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INFINITI Of Orland Park - Service Center
Orland Park, IL
721 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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721 Reviews of INFINITI Of Orland Park - Service Center
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Verified Customer
March 29, 2024
I could not check out until I responded to an email I didn’t know I was getting. When I saw my truck I inquired whether it was ready or not that’s when I was informed of the email. I only came in for th didn’t know I was getting. When I saw my truck I inquired whether it was ready or not that’s when I was informed of the email. I only came in for the free oil change. I have had nothing but terrible experiences since I brought the 2nd truck. It’s paid for and I will never purchase from them again. More
by BETTYBOOPBEVERLY
Employees Worked With
Didn’t interact with any
March 29, 2024
Very expensive just to have two keys programmed. I was told my car would be done the same day it was towed there and I never heard anything until I called the next day. I called and gave the recept I was told my car would be done the same day it was towed there and I never heard anything until I called the next day. I called and gave the receptionist my correct phone number because I noticed on the paperwork that was emailed to me your company still had my old number. The service advisor did call me on my correct number to tell me my car arrived after being towed but when it was finished I called and asked if my car was done and was given extreme attitude saying it has been done and she already called and texted me and that I should have known it was done but the problem is she called my old incorrect phone number, More
by JENNY31684
Employees Worked With
Service
March 28, 2024
The service itself was fine, the problem was resolved (though this is a brand new vehicle that never should have needed service in the first place!). The wait time was more than double what I was told w (though this is a brand new vehicle that never should have needed service in the first place!). The wait time was more than double what I was told when I set up the appointment with no explanation. I was forced to use the valet service (Mike, the driver was wonderful!), though the set up for a Lyft through the dealer was not so good... More
by kdonn34
Employees Worked With
Jimmy from the service department
March 27, 2024
Good service! The customer service representative was very professional, I always experience great service when I need service, thank you! The customer service representative was very professional, I always experience great service when I need service, thank you! More
by LCRAW89
Employees Worked With
New Representative, he transferred from Porsh Dealership from across the street.
March 24, 2024
The team at Infiniti Orland Park was incredibly profession and communicative. They were accommodating and accessible during the service period of my QX-80. profession and communicative. They were accommodating and accessible during the service period of my QX-80. More
by ACCTGCONCEPTS
Employees Worked With
Justin & Rosie
March 24, 2024
Infiniti of Orlando park is the best Infiniti dealership that I’ve did business with. They have good deals and were efficient. Deals are completed expeditiously. I will be a repeat customer! that I’ve did business with. They have good deals and were efficient. Deals are completed expeditiously. I will be a repeat customer! More
by THEODOREPOMMELLS
Employees Worked With
JJ Vock, Bassam Georgy, JP Pullen, Joseph Ruiz, Huda Abed, Alyssa Alfano, Steven Ortiz Anderson, Abdullah Hasan, Moe Altarifi, Ahmad Sarhan
March 24, 2024
THIS SERVICE CENTER AT ORLAND INFINITY IS THE ONLY PLEASE I NEED TO SERVICE MY VEHICLE. I HAVE BEEN GOING THERE FOR YEARS AND NEVER HAD ANY PROBLEM. I RECOMMEND THIS LOCATION TO ALL MY FRIENDS AND FAMILY. T I NEED TO SERVICE MY VEHICLE. I HAVE BEEN GOING THERE FOR YEARS AND NEVER HAD ANY PROBLEM. I RECOMMEND THIS LOCATION TO ALL MY FRIENDS AND FAMILY. TALK OF THE SERVICE MANAGER, MR T. HE IS ALWAYS READY TO LISTEN AND SUGGEST. More
by ODIBEYEWU
Employees Worked With
Moe Altarifi
March 23, 2024
Brought our infinity QX 50 for service maintenance. They gave my husband a wrong invoice worth $3400 and a wrong key. When my husband asked, they rechecked and found out that the invoice they gave us They gave my husband a wrong invoice worth $3400 and a wrong key. When my husband asked, they rechecked and found out that the invoice they gave us was not for our car and the service and maintenance fee for our car cost $500 and not $3400. If my husband did not get it rechecked, they could have replaced wrong parts in my car and we would have paid thousands for unnecessary repair. It’s totally not safe and negligent on Infiniti’s part. More
by KATKAT47
Employees Worked With
N/A
