I-95 Nissan

I-95 Nissan responded

Thank you for sharing your feedback! We’re glad to hear that Austin provided an accurate timeframe for your service and took the time to explain everything after the work was completed. Clear communication and timely service are priorities for us, and it’s great to know we met your expectations. We appreciate your trust and look forward to serving you again!

I-95 Nissan responded

Thank you for your kind words! We’re delighted to hear you had a great experience and enjoyed the interaction with our team. Providing pleasant, all-around excellent service is what we strive for every day. We appreciate your feedback and look forward to serving you again!

I-95 Nissan responded

Thank you for sharing your feedback. We truly value your time and the opportunity to address your concerns. After reviewing your visit, we’d like to clarify a few details. The code provided from Firestone indicated a battery replacement, which we confirmed was not related to any additional issues. To ensure accuracy, we kept your vehicle overnight and ran our own diagnostic tests. Unfortunately, we were unable to duplicate the concern or find any fault that required repair under warranty. We understand how frustrating this can be and apologize for any inconvenience caused, including the communication mix-up regarding your fleet management company. Please know that we take these matters seriously and strive to provide the best service possible. If the issue persists or you have further questions, we encourage you to reach out so we can assist you promptly. Kylinn Dominguez Owner Loyalty Manager I-95 Nissan 561-713-9914

beau responded

I appreciate you writing me back, but unfortunately, I feel making excuses for an experience is easier to do in trying to repair some of the protocols that create the experience to begin with. I provided an actual code number, that showed up when Firestone ran it, and also appeared on our own personal GPS monitoring device, but somehow was not seen by the dealership. Regardless, I provided, said code to your team, and they explained to me that they got a low-voltage only and there’s nothing they can do at this point. I expressed my concern that I am returning to a vehicle, that had my employee stall out in the middle of a busy intersection, and just hoping for the best I won’t put one of my people in danger by just looking past the previous issue instead of correcting an obvious problem. The code error that was shared with you and your team, was not a battery code. So, even if your diagnostic did not currently show the problem, you knew the code I was receiving. My expectation, and I personally believe most customers expectation, is that we would spend more than 15 minutes to pop the hood, and then close the hood again. I am grateful that you at least responded to my unpleasant review, even though I strongly disagree with the outcome and what I believe, the dealership’s lack of customer service displayed.

I-95 Nissan responded

Thank you for your wonderful review! We’re thrilled to be your go-to dealership for your 2023 Rogue. Our service writers and technicians work hard to provide top-notch care, and it’s great to know their efforts make a difference. We appreciate your loyalty and look forward to serving you again!

I-95 Nissan responded

Thank you for sharing your experience! We’re thrilled to hear that Mcervin went above and beyond to make the impossible possible. He truly is an asset to our team, and we’re glad his efforts left you completely satisfied. We appreciate your feedback and look forward to serving you again!

I-95 Nissan responded

Thank you for sharing your experience! We’re thrilled to hear that C.J. was able to assist you quickly and efficiently, getting you back on the road in no time. Providing friendly and prompt service is what we strive for every day. We appreciate your trust and look forward to serving you again whenever you need us!

I-95 Nissan responded

Thank you for your kind words! We’re delighted to hear that Edwin made your experience so enjoyable. Our team strives to provide helpful and friendly service, and it’s great to know that he delivered exactly that. We appreciate your feedback and look forward to assisting you again in the future!

I-95 Nissan responded

Thank you for your feedback! We’re so glad to hear that you appreciate our clean environment and that C.J. consistently provides you with the best customer service possible. Our team works hard to ensure every visit is a positive experience, and it’s great to know we’re meeting that goal. We look forward to serving you again soon!

I-95 Nissan responded

Thank you for sharing your feedback! We’re glad to hear you had a great experience with I-95 Nissan. We’re sorry to learn that your previous experience with I-95 Nissan didn’t meet your expectations. Your input is very important to us, and we’re committed to improving every day to provide the level of service our customers deserve. If there’s anything we can do to make things right, please don’t hesitate to reach out. We truly appreciate your honesty and the opportunity to earn back your trust.

I-95 Nissan responded

Thank you for your wonderful feedback! We’re thrilled to hear that every question you had was answered promptly and thoroughly. Our team strives to make the process smooth and stress-free, and it’s great to know we delivered that experience for you. Thank you for recommending us — we truly appreciate your trust and look forward to serving anyone you send our way!