I-95 Toyota

Poor customer service. Crooks. Stay far away from I95 Toyota. My truck was under warranty. I95 Toyota dropped my truck off to Dan Vaden Chevrolet to be repaired. They hande Crooks. Stay far away from I95 Toyota. My truck was under warranty. I95 Toyota dropped my truck off to Dan Vaden Chevrolet to be repaired. They handed the keys to a Dan Vaden representative without explaining anything and left. I requested a loaner vehicle. At that time, I was informed by I95 Toyota that the loaner is only covered for 5 days. After the 5th day, Dan Vaden had not even touched my car. I contacted I95 Toyota and explained that my truck was just sitting and had not been touched yet. I95 had not even followed up with Dan Vaden, I did, many times. I was informed by I95 Toyota that I needed to bring the loaner truck back and they gave me a Toyota Corolla because I explained that I have to go to work, plus, its' not my fault that I95 Toyota had not followed up with Dan Vaden in reference to the status of my truck. On 5/19/22, I finally received a call from I95 stating my truck was ready. I followed up with Dan Vaden and confirmed my truck was ready and that it only took 2 hours to fix the problem because Dan Vaden was not waiting on any parts for my truck. I took the loaner back on 5/20/22 and was hit with a rental car bill in the amount of $420.00.. I was told if I did not pay then I would not get my truck. First of all, this was a loaner. A loaner is free while your vehicle is being serviced. Alex, the General Sales Manager was not concerned. When I was speaking to him he acted as if I didn't exist. The other manager, I'm not sure if he's from the service dept. or rental car dept. did not want to hear anything I had to say. They were rude and unprofessional. Dan Vaden informed me that it took them 2 hours to fix my truck however, it sat on their lot 17 days. Dan Vaden also expressed that know one from I95 Toyota ever called them to even follow up with the service of my truck. A bunch of scammers. Beware.... More

Had a 2:30 appt to get some mud guards installed on my 22 Corolla; was told it should take less time than that. Research shows it to be about a 30-40 minute job. At just after 4:00 I checked on my vehicle an Corolla; was told it should take less time than that. Research shows it to be about a 30-40 minute job. At just after 4:00 I checked on my vehicle and the service advisor told me that they had not started it yet! I asked what was the point in having a appt? I had taken a ½ day off of work and I was not happy and asked to speak to the svc manager. The svc manager put someone right on it and it was done in about 30 minutes. The service advisor should have told me after an hour or so what was going on...I am putting this out there to hopefully preclude this from happening to someone else More

Purchased a 22 Corolla and traded a 19 Camry. Josh was a pleasure to deal with; he made the buying experience easy and stress-free! Will definitely be back to I-95 Toyota... Josh was a pleasure to deal with; he made the buying experience easy and stress-free! Will definitely be back to I-95 Toyota... More

They are friendly, attentive, accommodating, easy going. They hire veterans. They’re pretty efficient. Conveniently located. They hire veterans. They’re pretty efficient. Conveniently located. More

The overall experience was great. We were treated like family. Everybody was extremely nice. Jackie Alexander was a great salesman. He told us a lot of information on Toyota that we d We were treated like family. Everybody was extremely nice. Jackie Alexander was a great salesman. He told us a lot of information on Toyota that we didn’t know. He also told us alot about the features on the 2022 Toyota Camry TRD. More

This whole experience was very professional and easy. The sales representative was very knowledgeable of the car we purchased. The sales representative was very knowledgeable of the car we purchased. More

They took my car in asap and had it done in a very short time but they didn't wash it off time but they didn't wash it off More

Accommodated me to bring my own oil. Gave all the possible discounts. Service done in less than an hour. Gave all the possible discounts. Service done in less than an hour. More

Would not let me speak to the tech who ran the tests on the car, charged to diagnose problem, I’ve never had a dealership do that. The person that we dealt with was extremely rude. I would not recommen the car, charged to diagnose problem, I’ve never had a dealership do that. The person that we dealt with was extremely rude. I would not recommend this dealership. More

Just started looking to see if I wanted to buy a new car. Came here bc they advertised no stress shopping and deals.. While I have not yet decided on the brand car I want - I can say the other dealers I will Came here bc they advertised no stress shopping and deals.. While I have not yet decided on the brand car I want - I can say the other dealers I will visit will have a hard time beating the customer service I got from Brittany! She went out of her way to help me learn about the cars I may want and there was zero pressure to buy immediately. Everyone was calm and respectful and nothing like a typical dealership who doesn’t want to take time with clients but rather just make the deal and move on. Because of the customer service I received here today with Brittany, I will be more likely to buy here when the time comes. There is more to buying a car than just making a money exchange and this dealer and their sales staff “get it”! Great job Brittany and i-95 Toyota pretty sure I will see you again soon! More