INFINITI City of Massapequa - Service Center

There service department is a bunch of crooks. I had a loaner car and the gas was below 3/4 of a tank and I pointed it out to the valet and he said you don’t need to worry about the gas everything is free loaner car and the gas was below 3/4 of a tank and I pointed it out to the valet and he said you don’t need to worry about the gas everything is free here. I returned it without filling it up and not only did they charge me for gas they charged me to fill up the entire gas tank. Then when I complained and told Jodi about the issue he basically called me a liar. More

Exceptional staff and excellent service!! Very understanding as to what my concerns were on my vehicle. Everyone was so friendly and a big smile!! Highly recommend understanding as to what my concerns were on my vehicle. Everyone was so friendly and a big smile!! Highly recommend More

Gina in Service makes every customer feel like they are the most important customer of the day. I've never seen a Service Representative that looks out for the best interest of the Customer like Gina does. the most important customer of the day. I've never seen a Service Representative that looks out for the best interest of the Customer like Gina does. Normally a Salesperson would forget their Customer the minute they sell the car. However, Nick still works in the background to make sure every service visit is flawless. We've been buying from Massapequa Infiniti for 6 years and would never go anywhere else. More

Service Manager Frank cares about the customers and their vehicles. Waiting area is modern and kept in pristine condition. Customer satisfaction is Infiniti of Massapequa goal. vehicles. Waiting area is modern and kept in pristine condition. Customer satisfaction is Infiniti of Massapequa goal. More

Booked an appointment for service with a Loaner 2 WEEKS IN ADVANCE. Sat with a service advisor Gina who had a bad attitude. Told me there was no loaners cause of COVID. Bunch of BS service manager frank wa IN ADVANCE. Sat with a service advisor Gina who had a bad attitude. Told me there was no loaners cause of COVID. Bunch of BS service manager frank was rude as well and basically told me that she lied but that they preferred to keep loaner cars for other customers.... they didn’t even check to see what LT car needed. It’s a brand new 2021 Q50. They treat you like Kia customers here. More

THEY DON’T LISTEN TO WHAT YOU TELL THEM. THEY TREAT YOUR VEHICLE LIKE ITS A RENTAL. THEY WANT YOUR SERVICE MONEY BUT YOU GET VIOLATED & POOR SERVICE. VEHICLE LIKE ITS A RENTAL. THEY WANT YOUR SERVICE MONEY BUT YOU GET VIOLATED & POOR SERVICE. More

If you bring a vehicle in for service and the problem isn’t fixed would you still pay? I would avoid this place, and I will never be buying another Infiniti isn’t fixed would you still pay? I would avoid this place, and I will never be buying another Infiniti More

Always great service. I never have to wait for an appointment and the car is always taken care of in the best ways. The whole staff is very friendly and helpful. appointment and the car is always taken care of in the best ways. The whole staff is very friendly and helpful. More

The department had exceptional service and a great attitude towards their craft. I was greeted with a smile and felt extremely welcomed upon entering the dept. looking forward to doing business agai attitude towards their craft. I was greeted with a smile and felt extremely welcomed upon entering the dept. looking forward to doing business again! More