I-95 Nissan

I-95 Nissan responded

Thank you so much for your wonderful feedback! We’re happy to hear that you found our team professional, prompt, and pleasant. Being ready on time and completing the job as promised is exactly the level of service we strive to deliver for every guest. We truly appreciate you taking the time to share your experience, and we look forward to serving you again!

sungbyrd10 responded

I have had nothing but a complete run around at this car dealership for the last couple of days after doing a financial application online in hopes to purchase a vehicle that I wanted (2019 white dodge charger R/T). I told the dealership customer service rep how much I had to put down and what I can afford to pay a month for the vehicle. I did the finance application online and received a called by this dealership (office sales rep) stating that my credit qualified me for the car but then learned later that the General Manager, Victor Lopez who stated to me that I would have to put $2000 more down on the vehicle in order to get it after I later learned that his finance department did “shotgunning” to my credit report, therefore it lowered my credit score to where I would not be able to purchase a vehicle at any other car dealership. I called back furious that I had been taken for a ride like this. In other words, this was their way of locking the deal with them and no one else. Victor kept telling me he was going to call me back, he is on the phone with the banks trying to negotiate a better price. I asked for Mr. Krause the owner, Victor told me that he was in Georgia and that he never comes to the location. So, after he stated that I would have to bring more money in, Victor then passed me on to another sale rep named Ralph who stated that he was a priest and began telling me that based on my credit he cannot put me in the cars I wanted due to my credit score that they dropped “40 points.” He then tried to sell me a car that was more that the original car I tried to purchase, after he referred to me as being “bougie”. I explained to Ralph, that I am a registered nursing student and I work in a medical office. I work hard for my money and I should be able to purchase and get what I want without being judged (Matthew 7:1). It is so much more to this horrible experience and at the end of the day I still do not have a car. I really want to speak with the owner of this car dealership.

I-95 Nissan responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that everything went so well and that you enjoyed the added touch of having your car washed. Our team truly strives to provide accommodating, attentive service, and your kind words mean a lot—even if the service advisor’s name slipped your mind! We’ll be sure to share your feedback with the entire team. We look forward to welcoming you back again soon.

I-95 Nissan responded

Thank you for your kind words and continued trust! We’re delighted to hear that CJ is always helpful, kind, and communicates clearly to make sure you understand everything about your vehicle. Providing attentive and informative service is very important to us, and we truly appreciate you taking the time to recognize CJ’s efforts. We look forward to assisting you again in the future!

I-95 Nissan responded

Thank you for your kind feedback! We’re happy to hear that our staff was courteous and pleasant, and that you felt your vehicle was serviced thoroughly. Maintaining a clean and welcoming service area is very important to us, so we truly appreciate you noticing. We look forward to taking care of your vehicle again in the future!

I-95 Nissan responded

Thank you for sharing your experience! We’re glad to hear your wait time was quick and efficient, and that you enjoyed the variety of drink options available in our lobby. We strive to make every visit both convenient and comfortable. We appreciate your feedback and look forward to seeing you again!

I-95 Nissan responded

Thank you for the outstanding feedback! We truly appreciate your patience during the delay, and we’re thrilled to hear that CJ kept you informed every step of the way. Clear communication and excellent service are very important to us, and it means a lot to know CJ delivered that experience. We’ll be sure to pass along your kind words—and we look forward to assisting you again!

I-95 Nissan responded

Thank you for sharing your feedback. When your vehicle came in with a shaking concern during acceleration, our technicians diagnosed an engine‑related issue involving a failed valve control assembly and cylinder misfire. We explained that addressing this repair first—approved at approximately $650—was necessary to properly resolve the concern. After completing the repair, the engine‑related vibration was corrected and the vehicle showed significant improvement. During a follow‑up evaluation, a separate mild vibration was identified and traced to a tire with a bubble, for which tire replacement was recommended. We understand your frustration and appreciate the opportunity to explain that while the original engine concern was resolved, the remaining vibration was due to a separate issue that had not yet been approved for repair. We value your feedback and are happy to discuss next steps to fully address your concerns. Kylinn Dominguez Owner Loyalty Manager 561-713-9914 I-95 Nissan

ybiceocw responded

The car was brought in due the steering wheel jumping while driving which your department stated could not be assessed until we fix the valve. Your department would not even test drive the car to address the steering wheel until we paid $650 to fix the valve. Your diagnosis did not identify the main issue that the car was brought in for. In addition, I received a tire rotation one week prior to this repair and did not receive a copy of the “complimentary inspection” which should have indicated the need for tires. This service department is borderline predatory and was not helpful. The engine was not the reason the car was being serviced.

I-95 Nissan responded

Thank you for sharing your experience with us. We truly appreciate your kind words and are glad to hear that our team’s professionalism, knowledge, and patience helped make your car‑buying experience more enjoyable. We understand that buying a vehicle isn’t always easy, and it means a lot to know our team made the process smoother for you. We look forward to assisting you again in the future!

I-95 Nissan responded

Thank you for providing your feedback. We take all customer concerns seriously and would like to clarify the circumstances surrounding this transaction. At the time of purchase, all pricing, terms, and financial obligations were reviewed in detail before any documents were signed. You, the customer, voluntarily signed the completed paperwork, acknowledging full understanding and acceptance of the vehicle price, financing terms, and contractual obligations. Following delivery, our team made multiple good‑faith efforts to address concerns and explore possible in‑house solutions. Unfortunately, no dealership error or misrepresentation was found, and the contract accurately reflects the agreed‑upon terms at the time of sale. We understand that purchasing a vehicle is a significant decision, and buyer’s remorse can occur. However, dissatisfaction after delivery does not negate a legally executed agreement nor does it indicate improper conduct by our finance department. Our finance professionals are highly trained and strive to provide clear and transparent explanations to every customer. We regret that you feel dissatisfied, but we respectfully stand by the professionalism of our team and the validity of the signed contract. We remain available to answer questions or provide clarification regarding the agreement, but the transaction was completed appropriately and in accordance with all applicable guidelines. Kylinn Dominguez Owner Loyalty Manager 561-713-9914 I-95 Nissan