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INFINITI OF THOUSAND OAKS
Thousand Oaks, CA
424 Reviews
Our sales team at INFINITI of Thousand Oaks boasts years of experience catering to the diverse needs of customers throughout Ventura and Los Angeles counties. Conveniently located in Thousand Oaks, we proudly serve the communities of Camarillo, Agoura Hills, Westlake Village, Moorpark, Newbury Park, Oak Park, Malibu, Calabasas, West Hills, Woodland Hills, Santa Monica, Beverly Hills, and West Los Angeles.
Discover your perfect vehicle with our expert guidance. Explore our online inventory, request more information, schedule a test drive, or inquire about financing options. Let us help you find the INFINITI that fits your lifestyle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 424 reviews
Verified Customer
February 03, 2026
Great customer service overall! Alba is awesome! She’s always giving me excellent customer service. Alba is awesome! She’s always giving me excellent customer service. More
by Bunchums2
Employees Worked With
February 01, 2026
As a 20 year client, always a top notch experience! Great staff and always excellent customer service, on both the sales side and for service! Great staff and always excellent customer service, on both the sales side and for service! More
by bjlubin
January 30, 2026
Love working with my service advisor Alba is amazing and everything is done very professionally everything is done very professionally More
by epyvly
January 27, 2026
On 1/13 had appointment for lube and oil. At 10:30. I week before my car seemed to lose power. This was discussed. At 3:30 I was told needed a couple of hoses and had to be ordered. I made an At 10:30. I week before my car seemed to lose power. This was discussed. At 3:30 I was told needed a couple of hoses and had to be ordered. I made an appointment to bring car back on 1/21. This was a long day sitting there. When I left I asked Alba if it was possible for someone to come that morning and pickup my car and return it as I couldn’t not sit again for hours. She said sure and would tell Anthony. Talked with Anthony a few days later and he confirmed guy would come at 8:00am and get car on 1/21. Guy came at 10:20. Nice kid. Car was not finished on 21st as wrong parts. Car had to stay another day. Did not receive my car until 1/22. @4:00pm. Three full days to fix my car. Outrageous! Little explanation. In the future, I will work with Alba as I have worked with her for many years. More
by jeanreiley2
Employees Worked With
The heavy guy next to Alba is good. Sorry I can’t remember his name maybe Brian.
January 27, 2026
Awesome, per usual. Brian and staff are so professional and very knowledgeable about both my vehicles. Only drive my cars because of the service I receive here. Brian and staff are so professional and very knowledgeable about both my vehicles. Only drive my cars because of the service I receive here. More
by poonelizabeth
Employees Worked With
Brian
January 27, 2026
Alba is always a pleasure to work with, is very helpful and insightful. She always is prepared knowing my vehicle history more so than I do when I arrive. and insightful. She always is prepared knowing my vehicle history more so than I do when I arrive. More
by Jonr077
Employees Worked With
Alba
January 27, 2026
Thousand Oaks Infiniti Service is my go to- I’ve been coming here for almost 20 years! Alba Ramirez is the best-she always makes my day when I’m here for complicated service issues ☺️ coming here for almost 20 years! Alba Ramirez is the best-she always makes my day when I’m here for complicated service issues ☺️ More
by lynneokita
Employees Worked With
Other Employees :
Brian in service who has helped me on a weekend when Alba is not here for an emergency
