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I-95 Toyota of Brunswick
Brunswick, GA
348 Reviews
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Showing 348 reviews
December 18, 2025
This review is a tough one to write. My Toyota Prius refused to drive (all dash lights on but red triangle of death and would not go into gear.) At the recommendation of Tow company, I t My Toyota Prius refused to drive (all dash lights on but red triangle of death and would not go into gear.) At the recommendation of Tow company, I took it to I-95 as the closest Toyota dealer that would have experience servicing hybrid vehicle. The car was dropped off late on a Sunday and I put the keys with a service note in the dropbox. I was told that the 12v battery needed to be replaced, which I authorized. They tried and succeeded on upselling me, as I agreed to let them change the cabin air filter and wiper blades even though that had nothing to do with engine failure, since it was already being serviced. Total coast was about $780. The car drove approximately 220 miles and when I stopped for gas had the exact same problem. All dash lights on, red triangle of death, car wouldn't go into gear. Do I think I-95 cheated me? No. They did the actual work that I paid them for. Bottom line, though, I drove off the lot $800 poorer with a vehicle that wasn't fixed and, most importantly, that they either didn't know wasn't fixed or (worse) didn't care wasn't fixed because by the time the problem was likely to re-appear I would be a couple hundred miles away. After I posted a similar review on Google I received a call from the mechanic and a reply from the General Manager, who asked for an opportunity to "make it right." So I spent a week coordinating with them and the second dealer's mechanic who said he couldn't identify the root problem after another $600 of diagnostic work but that the car wasn't safe to drive. I ultimately sold the car to a junk dealer and purchased a replacement vehicle locally. Once I purchased the replacement car elsewhere, I-95 communicated to me that they were no longer interested in trying to "make it right" and never offered me any sort of refund, rebate, or good will gesture -- not even, hey, if you ever drive through here again we'll given you a free oil change on your new vehicle. This made me suspect the GM was more interested in trying to sell me a replacement vehicle than to do anything about my poor experience. Do they owe me any of that? Of course not, but why ask me to spend a week coordinating them with the second service mechanic only to come back and say that they could not verify the diagnosis or that the car had actually failed a second time? In his final correspondence the general manager claimed they could not verify the vehicle had failed post-repair, but when I went to the second shop to clean out my personal effects and have it towed to junkyard, the second dealer (in Florence SC) claimed nobody from I95 ever contacted them to inquire about the repair. P.S. In looking at replacement vehicles, I noted that the "Doc" fees to purchase a new vehicle, which are apparently uncapped by law in Georgia were $1000, several hundred more than what I paid in doc fees for the eventual replacement vehicle and more than double what I paid for my last Prius. So if buying a used car from them, don't be fooled by the prices posted on their web site, which seem low, but have higher than average dealer fees. More
by kenmorefield
Employees Worked With
Shane Gunn
October 07, 2025
I’m writing this review to counter act the one where the man is upset about his 500 referral. Dude this wasn’t even your car deal, someone else bought the car and yeah you may or may it have got a referral man is upset about his 500 referral. Dude this wasn’t even your car deal, someone else bought the car and yeah you may or may it have got a referral which may or not have been advertised and you come on here and blast this like you just bought a car. You and your keyboard warrior generation need to take a hard look at what you say how you say it and who it affects. Additionally if you have any need to even chime in. Clearly I don’t as I have g bought a car from them. However seeing your display of xx when you were not even the customer is ludicrous. And if the guys due the 500 pay him cut a check and quit with the add it to the next deal xx. From a dealer vet stop that talk. More
by Machild81
Employees Worked With
William Avant
September 20, 2025
EXTREMELY UNPROFESSIONAL! I purchased a Corolla from here in 2013, and due to the good experience I had, I sent my mom there 8/19/25 to check out a Camry I found online to rep I purchased a Corolla from here in 2013, and due to the good experience I had, I sent my mom there 8/19/25 to check out a Camry I found online to replace her car which was totaled in an accident. She was hesitant at first due to some bad things she had heard about I-95 Toyota, but I reminded her about the experience I personally had, plus the Camry seemed like a perfect fit for her. When she got there, she spoke with Billy and told him that her daughter (me) had referred her and told him which car she was interested in. She ended up buying it, and paid for it in full that day. I was thrilled to hear about this, not only had she found the perfect car for herself, but as a bonus, I had the $500 referral fee coming to me as advertised on their website, yay! We did everything their site said to do to get the referral fee. Billy got my name and number from her when they were finalizing the sale, told her that I would get it, and that he would call me later that day. I never received a call, so I ended up calling him. He said at first that I didn't qualify because I had never purchased a vehicle from them. I told him about the Corolla I bought in 2013, and he said he would call me back. He did call back a few minutes later, and said because they had already put the paperwork for her sale thru, it would be very difficult to modify it. He then offered to send me $50 plus a couple