I-95 Nissan

Matt was efficient and knowledgeable, informing me of repairs and costs. I appreciate his honesty. repairs and costs. I appreciate his honesty. More

Dylan Sucher and Phil from Finance listened to my concerns and reacted to them with a very fair resolution. They were both professional and caring. concerns and reacted to them with a very fair resolution. They were both professional and caring. More

Unfortunately my service representative Dylan Sucher was extremely unpleasant therefore making the entire experience awful. I was greeted by Stanley who was fantastic! Friendly, understanding and truly c extremely unpleasant therefore making the entire experience awful. I was greeted by Stanley who was fantastic! Friendly, understanding and truly cared about my concerns. Then Dylan came, he was apathetic and disinterested about my concerns and anything I had to say. I left the car and Stanley brought me to get my rental. I realized I had left my iPad somewhere at the dealership. Again, Stanley went above and beyond to help me locate the device. I knew it was there bc of find my (on Apple). I asked Dylan for support, if anyone turned anything in, again, he was disinterested. Barely acknowledged me and just said no. When I returned the next day, I was still having issues, but Dylan assured me the system works fine (2 other employees tested the system) and it may be my issue and not the car. I was somewhat ok with his response, but again his mannerism and lack of empathy made it difficult for me to feel as though my concerns were taken seriously. I told Dylan that I was disappointed in his customer service and explained that I felt he has been unpleasant. He immediately interrupted me and spoke over me loudly to say “I’m sorry, I apologize”. The problem with his statements are that he didn’t let me finish speaking, he interrupted me multiple times. It child like behavior. Another colleague and he heard this interaction. I also shared this with Stanley, unfortunately he is retiring today. Prior to leaving as Dylan continued to blurt out, his words of “I’m sorry, I apologize” I turned to leave and said I don’t believe you are sincere and proceeded to walk out and he loudly stated “have a nice day”. Again that was insincere. I don’t think his manners are a directed solely at me, I saw him on the phone with customers and he was speaking to them the same as he spoke to me. If my interactions were solely with Stanley I would have given 5 stars. FYI, he did help me find the iPad. After 30 plus minutes of searching and using find my satellite view we found it at the front of the sales department; the cleaning person brought it to the front. More

My overall experience with i95 Nissan was subpar at best. Lack of communication and integrity have been my biggest concerns. After purchasing a 2020 Ford Fusion from them I found a receipt from Maaco for Lack of communication and integrity have been my biggest concerns. After purchasing a 2020 Ford Fusion from them I found a receipt from Maaco for $500 in the glove box for "damage repair", evidently there was an accident not reported to insurance and damage was done to the driver side front corner, and it states that the tire and/or wheels were replaced at a scrap yard. This was not on carfax and not disclosed by the dealer. This damage caused an alignment issue and also the driver side front wheel hub assembly needed to be replaced as well, all not caught by the dealer during their own trade-in "inspection" preparing the car for resale. Even their own Dealer description claims that "Our certified technicians will make sure your vehicle is operating at peak performance". It seems that the ball was dropped in my case. Then, I dealt with a flat tire yesterday and checked in the trunk for the "Tire Repair Sealent Kit" and to my surprise, it was not there. I'm left only to assume it was used when the aforementioned undisclosed accident occured. The dealers response, "If it's not in there, it's not our problem". Not surprising at all. Lastly, I signed for this car via an eSigning process, had many issues with this process but was able to navigate it in the end, but I had to pay for a Notary and was told by the dealer that they pay for the Notary and would reimburse me the cost, after forwarding them the receipt, that has not happened yet after several follow up requests. With all this I am out of pocket an additional $900 to get the car running at "peak performance" and ensure the safety of the driving the car as i95 dropped the ball. After reaching out to the dealer on each of these issues now I have yet to receive any form of response that would at least alleviate the bad taste overall for i95 Nissan. My advice, be thorough when dealing with them and keep them accountable because if you blink they'll gaslight you enough that you'll just give up and move on. With all the thousands of choices out there, I can assure you I will make a different choice when adding to my fleet in the near future. More

We came in to look at the 2024 Nissan Rogue. Pedro the manager greeted us and was outstanding guiding us to the right car. We definitely will be coming back to purchase in the upcoming weeks. If Pedro the manager greeted us and was outstanding guiding us to the right car. We definitely will be coming back to purchase in the upcoming weeks. If you need a car or truck you must go and see them at i95 Nissan. You won't regret it. Ask for Pedro More

Only 1 service advisor. Never reached by phone. Not his fault, but why no staff. Never reached by phone. Not his fault, but why no staff. More

Louis Munoz and Kenny thank you so much for deal to get our new car . You guys make this place so better and awsome . our new car . You guys make this place so better and awsome . More

Great place to buy a car. Kevin was a joy and very helpful with getting me in the right car with my budget. Kevin was a joy and very helpful with getting me in the right car with my budget. More

I had an amazing experience at I95 Nissan. Please do yourself a favor and ask for Randall, Leo and Omar. He not only went over all of the features and benefits with me, but he made sure I got Please do yourself a favor and ask for Randall, Leo and Omar. He not only went over all of the features and benefits with me, but he made sure I got a great deal. Thanks again! More

My elderly parents went there to perform a routine maintenance. They left with a brand new car instead. They took completely advantage of them not only because they are elders but also because they do maintenance. They left with a brand new car instead. They took completely advantage of them not only because they are elders but also because they do not speak English very well! I tried to back out their deal but because Florida doesn’t have a “cooling off period” that was it. Be careful when you go there. Not only they stuck my parents with a basic car but also they could’ve bought an UPGRADED model for the SAME PRICE. When I pointed that out my parents got so upset and felt so betrayed by this dealership. Do you think they offered a trade? NO! Nissan I-95 do NOT look out for you or your elders and customers in general. 100% dissatisfaction! More