INFINITI OF THOUSAND OAKS

They always get me in when I need to get my service done in a timely fashion in a timely fashion More

Always pleasant respectful and courteous Excellent service.Everything always goes well.Everybody does their job the right way service.Everything always goes well.Everybody does their job the right way More

Alba went out of her way after there was a mix up with my tires order. She is wonderful. tires order. She is wonderful. More

Always the best, professional, courteous, competent and timely Kept me advised about any new issues that were found, cost of repairs and the availability of a loan car when problem was addressed and brou timely Kept me advised about any new issues that were found, cost of repairs and the availability of a loan car when problem was addressed and brought in for service Patty is THE BEST! More

The greeting was very warm, the process was efficient. At all promises were kept. That's all I am. I have to go back to work now. Thank you. At all promises were kept. That's all I am. I have to go back to work now. Thank you. More

They are friendly, professional and easy to do business with. They offered assistance getting a ride, and my car was done when they said it would be. with. They offered assistance getting a ride, and my car was done when they said it would be. More

Alba in service is and has been over years the primary reason for me to continue buying your product. reason for me to continue buying your product. More

No It was a good as it always is with alma and everyone there at the dealership. there at the dealership. More

Very prompt and courteous. Highly recommend this dealership Great waiting area and they keep you updated on your vehicle progress Highly recommend this dealership Great waiting area and they keep you updated on your vehicle progress More

Worst experience at Infiniti Service since we bought out two cars. Brought our car in to replace the Radiator and while it was there for a radiator replacement they decided to power spray wash our wheels two cars. Brought our car in to replace the Radiator and while it was there for a radiator replacement they decided to power spray wash our wheels and blasted the paint off all 4 wheels then blamed the issue on the cars age. We never told them to power wash our car. They just did it without our permission.. when we asked what happened they said the car was old and wasn’t their fault. We told them they needed to fix the worst wheel at a minimum and we would just let the other three go. They agreed to have the one wheel repainted and we were somewhat satisfied when we picked up the car. However somehow when driving home the center cap must have come off on the freeway and is lost forever. Now the wheel looks even worse without the center cap. Infiniti service has refused to replace the center cap which is $200+. We even offered to split the cost with the dealer so they would work with us and they refused to pay any part. The way we were treated from the beginning only shows that Infiniti does not care about doing the right thing. They have lost a customer forever. We will also be writing a letter to corporate regarding how terrible we were treated and now our car looks like crap after paying nearly $2000 for a radiator and they ruined our car. More