Was looking for a specific car, and saw Jarrett's ad in AutoTrader. We traveled 45 minutes with our one-year-old son to see the car based specifically on the ad, but when we got there, we were disappointed to find that there were three discrepancies between the ad and the car itself. First, it was advertised as "not a scratch," "showroom condition" and "garage kept." There were scratches everywhere outside and inside, and the passenger mirror had clearly been hit and repaired with tape and glue. We also noticed the sticker price was $1000 more than that listed in the ad. Finally, there were more than 3000 more miles on the car than advertised. Needless to say, we were disappointed in those facts. We drove the car and noticed the suspension seemed a bit off, although that was not disclosed. It was obvious that the car had been less-than-loved by the previous owner.
Despite all that, we were still considering the car, but also looking around a bit to make sure we would get a good car for a good deal. Jeff, the dealer, called me twice in 10 days to follow up on our interest in the car. He laid the hard-sell on me pretty thick over the phone, and I wasn't all that impressed, although that itself didn't deter my interest. At the time of his second call to me, I had seen and driven another car (same model) priced the same, but with 20000 fewer miles on it. I drove it myself and noticed it drove better.
When Jeff called the second time, I told him we were still shopping, and mentioned the car I drove with fewer miles, thinking he might like to know that there was in fact a better deal out there. Price is an issue, after all, and if he was looking to sell the car, we had reason to negotiate right then. Instead, Jeff told me that if I really wanted a "city car" I should go for it, but that I should be warned because I wouldn't know if the car "was hit by a train" or worse... hmmm. I asked him why he thinks this car (which he knew nothing about) would have been hit by a train. He said that "city cars" often have many more issues than they appear, and that his car was a suburban car. (For some reference, Hatboro is a short drive from the city, and many people frequently commute to and from Philadelphia from Hatboro and suburbs even further for daily jobs.) I said as much, and suddenly, the car was not from Hatboro, as I had seen on the CarFax Jeff showed me, now it was from "way up in Bucks County."
At this point, while I was still friendly in my conversation with him, I was getting more and more annoyed. I told him that we drove all the way to his lot with our baby based on a false ad, and that if we were to do business with someone, we would want assurance that we are getting the whole truth about the car. I didn't say this to him, but I was reading between the lines; if you lie once, you are likely to lie again, right? And while I admitted that city driving may cause more wear-and-tear on a car than highway driving, there is a huge difference between 40000 and 60000, especially when the price is the same, and the lower-mileage car drove better. Jeff's tone made it clear that he was annoyed with me for my opposition to his claims about his car being the elite, and the other car (unknown to him) was very likely a piece of junk. He curtly wished me well, and ended the call.
I think we can absolutely find a better deal with a more reputable dealer elsewhere. I would advise people who are thinking of dealing with Jarrett to be ready for a hard sell and be prepared to do your own background work. Take a mechanic with you or have an independent one inspect the car off-site. Be prepared to have a hard time haggling, even on the easy points (like discrepancies between the ad and the car itself). Overall, I would not recommend this dealership, as our experience was overall very negative, and you cannot be certain that you are getting the real story about the car you are buying. Plus, who wants to have a car dealer beat you up verbally when all you are really trying to do is get the best car for the best deal? (And I'm a nice mom of a one-year-old, who's also 6-months pregnant, getting this kind of treatment! Luckily, I am not overly sensitive about this kind of thing, and I learned young how to haggle and find the best deal.)