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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
674 Reviews

674 Reviews of INFINITI Of Orland Park - Service Center

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December 09, 2023

service was to my satisfaction. greeted upon my arrival, kept in touch with me regarding how service was progressing. More

by BGASTON0809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service mngr
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December 08, 2023

I was sold a car with underlying issues that were not corrected before the sale More

by tinia.robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Ruiz
Report | Print
December 07, 2023

The Orland Dealership Staff are PROFESSIONAL and ACCOMMODATING with scheduling. The dealership is always available to answer questions about my vehicle. More

by AMMATTHEWS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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December 05, 2023

Team very professional keep you updated and anything you need while waiting they provide for you More

by LATEKAALMOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
Report | Print
December 01, 2023

The service department staff go above and beyond. I love how the always give me an update of my service. More

by KDIJAH1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
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November 30, 2023

The service department employees are very knowledgeable, but from time to time they are very slow More

by MSMAV411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
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Nov 30, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your feedback about our service department. We appreciate your kind words about the knowledge of our employees and acknowledge your concern about the occasional wait times. We understand the importance of efficient service, and we are actively working to improve our processes to reduce wait times for our valued customers. Your feedback helps us identify areas for enhancement, and we are committed to providing a better experience. If there's anything specific you would like us to address or if you have suggestions for improvement, please feel free to share them with us. We value your input and look forward to serving you even better in the future. Best Wishes, INFINITI Of Orland Park

November 30, 2023

Everything in the dealership was fantastic everything was clean the service department was clean everyone was very welcoming and very polite. More

by JOSE.ORTIZ131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Nov 30, 2023 -

INFINITI Of Orland Park responded

Thank you so much for your glowing review! We're thrilled to hear that your experience at our dealership was fantastic. Our team works hard to maintain a clean and welcoming environment, and we're delighted that you noticed. Your kind words about the cleanliness of the service department and the welcoming and polite nature of our staff mean a lot to us. Providing excellent customer service is our top priority, and it's great to know that we exceeded your expectations. We appreciate your feedback and look forward to serving you again in the future. If there's anything else you'd like to share or if you have any suggestions for improvement, feel free to reach out. Best Wishes, INFINITI Of Orland Park INFINITI Of Orland Park

November 30, 2023

Terrible service associate assisted me on my last visit. He was very rude. Nothing else to say. More

by DEBRAMCKINLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 30, 2023 -

INFINITI Of Orland Park responded

We sincerely apologize for the unpleasant experience you had with our service associate during your last visit. Your feedback is valuable to us, and we take such matters seriously. We are committed to providing exceptional service, and we are truly sorry that we fell short in this instance. Please know that we are addressing this issue internally to ensure it doesn't happen again. We appreciate your honesty and the opportunity to improve. If you would like to discuss your experience further or provide more details, please feel free to reach out to our service manager at 708-403-4700. Thank you for bringing this to our attention, and we hope to have the chance to make things right in the future. Best Wishes, INFINITI Of Orland

November 30, 2023

always available whenever I need work done on my truck! Service is always professional and good More

by MS_MEWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalia Haq
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bassam Georgy, Victoria Kendra, JP Pullen, Joseph Ruiz, Dan Schedler
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Nov 30, 2023 -

INFINITI Of Orland Park responded

Thank you for your kind words! We truly appreciate your loyalty and are delighted to hear that our team has consistently provided professional and excellent service for your truck. Knowing that we've been reliable and available whenever you needed work done is incredibly rewarding. Best Wishes, INFINITI Of Orland Park

November 29, 2023

So I purchased four tires in February of this year and I was charged for tire rotation and a repair I was under the impression these things were suppose to be under warranty! I have called several times to More

by RHNFLO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Coster
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Nov 30, 2023 -

INFINITI Of Orland Park responded

Dear RHNFLO2, We sincerely apologize for the inconvenience and frustration you've experienced regarding the recent tire rotation and repair charges. Your concerns are valid, and we understand how important clear communication and efficient resolution are for our customers. We want to assure you that we take your feedback seriously. This is not the level of service we aim to provide, and we're committed to making things right. The service director, Brian Coster can be reached at 708-460-4545. We are unsure what number you have been trying to contact him, however, Brian is great at responding to our customers needs and am confident he would have called you back if he had a message with your contact information to do so. We value your business and want to ensure that you receive the service and communication you deserve. Please contact Mr. Coster at 708-460-4545. If he is not in office at the time of your call, please leave your name and best contact phone number. He will call you back immediately. Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns and regain your trust. Best Wishes, INFINITI Of Orland Park

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