tanks of gas, and said their referral fee was in fact now $100, not $500. He said he would call me later that evening to arrange the payment. After I hung up, I double and triple checked the referral page on their website to see if there was something I had missed, which there wasn't. I called the sales desk and spoke with Alex. I asked for the terms and conditions for the referral, and was told basically the same thing as what the ad said. He asked for my name and the name of the person I referred, and which I gave him. Alex asked where i had seen the ad for the $500. I gave him the web address, and he had Billy call me back. Billy also asked where I had seen it, I gave him the web address, and was at that time told that since that is what they had advertised, that is what I will get. But what they would have to do is add it in to the next deal that comes through, and it would take a couple of weeks for it to finalize and they would mail me a check, and said either he or Alex would call me. No one ever did, and dumb me just thought they had everything they needed. A few weeks go by, and nothing. I call back and speak with Billy, who said Alex was supposed to have called me already. They need a copy of my license as well as a completed w-9 so they could process the payment, which I immediately sent to Billy. I was then told AGAIN that they had to add it on the next deal, and promised they would. I was told again that it would take a couple of weeks, and I would get the referral fee by mail. Well, here I am again, a couple of weeks later. I called again, spoke with someone in accounting to check on the status of it, and they had no record of it. I was transferred to sales, who also couldn't find any record of it. They took my name and number and said they would look into it and call me back. That was yesterday, no one called. I sent Billy a text a few hours ago asking about the status, and he called me back and once again he is saying that they will have to put it on the next deal, and he apologized and said he hasn't sold anything for a few days, and that is why there is still no record of this, but again, they'll put it on the very next deal and I'll have it in about a week. Also, he tried slipping in that the $100 would be sent, not the $500 as advertised. I asked him about it, and he said he speak with the GM again but he just doesn't know what he'll say. So, do not trust anything these people advertise or say. I regret sending my mom there. I was also considering buying a 25 or 26 Camry come November, it won't be from here. More
by AJ13
Employees Worked With
Billy, Alex
August 26, 2025
Had a great experience and my sales person Jose Morales was wonderful and knew so much about the vehicles I looked at on the lot. I ended up purchasing a great Tacoma and I am very happy with my experience was wonderful and knew so much about the vehicles I looked at on the lot. I ended up purchasing a great Tacoma and I am very happy with my experience. A fabulous dealership with an outstanding salesperson. More
by tallenaai
Employees Worked With
Jose Morales
July 16, 2025
Audio system would not turn on. Spent three full days, two new radios installed, still no audio. Took to audio expert in Jacksonville FL. i95 Toyota had MISDIAGNOSED my problem. Sol Spent three full days, two new radios installed, still no audio. Took to audio expert in Jacksonville FL. i95 Toyota had MISDIAGNOSED my problem. Solution was bad speaker wire feeding back to amplifier. Dealer charged me $1,900+ for the radio they installed anyway. I’m a +70 year old disabled Vet and didn’t have the strength to fight the dealership. My request to split the difference with them was ignored. Really unfortunate experience. More
by BruceB
Employees Worked With
Oscar
June 27, 2025
Just bought a Toyota 4Runner out of state, and it was an awesome experience! Everything went down just like they said it would. Billy Bob really made the whole thing easy and stress-free. No annoying sales awesome experience! Everything went down just like they said it would. Billy Bob really made the whole thing easy and stress-free. No annoying sales pressure, which I really appreciated. He answered all my questions and kept me in the loop the whole time. Definitely recommend this place and Billy Bob if you're in the market for a new ride! More
by ajevic
Employees Worked With
Billy Bob
June 25, 2025
My experience today was HORRIBLE! I called to speak with managers and apparently they were busy and was going to call back. I haven't heard from anyone. For starters they checked off I called to speak with managers and apparently they were busy and was going to call back. I haven't heard from anyone. For starters they checked off that my break fluid levels were good. Well little did they know, it wasn't but they didn't check it. My service tech JC asked the hub guy did they put any brake fluid in there dude said no. He asked him did they have any to top it off and he said no. So the tech grabbed it and topped it off. So after checking out and leaving, I look up at my sticker in the car for my mileage for my next oil change and it say 731,*** miles. Well I know that can't be right because my odometer reads 733*** miles. So I had to go back and fix that. If your employees don't want to work maybe you need to hire some new ones. I have been with Toyota for years this is the WORST experience ever. At this point I'm wondering did you even change the oil. Or is all my other fluid levels is even right since y'all checked that off and it wasn't done. If I could leave ZERO STARS I WOULD'VE. My service Tech JC was AMAZING he made sure everything got fixed properly even put my brake fluid in there! More
by Mrs. Lady
Employees Worked With
JC
May 26, 2025
Tristan Inman is an excellent Salesman who is very knowledgeable and very helpful. I would recommend anyone to come purchase a vehicle from him!!! knowledgeable and very helpful. I would recommend anyone to come purchase a vehicle from him!!! More
by rcobbster23
Employees Worked With
Tristan Inman
