INFINITI Of Omaha - Service Center

Excellent service communications provided by Shawn Gilbert. He explained the diagnostic process they followed to confirm the battery being the cause. Gilbert. He explained the diagnostic process they followed to confirm the battery being the cause. More

Staff are wearing Woodhouse shirts in the service department. Am I at Woodhouse or Infinity? Lastly, if you come in with a coupon they don’t read it and try to tack on additional charges for services department. Am I at Woodhouse or Infinity? Lastly, if you come in with a coupon they don’t read it and try to tack on additional charges for services covered under coupon. They seem off put by the correction. And lastly- if you recommend additional services- NO one wants to look at it through a texted link and make a decision to do this work while in for a simple oil change. Honestly, I’m going to consider selling my car and buy a Lexus due to the experiences here. More

I took my car in for an oil change and it was fast and friendly service! friendly service! More

The people are very friendly and helpful. Service was fast and I loved that when I get my car back it was nice and clean. Service was fast and I loved that when I get my car back it was nice and clean. More

I was met by a professional and treated extremely nice. He was helpful and helped me with a couple questions I had regarding the electronics on my QX50s. Everything was clean and neatly organized. He was helpful and helped me with a couple questions I had regarding the electronics on my QX50s. Everything was clean and neatly organized. More

Amazing and fast service! Very pleased with the quality and timeliness of the Infiniti Service Center. Very pleased with the quality and timeliness of the Infiniti Service Center. More

Service department was easy to work with quality service and positive attitude. Quality service work on our Q50. and positive attitude. Quality service work on our Q50. More

I had no issues with anything until checkout. I have done every service, new brakes twice, tires etc at this place. At checkout I tried to provide a coupon, in which Infinity had sent me. Apparen I have done every service, new brakes twice, tires etc at this place. At checkout I tried to provide a coupon, in which Infinity had sent me. Apparently, it expired 11 days prior. So instead of saying, hey I will use this anyway and do me a solid, he basically looked at me and said tough xxxx. Not a big deal. 800 for new brakes and an expired coupon. But I will learn and will shop around next time. But service was good otherwise More

I was greeted by a friendly service agent who quickly got my car back to the service technicians. Offered a comfortable lounge to wait for my vehicle in, with coffee, beverages, snacks and a variety of seat my car back to the service technicians. Offered a comfortable lounge to wait for my vehicle in, with coffee, beverages, snacks and a variety of seating selections to choose from. My vehicle was completed in the amount of time expected and washed. The service representative walked me through my charges and other recommendations. I much appreciated the professional manner annd prompt overall experience. More

No issues during the visit. Friendly employees and the process was efficient. I will continue to come back. Friendly employees and the process was efficient. I will continue to come back. More