INFINITI Of Orland Park - Service Center

INFINITI Of Orland Park responded

Thank you for taking the time to share your feedback about our service department. We appreciate your kind words about the knowledge of our employees and acknowledge your concern about the occasional wait times. We understand the importance of efficient service, and we are actively working to improve our processes to reduce wait times for our valued customers. Your feedback helps us identify areas for enhancement, and we are committed to providing a better experience. If there's anything specific you would like us to address or if you have suggestions for improvement, please feel free to share them with us. We value your input and look forward to serving you even better in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We sincerely apologize for the unpleasant experience you had with our service associate during your last visit. Your feedback is valuable to us, and we take such matters seriously. We are committed to providing exceptional service, and we are truly sorry that we fell short in this instance. Please know that we are addressing this issue internally to ensure it doesn't happen again. We appreciate your honesty and the opportunity to improve. If you would like to discuss your experience further or provide more details, please feel free to reach out to our service manager at 708-403-4700. Thank you for bringing this to our attention, and we hope to have the chance to make things right in the future. Best Wishes, INFINITI Of Orland

INFINITI Of Orland Park responded

Thank you for your kind words! We truly appreciate your loyalty and are delighted to hear that our team has consistently provided professional and excellent service for your truck. Knowing that we've been reliable and available whenever you needed work done is incredibly rewarding. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your glowing review! We're thrilled to hear that your experience at our dealership was fantastic. Our team works hard to maintain a clean and welcoming environment, and we're delighted that you noticed. Your kind words about the cleanliness of the service department and the welcoming and polite nature of our staff mean a lot to us. Providing excellent customer service is our top priority, and it's great to know that we exceeded your expectations. We appreciate your feedback and look forward to serving you again in the future. If there's anything else you'd like to share or if you have any suggestions for improvement, feel free to reach out. Best Wishes, INFINITI Of Orland Park INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing such a positive review of your experience with us. We're thrilled to hear that you are not only satisfied but completely pleased with the excellent service and turnaround time you received. Justin is indeed an asset to our team, and we're delighted that he was able to provide you with knowledgeable and friendly assistance. Your comments about his professionalism and detailed explanations are truly appreciated. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us at Orland INFINITI! We're delighted to hear that our team consistently meets your expectations and that both vehicles received top-notch service. We look forward to working with you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Dear RHNFLO2, We sincerely apologize for the inconvenience and frustration you've experienced regarding the recent tire rotation and repair charges. Your concerns are valid, and we understand how important clear communication and efficient resolution are for our customers. We want to assure you that we take your feedback seriously. This is not the level of service we aim to provide, and we're committed to making things right. The service director, Brian Coster can be reached at 708-460-4545. We are unsure what number you have been trying to contact him, however, Brian is great at responding to our customers needs and am confident he would have called you back if he had a message with your contact information to do so. We value your business and want to ensure that you receive the service and communication you deserve. Please contact Mr. Coster at 708-460-4545. If he is not in office at the time of your call, please leave your name and best contact phone number. He will call you back immediately. Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns and regain your trust. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with the Service Team at Zeigler Infiniti of Orland Park! We're delighted to hear that Robert and LaToya provided excellent service and were able to diagnose and resolve the issue with your 2015 Infiniti Q40. It's great to know that Robert's extensive diagnostic work saved you from a potentially larger repair bill, and his expertise in identifying and addressing the issue is truly commendable. We'll be sure to pass on your appreciation to both Robert and LaToya for their assistance. We understand how important it is to have a reliable and trustworthy service team, and we're thrilled that we could meet your expectations. If you have any further needs or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Zeigler Infiniti of Orland Park, and we look forward to serving you in the future. Best regards, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our service department! We're thrilled to hear that you had a very pleasant experience, and we appreciate your kind words. Your recommendation means a lot to us, and we're grateful for your trust in our service. If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. We're committed to providing excellent service, and we look forward to serving you and any friends you refer in the future. Thank you for choosing us, and we appreciate your recommendation! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you had a very professional experience with our team and appreciated the constant updates during your visit. Providing excellent customer service is our top priority, and it's great to know that our efforts were noticed and valued by you. We're also glad you enjoyed the complimentary snacks—it's the little things that can make a difference in your overall experience. As we approach the holiday season, we want to extend our warmest wishes to you. We hope you have a joyful and festive celebration! If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. Thank you for choosing us, and we look forward to serving you in the future. Happy Holidays! Best Wishes, INFINITI Of Orland Park