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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
661 Reviews

661 Reviews of INFINITI Of Orland Park - Service Center

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November 05, 2023

Great and very professional. I just was too long of a wait time but everything went well More

by KILGOREBARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 05, 2023

I received the best customer service I've ever had on 11/4/2023 since purchasing a car from Ziegler Infiniti of Orland. More

by WARRENE17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 04, 2023

I purchased my infinity 5 years ago. The Maintenance and cashier staff has always been friendly, pleasant and helpful. More

by URATCMDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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November 02, 2023

Customer service is friendly, price transparency and communication is provided through many different methods taking out all the guess work as to what’s being done toy vehicle and the cost. Great overal More

by C2MCCORMICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Justin
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November 02, 2023

I have always had a positive experience with my service advisor Mike and plan to continue to come here for all my service needs. More

by diana2tho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
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November 01, 2023

I can't say enough good things about the service department, and Mike Cescato! Thank you for all of your help! More

by robcorlog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
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October 30, 2023

I enjoy brining my vehicle to this location because I receive Fast and Great customer service! More

by TORRIEV22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 30, 2023 -

INFINITI Of Orland Park responded

We're thrilled to hear that you appreciate our fast and great customer service! Your satisfaction is our top priority, and we look forward to serving you with the same level of excellence in the future. Thank you for choosing us for your vehicle needs! Best Wishes, INFINITI Of Orland Park

October 29, 2023

Fantastic! Took me on time, Michael was outstanding again. Reviewed in detail services I needed. Escorted me to waiting area and kept me informed throughout the More

by PHILIP.LERNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael who took my car. Best experience ever. Very responsive and attentive.
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Oct 30, 2023 -

INFINITI Of Orland Park responded

We're thrilled to receive your fantastic feedback! It's wonderful to hear that Michael provided outstanding service, explaining the services in detail and keeping you informed throughout your visit. We're also delighted that your car looked brand new and that the services were delivered promptly and without any issues. Your satisfaction is our priority, and we appreciate your kind words. If you ever have more feedback or need further assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you with excellence on your next visit! Best Wishes, INFINITI Of Orland Park

October 28, 2023

Purchased a car last week. Had to bring it in due to the low oil indicator coming on. My salesman Joe Ruiz made sure I was able to get my car serviced ASAP More

by tinia.robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Joseph Ruiz
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Oct 30, 2023 -

INFINITI Of Orland Park responded

It's great to hear that Joe Ruiz, your salesman, went the extra mile to ensure your car was serviced promptly when you encountered the low oil indicator issue. Customer service and satisfaction are essential to us, and we appreciate Joe's dedication to making sure your concern was addressed promptly. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to support you, and we hope you enjoy your new car trouble-free. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

October 24, 2023

My service technician was excel with however I made an appointment for 1:30 I did not leave until 4pm. What's the point of making an appointment if you have to wait almost 3 hours to be serviced More

by TASHA_HUGHEY115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Oct 27, 2023 -

INFINITI Of Orland Park responded

We sincerely apologize for the delay you experienced despite having made an appointment for 1:30. Your time is valuable, and we understand your frustration with the extended wait. This is not the level of service we aim to provide, and we appreciate your feedback. We will review our appointment scheduling and service processes to ensure that this issue is addressed. Your comments help us identify areas for improvement, and we take them seriously. If there's anything specific you'd like to discuss or if you have any further concerns, please feel free to reach out to our customer service team. Your feedback is important to us, and we are committed to providing a more efficient and pleasant service experience in the future. Thank you for your patience and for choosing our services. Best Wishes, INFINITI Of Orland Park

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