INFINITI Of Orland Park - Service Center

INFINITI Of Orland Park responded

We appreciate your feedback, and we're sorry to hear about your recent experience at our service desk. Providing efficient and attentive service is our priority, and your comments raise concerns about the level of professionalism we aim to maintain. We take your feedback seriously, and we will address these concerns with our staff to ensure that our customers don't have to wait for extended periods or witness any distractions while their vehicles are being serviced. Your time is valuable, and we understand the importance of a timely and efficient service experience. Your feedback helps us improve, and we appreciate you bringing this matter to our attention. We apologize for any inconvenience you've experienced, and we are committed to making the necessary changes to provide a better customer experience in the future. Thank you for your patience and understanding. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We truly appreciate your feedback and are delighted to hear about your outstanding service experiences for both of your vehicles. Latoya, our service advisor, plays a crucial role in providing excellent service, and we're glad she could assist you effectively. Your satisfaction is important to us, and we look forward to continuing to provide top-notch service in the future. If you ever have more vehicles to service or any other needs, please don't hesitate to reach out. Thank you for your trust and loyalty! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

It's great to hear that Justin, your service agent, provided such attentive and accommodating service during your visit. We appreciate your kind words, and we'll be sure to pass along your gratitude to Justin. If you have any more service needs or questions in the future, please don't hesitate to reach out. We're here to provide excellent service and support. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

SIDBJR3 responded

Thanks so much Justin.

INFINITI Of Orland Park responded

It's wonderful to hear that Justin continues to provide excellent service and make you feel at home. Your kind words and appreciation are valued, and we'll be sure to pass on your thanks to Justin. If you have any more service needs or questions in the future, please don't hesitate to reach out. We're here to provide the best service possible. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you! We look forward to meeting with you again in the future Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We're delighted to hear that you've consistently had great experiences at Zeigler INFINITI Of Orland Park and that Mike Cescato has been a reliable source of prompt and courteous service for many years. Your loyalty and kind words are much appreciated. If you ever have more service needs or any questions in the future, please feel free to reach out. Thank you for choosing us and for your continued trust! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We appreciate your feedback and are pleased to hear that our workers are great and friendly. However, we understand your frustration with the service duration for an oil change. A two-hour wait for an oil change is indeed longer than what you should expect. We apologize for any inconvenience this may have caused. Your time is valuable, and we are committed to providing efficient and timely service. We will review our processes to ensure that such delays are minimized in the future. If you have any more service needs or questions in the future, please don't hesitate to reach out. We're here to provide you with a better service experience. Thank you for choosing us, and we appreciate your feedback, which helps us improve our service. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

It's wonderful to hear that Mike Cescato is doing an excellent job when working with Infiniti owners. Listening and ensuring timely completion of tasks are valuable qualities in customer service, and we're delighted to know that you've had such a positive experience with him. If you ever have more needs or questions in the future, please don't hesitate to reach out. Thank you for choosing us and for your kind words about Mike! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your positive feedback regarding the service you received. We're pleased to hear that you had a great experience, and we appreciate your intention to return for your next oil change. We apologize if amenities were not available during your visit. Your comfort and convenience are important to us, and we'll do our best to ensure a more pleasant experience on your next visit. If you have any specific amenities or preferences you'd like, please feel free to let us know, and we'll do our best to accommodate them. If you have any more service needs or questions in the future, please don't hesitate to reach out. We look forward to providing you with excellent service on your next visit. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for taking the time to share your feedback! We're thrilled to hear that you found our team accommodating, polite, and knowledgeable. Providing exceptional service is our top priority, and it's always a pleasure to know when we've met your expectations. Best Wishes, INFINITI Of Orland Park