INFINITI City of Massapequa

They Judged a book by its cover My husband and I had an appointment with Jonathan. We arrived, Jonathan was on a test drive with another customer and we were asked to wait. We were o My husband and I had an appointment with Jonathan. We arrived, Jonathan was on a test drive with another customer and we were asked to wait. We were on a tight schedule, so we asked to see someone else. Well, Randy Gallo pretty much disregarded me as a person. Speaking to my husband only, he asked what he was looking for in the car. Once we sat down, Randy asked my husband what he did for a living. Once again, I was invisible and I guess he thought I wasn't important enough to even bother asking what I did. Women work? 2016? Hmmm. Arrogance and frustration were definitely displayed once Randy found out we had a car to sell and he wouldn't be closing a deal immediately. He shared a price which my husband, not me and my husband said it was way higher than he anticipated. Well, Judge Randall then stood up and yelled, "Dismissed!" He told us to leave his office. Being infuriated with his behavior, I asked him why he disregarded me with his rudeness. He yelled and pointed his finger in my face that he could tell what I was without asking. That's a sales technique I've never witnessed before. Judging a book by its cover, knowing the sale wouldn't happen because of our time constraint, and having a car to sell were all too much for Randall to handle. Our voices became louder and every salesman came over yelling at my husband and myself without knowing any details. Jonathan, the guy we had the appt with or the manager I'm assuming, said he could tell from when we walked in we were no good. Interesting that our looks told this gentleman all about us. I guess requesting to see someone actual available was rude on our part. Then they took our license plate number as we left, why you ask, bc they had no clue who we were as Randall never even asked our information. FYI: The receptionist can provide it if the license plate doesn't help. Advice: Make sure you wear your fur, diamonds and best smile when you arrive at Infiniti of Massapequa and travel with a male, so you get answers to your questions. They judge you and size you up as soon as you step foot through the door. Smile big! More

Great salesperson I had a wonderful experience with my salesperson Robert Chouloute. He was very easy to work with. He was very helpful and thoroughly explained the I had a wonderful experience with my salesperson Robert Chouloute. He was very easy to work with. He was very helpful and thoroughly explained the car. I would highly recommend Robert to anyone who is looking for a new Infiniti. He was great! Janine More

Bad experience this dealearship does not stand behind there used cars .Had problems with brakes and battery after 3 1/2 months & 3000 miles had front brakes replace this dealearship does not stand behind there used cars .Had problems with brakes and battery after 3 1/2 months & 3000 miles had front brakes replaced and battery changed call dealership to see if they would pay for repairs and was told had car to long and that they checked these items before selling car to me. I believe if they were checked they should have replaced items.Sad to say i have been buying car from this dealership since 1996 and now will no longer buy or recommend them to anyone .To be fair I would have paid half the repair cost but this was not a option. More

Above and beyond to Infinity The entire team at this dealership go above and beyond to take of me during my first visit, throughout the sale and even weeks after I picked up my ne The entire team at this dealership go above and beyond to take of me during my first visit, throughout the sale and even weeks after I picked up my new Q50. That's why this is my second Infiniti leased from here. Couldn't ask for a better experience. Thank you! More

Certified Pre-owned car sold with Bald tires You would expect this from a BS used car dealership, not Infiniti themselves. I was told by their service representatives, that my tires are almost Ba You would expect this from a BS used car dealership, not Infiniti themselves. I was told by their service representatives, that my tires are almost Bald, when I brought the car back in 2 weeks after buying it, for a service light. I contacted the sales representative, his manager and the manager of the department and keep getting the run around. I went to 3 separate NYS Inspection stations all of whom told me, the car should NOT have passed inspection with the Bald tires they had on them. I have been promised replacement tires (pretty much less bald tires from another car, as soon as once comes in). It is almost 2.5months now that I am getting the run around. I plan on contacting Infiniti USA next, then the BBB. Worst experience after shelling out almost 40k on a car, then being told you have to spend even more $$$ after owning it less than a month. More

Pleasant experience with Herb I too dealt with Herb and had a completely different experience. As with any car purchase the most important thing is to be educated before you get t I too dealt with Herb and had a completely different experience. As with any car purchase the most important thing is to be educated before you get to the dealer. I knew what I wanted and knew they had it on the lot. Herb was straight forward, knowledgeable about the product (rare these days) and most importantly didn't waste my time. He gave me a price, I countered and it was accepted. Took about 20 minutes which included the usual chit chat. This is my 5th Infiniti but the first one purchased at Massapequa so I don't know about their service department yet. More

Do not trust herb from this dealer I can not speak bad of the dealership however a salesman named Herb is a dishonest representative of the dealer. He started out pushing a piece of pap I can not speak bad of the dealership however a salesman named Herb is a dishonest representative of the dealer. He started out pushing a piece of paper across the table and said here is your price. When can you take delivery. He avoided all questions and left off options I requested. I caught him in lies after lies. He told me I would get a customer loyalty rebate of $1000. I would need to pay tax on it. Other dealers told me there is no rebate for the g37 coupe which infinity confirmed. I confronted him and he change the lie Into another. He Told me to trust him he has done this for 30 years. Old school salesman that gives the new car expedience a bad name. NEVER work with him. More

SMOOTHEST CAR BUYING EXPERIENCE EVER! The most stress-free experience ever encountered. Staff was incredibly friendly, knowledgeable and professional. We weren't familiar with the Infini The most stress-free experience ever encountered. Staff was incredibly friendly, knowledgeable and professional. We weren't familiar with the Infinity brand so they took their time and explained what each model had to offer. They worked with us & answered all our questions thoroughly. Even though the showroom was a little hectic, (it was end of month & end of year), they were very patient and took their time answering every question we had. (Even when we asked the same ones over again!) Every part of the experience was seamless. We are very happy! More

Feeling cheated I went to Infiniti of Massapequa looking to terminate one lease and start a new one. I worked with Lamont Simpson who was quite helpful. My original I went to Infiniti of Massapequa looking to terminate one lease and start a new one. I worked with Lamont Simpson who was quite helpful. My original car was an Infiniti and I was able to terminate my lease 2 months early with no penalty since I was leasing a new Infiniti. I was over mileage on the car I was turning in so I knew I had to pay for the additional mileage. I asked Lamont to check the car and make sure that I wouldn't have any additional charges for wear and tear. He had the service manager look over the car who said the $500 waiver fee would cover all the extra cost and it wouldn't cost me a dime above the over mileage. I received an invoice for $1,900. I complained to Lamont who contacted Infiniti financial and ultimately (it took 3 months) had it reduced to $350. I still feel that a deal is a deal and the dealership should have paid the $350, after all they inspected the car and accepted it as is. I spoke to Larry Strauch (sales Manager) who quickly passed the buck to the service manager (who I never met or spoke with). A promise of a return phone call which never happened. I called several more times and only Lamont would speak to me. He finally told me the dealership would not make good on the payment. To make matters worse I'm also paying $28/mth more than I would have at a different dealership. I would recommend consumers to find a more reputable dealership. More

Excellent service, knowledge, and experience. I would strongly recommend this dealership and those that work there. I felt comfortable and well informed by those serving me during the purchase of my veh strongly recommend this dealership and those that work there. I felt comfortable and well informed by those serving me during the purchase of my vehicle. More