I-95 Nissan

I-95 Nissan responded

Thank you for taking the time to share your experience with us. We’re pleased to hear that the car concern was resolved to your satisfaction and that you found our facility clean and welcoming. Our team works hard to provide helpful, high‑quality customer service, and we truly appreciate your kind words. We look forward to assisting you again in the future.

I-95 Nissan responded

Thank you for your feedback. We appreciate you coming in for an oil change, tire balance, and rotation. Your note about the tire pressure being 3–4 PSI low is important to us, and we apologize for any inconvenience this caused. Some locations use regular compressed air by default, which can result in a slight pressure difference if your tires were previously filled with nitrogen. While nitrogen service isn’t offered at all stores, we understand your preference and recommend visiting a location that provides nitrogen refills to maintain consistency in your tire pressure. If there’s anything else we can do or if you’d like us to recheck the tire pressure, please feel free to reach out. We’re always here to help!

I-95 Nissan responded

Thank you for your feedback! We’re glad to hear your experience was good overall. We also appreciate you sharing your thoughts regarding the sales interaction. Our team strives to provide helpful information about new models—like the 2026 Nissan Sentra—without making customers feel pressured. Your input is valuable and helps us continue improving the experience for every guest. We truly appreciate your visit and hope to see you again soon!

I-95 Nissan responded

Thank you for your review! We’re glad you found your visit efficient and appreciate you taking the time to share your experience. We look forward to welcoming you back again soon!

I-95 Nissan responded

Thank you for taking the time to share your feedback. We sincerely apologize for the longer-than-expected wait during your visit, especially since you had an appointment. While your vehicle was in for an oil change, our service included a comprehensive multi‑point inspection to ensure everything was operating properly, as well as a complimentary car wash. We understand that your time is valuable, and we regret that your experience did not meet expectations. Your feedback is important and has been shared with our management team as we work to improve efficiency and communication for our customers.

I-95 Nissan responded

Thank you so much for your feedback! We’re happy to hear that our communication and helpful service continue to make your visits a great experience. We’re especially glad you enjoy the mechanic’s inspection videos — they’re a great way to keep you informed and confident about your vehicle’s needs. We truly appreciate your trust in Nissan and look forward to providing you with the same great service every time!

I-95 Nissan responded

Thank you for the great review, CJ! We’re happy to hear your oil change service was nice and quick, especially without an appointment. Getting you in and out within an hour is exactly what we strive for. We truly appreciate you choosing us and look forward to seeing you again!

I-95 Nissan responded

Thank you so much for sharing your experience! We’re truly grateful to hear that our manager and service advisor were helpful and understanding of your situation. Going above and beyond for our customers is always our goal, and your kind words mean a great deal to our entire team. We’re honored to support you through the repair process and are so thankful to have you as part of the Nissan family. We look forward to being here for you whenever you need us!

I-95 Nissan responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. Transparency, trust, and efficiency are very important to us, and it’s disappointing to learn that you felt otherwise during your visit. Long wait times and any confusion regarding services or pricing are not the level of service we strive to provide. We would appreciate the opportunity to review your visit in more detail and address your concerns directly so we can improve moving forward. Please contact our management team at your convenience so we can better understand what happened and work toward a resolution. Your feedback helps us improve, and we hope to earn back your trust. Kylinn Dominguez Owner Loyalty Manager 561-713-9914 I-95 Nissan

I-95 Nissan responded

We’re glad to hear that our service team treated you kindly and were helpful during your visit. However, we’re truly sorry for the frustration caused by the pricing you were quoted. We understand how concerning it can be when a repair estimate doesn’t align with expectations. Our service pricing can reflect several factors such as OEM parts, warranty coverage, diagnostic time, and manufacturer-recommended labor procedures—but we never want a customer to feel uncomfortable or unheard. We appreciate you bringing this to our attention and would welcome the opportunity to review this with you directly. Please feel free to contact us so we can better understand your experience and work toward a solution. Kylinn Dominguez Owner Loyalty Manager 561-713-9914 I-95 Nissan