from other dealerships. I guess they don't want to sell cars, as evident from their sales board on their window which was barren. So basically, avoid Napleton Nissan like the plague, its a privately owned dealership with zero professionalism. More

I was due for a 60K service. When I walked in I told the I was due for a 60K service. When I walked in I told the service consultant (who I will never deal with again) that an additional lights came on. Aft I was due for a 60K service. When I walked in I told the service consultant (who I will never deal with again) that an additional lights came on. After leaving the dealership I received a call from the service consultant saying that the 2 sensors had gone bad and needed to be replaced. Also my bill had now tripled. Just before I was to head back to pick my car up I was talking to the service consultant on the phone and was told one of the sensors had to be ordered and should be there in 2-3 days. I then asked if any of these sensors are covered under my extended warranty or Nissans warranty and who do I need to talk to. I was told "that would be me, and no your not covered" The next day I called my extended warranty group to do a bit of research and to see if any of this would be covered. After talking with the representative they asked why the dealership never called for authorization. I replied "I don't know why" then they told me seeing that the dealership never called my claim would be denied. The 2-3 days passed and no calls from the dealership that the sensor is in and that I could bring my car in anytime. four more days passed and then I had a call from Melinda from Customer Service call me and ask how my experience was. I told her how things had unfolded and had no calls to let me know if the sensor was in and that I had called the extended warranty group and they denied me, and that every time I come into the dealership it costs me a lot of money, and I'm on the verge of never dealing with them again, and that my experience was not a good one at all. Melinda quickly tried to do damage control by saying that she didn't even see and warranties or extended warranty. I told her on a previous occasion I had another part go bad and asked if my extended warranty covered it and that I'm sure that it was in their system. Melinda asked if I could come in as soon as possible to try and get this resolved, and that she had booked me in with one of their senior service consultants David, which I was more than happy to. The next day when I got to Napleton I was greeted by David Ciporkin and was told that I have no extended warranty showing and that my Nissan warranty had expired. When he went to show me where they look for the Nissan warranty there was a quick "Oh you have a gold preference warranty". All of a sudden things changed very rapidly, we started going over my bill and looking to see if I was covered (which I was) and that this never should of happened. As we continued talking I also told him that every time I come here it costs me money and it keep it serviced regularly. He then looked back at all my service records and discovered that I had been charged to oil changes and tire rotations which was part of my warranty and that the other service consultants should of pick up on that. David was very apologetic and embarrassed of what had/has been happening to me considering I had covered myself in every direction. As we were talking Melinda waked by and David introduced me to here and told her that there had been some serious mistakes on their behalf, I was told that the service consultant who I first dealt with was new and still training. I said that I understand that everyone has to start somewhere. As I explained to Melinda the problem I had is how I was shutdown immediately with no explanation and it seemed to me there was no research done on their end. David then showed Melinda in about 30 seconds in the system it was and that the service consultant I originally dealt with had cost me a lot of money. At the end of things we had things going in the right direction and had my car booked in to have the other sensor installed. Over the next couple days David called me to let me know what he had been working on to try and get things rectified. When I brought my car in David gave me the lasted update of how things stand and how much would be refunded and credited back to me, I told him that from now on he will be the only person I ever deal with at Napleton because of all the screw ups that had happened lately and in the past. I left there feeling better but still wondering how things had fallen through the cracks. The only reason that I gave high marks in the grading section was because of David Ciporkin. Otherwise I'm not sure if there is a way to grade things. More

Had it not been for the unparalleled service extended by Carlos Silvio and David Ciporkin I would be beyond frustration and want to sell my vehicle and NEVER consider owning a Nissan in the future! I had a Carlos Silvio and David Ciporkin I would be beyond frustration and want to sell my vehicle and NEVER consider owning a Nissan in the future! I had a safety issue(horn) which Nissan (the manufacturer) refused to stand behind. I was directed to contact the manufacturer who gave me the run around and zero consideration. On the other hand, service at Napleton did everything in their power to ease the repair and my extreme frustration. It is imperative to have a properly functioning vehicle . . . even more so bringing my premature son home from the hospital. I can't say enough about the professionalism as well as the compassion of the men I worked with. Nissan (the manufacturer) could learn a few things from these gentlemen on PROPER customer service. Kudos to the team at Napleton. Thank you. More

A car was found for me within 2 minutes and a price within 15. Everything ran very smoothly, until I noticed the car I was about to purchase was damaged. The dealership handled the misfortune very prof within 15. Everything ran very smoothly, until I noticed the car I was about to purchase was damaged. The dealership handled the misfortune very professionally and still gave me a great deal on a different car. Although I was originally worried, I walked out of the dealership completely satisfied and positive I got the best deal on a 2012 Altima that I could get. In addition, everyone who was involved in the process was knowledgeable and full of kind words. More

DAVID WAS FRIENDLY AND HELPFUL ! HE IS A ASSET TO YOUR DAVID WAS FRIENDLY AND HELPFUL ! HE IS A ASSET TO YOUR COMPANY, I WAS VERY IMPRESSED WITH HIS HONESTY AND QUICK SERVICE TO FIX MY VEHICLE. DAVID WAS FRIENDLY AND HELPFUL ! HE IS A ASSET TO YOUR COMPANY, I WAS VERY IMPRESSED WITH HIS HONESTY AND QUICK SERVICE TO FIX MY VEHICLE. More

The gentlemen were very professional, informative, and courteous. They took the time to explain in details on questions and concerns that I had about my car. Outstanding Professionalism! courteous. They took the time to explain in details on questions and concerns that I had about my car. Outstanding Professionalism! More

Omg they gave me chest pains from the stress!! Three Omg they gave me chest pains from the stress!! Three weeks after purchasing the car the bank of my trade in called that my payment is going to be Omg they gave me chest pains from the stress!! Three weeks after purchasing the car the bank of my trade in called that my payment is going to be late if not made that day. I explained that the car was traded in three weeks ago and should have been paid off by now. I called Napleton and the ding dong answering the phone couldn't figure out who could help me. I got a voice mail, then another for two hours. I left messages, this was urgent! No one in three hours got on the phone. I had no time for this, I, had to get to work and needed to speak with someone Asap. I pleaded, I need to know if I have to go to the bank to make the payment myself. Now im getting stressed, I dont have time ford this, ive got to get to work. This particular bank is not close and if im going to schedule it in my day I need to know now. my credit score is almost 800, I have never been later ever and I wasnt going to let these scumbags affect it. I asked for Gm im sure he would want to know what kind of idiots work there and how poor their customer service is. Well they put me through to a confused man who was like wtf are you calling me? I started explaining and was cut off he said, I cant deal with this im in texas, speak to bill bailer heres his cell. Wow this is the GM! I called the cell and it said mailbox is full. I wanted to scream. Now im thinking these people cant afford to pay off my car! I finally must have touched someones heart and in the fourth hour got a customer service manager on the phone and she said shes not gonna lie, I guess the others must all be liars, she said noone is there to help and she does know that they wait for the bank to fund the new car before paying off the trade in. I can understand stand this but that doesn't take 3.5 weeks. She said she thinks checks went out yesterday but she won't know till tomorrow. So to wait till tomorrow dont do anything. Nothing was taken care of, I wanted them to write a check and send someone to pay it off. Now its officially late and hope I don't get screwed. I did start to feel better just talking with a person. Beware of this place I bet they are having money problems. I bought a car from maroone chevrolet in delray the same week, great bunch of guys and they paid off my trade immediately. That's how buying a car should be. Wished my husband would have bought a chevy with me. More